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Denner Cashmere Reviews 

619
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Loyal buyers frequently praise the exceptional quality, durability, and luxurious softness of the cashmere products, noting that items consistently arrive promptly and come securely packaged. Consumers also appreciate the competitive sales prices, generous sizing options, and the friendly support received when placing orders. However, some people mentioned that certain items arrived with minor defects or flaws, such as small holes or missing functional parts. Others experienced frustrating delivery delays, high overseas shipping charges, or difficulties when couriers failed to deliver packages on time. A few reviewers also noted occasional disappointments regarding seasonal style collections or specific color shades.

What people talk about most

Product

People report positive experiences with product, highlighting the beautiful quality and soft feel of the... See more

Quality

Customers consistently report great satisfaction with the overall quality of the garments. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and prompt... See more

Service

Reviewers highlight positive aspects of service, consistently noting efficient delivery and high quality.... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values and competitive costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. #73 of 250 best companies in Ladies' clothes shop
  2. #2 of 4 best companies in Knitwear manufacturer
  3. #87 of 229 best companies in Men's clothes shop

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

Promotion box for Denner Cashmere

Denner Cashmere

Crafted conscious luxury cashmere with care in Mongolia since 1994

4.7

Excellent

TrustScore 4.5 out of 5

619 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(619)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!Despite havin a few cashmere…

Despite having quite a few cashmere knits from Denner over the years I’d never considered ordering their cashmere shampoo
It’s absolutely amazing!!
You just need a small amount
It smells lovely - and best of all there’s no rinsing!
The result is lovely soft knitwear and it’s certainly revived my jumpers, even the older ones
It’s miles better than machine washing and normal handwashing
It’s been a total revelation for me - definitely worth it

2 September 2026
Rated 1 out of 5 stars

Wrong size

Wrong size. Label Removed so unable to be returned to Denner Cashmere It was bought as a luxurious gift for someone who would NEVER have considered buying it for himself. A priest who’s kindness to my 4sons and myself when their father died
Now I need to write about this to Trustpilot

13 April 2026
Rated 1 out of 5 stars

Ignored my complaints about a lost item

I ordered 2 of the same item and 1 was delivered, 1 not. I tried to reach out and try to get some help investigating the case with the post but i was told there was nothing the company could do because their responsibility ended at the point they handed the parcel to the post…? I was left feeling inappropriate until ironically enough a similar scenario happened to me with another brand and i resolved the issue within the day and got a full refund pf my order. Its really sad this is how they handled my case and i dont think im ever purchasing from them again.

19 January 2026
Rated 1 out of 5 stars

I payed but didn't get the cashmere cardigan

Untill now I didn't receive the cashmere cardigan yet.

7 April 2026
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Reply from Denner Cashmere

Hi,
We’re very sorry your cashmere cardigan hasn’t arrived yet. We have checked the tracking and it is currently showing as in transit.
We’re sorry this is taking longer than expected and understand how frustrating the delay must be. Thank you for your patience.
Kind regards,
Denner Cashmere

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