I signed up and started receiving magazine but after four issues the magazines stopped coming. Customer care say we have not paid but we have provided proof we paid and since then after 11 emails an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bunch of cowboys who never send free gifts. We subscribed to a special offer of EVO and also OCTANE, both great magazines. Supposed to come with a free toolkit. DENNIS publications are just a bunch... See more
Company replied
Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spo... See more
Company replied
I purchased a digital and hard copy subscription of Octane this month as a gift. Login details sent immediately and they worked fine. Seven days later login stopped working and it now says 'expired.... See more
Company replied
Company details
Information provided by various external sources
21st Century Magazine and Digital Publisher
Contact info
31-32 Alfred Place, WC1E 7DP, London, United Kingdom
- 020 3890 3890
- hello@dennis.co.uk
- dennis.co.uk
Random E-Mail Received
I received an email saying that my direct debit has been set up and a subscription taken out in my name.
I have never even heard of the company or the magazine.
They have my name correct on the set up of Direct Debit but an incorrect house door number.
I’m quite concerned that my details are being used to set up a subscription without my consent, seems to be a common occurrence.
20 December 2019
Unprompted review
Reply from Dennis
Hi Matt,
I am so sorry to hear that someone may have placed an order using your personal details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Terrible company with full of lies
I wish i could give them 0 star rating the way they handled my query.
I have subscribed for 6 issue for £1 by the company for a limited period alongside with free bidywash gift. However, i just received 2 issues and after that nothing came, contacted customer service and was told you will receive it in few day, i waited, waited and waited, nothing came . During all this i received no communication regarding the delay or any other issue . I rang them again they said they will resend the issues again, when asked why i was told last time i will receive it in few day now you are saying the same thing, she put me on hold for a while now then told me that we have none of the in stock at all so there ia nothing we can do about. So let alone receving the gift and i did not even got my remaining issues. Company seems to be running scam getting people tricked into signing for subscription just to make money , not to deliver the service. Please avoid this company at all cost as they all bunch of liars .
19 December 2019
Unprompted review
Reply from Dennis
Hi,
Thank you for your review. I have spoken to our Customer Services department and can confirm that you have subscribed through the HotDeals offer. We can see this by the promotion code that has been logged with your order.
We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. This offer was fraudulently offered by HotDeals, and unfortunately we cannot accept this subscription.
I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
You will be refunded the initial £1, if this hasn't been done already, and won't receive any further issues to those you may already have received. As you can appreciate, we can also not send out the associated gift.
If you would like to subscribe to Auto Express, I can have one of our Customer Services team call you to set up a new subscription on our latest offer. They will be able to let you know what offers we have available today and will take your payment over the phone. By way of an apology, I am also happy to offer you 2 free issues of Auto Express on top of the subscription offer you choose.
Once you let me know, I will ask someone to contact you.
Please accept my apologies for this situation, this is not the level of service we expect our subscribers to receive.
Kind regards,
Joe - Subscriptions Administrator
I have received emails for a…
I have received emails for a subscription I have not made showing the personal details of another person.
This is in breach of GDPR. I am sure the other person will not be happy that I have partial details of their bank account as well as their name and address.
16 December 2019
Unprompted review
Reply from Dennis
Hi Steven,
I am so sorry to hear that someone may have placed an order using your email address. Please could you contact our customer care team on 0330 333 9490 immediately; so we can find out the details of the subscriber and make them aware of the situation and revolse the mistake.
We are very sorry this has happened to you, and please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Awful company
Awful company. Like many here, subscribed to Auto Express in good faith. Received 2 magazines then nothing! No explanation. Had to contact them, told 3 different excuses. Finally told me they would not honour the deal, 6 weeks after I subscribed. Totally dishonest company, not even worth one star. AVOID and buy elsewhere.
The standard reply to these reviews is more of a joke than the company!
12 December 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
I started a subscription with them for…
I started a subscription with them for auto express. The deal was for £1 for the first month and a free gift, then after it goes to full price.
And yes they did it to me too. I only received 2 mags ever, no gift and full charge taken after a month. i tried online chat but was told Contact them by email. waiting for a reply but im really disappointed with the service and feel i have been robbed.
9 December 2019
Unprompted review
Reply from Dennis
Hi Kevin,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
Signed up to Auto Express in good faith…
Signed up to Auto Express in good faith paying £1 for 6 copies and a free gift, then £22.99 via direct debit every 13 issues. Like others Dennis have only sent two magazines and cancelled the rest. When querying this they claim the promotion code was posted on the HotUkDeals website and therefore an abuse and they have the right to cancel the order. Dennis also state that no monies will be taken. If that's the case, then why has Dennis publishers debited £22.99 from my bank account for 13 copies of Auto Express that they have cancelled and I am never going to receive!
9 December 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
The worst ordering experience of my…
The worst ordering experience of my life!!! Tried to order back copies of Enzo magazine. Took my money straight away on the 7th November and out of the 8 magazines I ordered I have only received 3 and was told one of the magazines I ordered was out of stock with no signs of a refund!!!!!
I have spent over 3 1/2 hours talking to them on the phone on numerous occasions only to be put on hold while they try to sort things out. I’ve even spoken to the manager Richard a couple of times but to no avail.
I received one magazine through the post the other day, thankfully I opened it only to find that they had already sent me the same one. Total imbeciles. I did speak to one girl called Vicky and she was helpful but I still haven’t received my magazines. Stay well away from this company. Go to eBay you can get the same magazines from there and much more reliably.
8 December 2019
Unprompted review
Avoid!
I signed up via the auto express website for 6 issues and a free gift for £1. I only received two issues and no free gift. I have contacted the company several times and they can offer no explanation why only two issues were received. The date the free gift was supposedly sent has changed a few times and nothing has been received.
I note that the company say that previous applicants used a referral site. I signed up independently and am very disappointed that they didn't honour the deal.
The reply from the company totally sums up their attitude to customers, by sending a generic reply which does not apply to me. The information they provide contradicts the information that was on their website when I applied. I hope that they do something to improve their shocking business practices.
Just an update seven weeks after their reply below. They have still not refunded paid subscription as promised. Please don't be tempted to order from this company
u
4 December 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
Like others I signed up for 6 issues of…
Like others I signed up for 6 issues of a motoring magazine plus a free gift for a total of £1. The first issue arrived but have had nothing since. Don't bother with these cowboys.
Any replies by Dennis publishing contradict email engagements with customer services.
Why would it matter where the offer was spotted?
I received one copy and then nothing, it took me to engage with this company to find out what the issue was and it was never mentioned it was because I saw the offer on a alternative website.
poor company, poor customer service avoid!
2 December 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
I started a subscription with them for…
I started a subscription with them for auto express. The deal was for £1 for the first month and a free gift, then after it goes to full price.
And yes you guessed it, only received 1 mag ever, no gift and full charge taken after a month. Contact ed them, they said Thier records sate it was sent , so basically tuff. My Halifax bank won't help get the money back either. So I'm screwed. Cheers both, happy Xmas to you to both too.
2 December 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
Waste of effort
Like others I signed up for 6 issues of a motoring magazine plus a free gift for a total of £1. The first issue arrived but have had nothing since. Don't bother with these cowboys.
Customer no. 001211480610
*EDIT*
The reply below is in direct contradiction with emails from Customer Service advising the issues I didn't receive must have been lost in the post as they were sent out as normal. What a thoroughly awful company!
30 November 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
Another great review!
Another one, Dennis.
As with many layers , I too signed up on the 20th October for a cracking deal on a magazine I used to buy regularly off the shelf.
Only ever received 2 of the 6 magazines like so many others, and no free gift.
I've made numerous contacts via email and live chat and each time assured they had been sent out already only to disappear in the postal system. Advised they would be reissued and the gift would arrive but nothing ever turns up.
Customer # 001211475392
29 November 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
No express anything from Auto nothing
signed up for a 6 mag trial subscription, only recieved 1 issue, nothing further and no sign of free gift. Contacted customer service but tried to blame someone on taking the magazine's,asked me again for my address. Read other reviews..Im not alone, be careful!
Why advertise subscriptions and free gifts if you dont complete the orders.
you continually fail to deliver.
My customer number 001208084462
29 November 2019
Unprompted review
Reply from Dennis
Hi,
It appears you have paid for this deal via Hot UK Deals. We regret to inform you that due to abuse of this offer on the www.hotukdeals.com/ website, we have been forced to suspend this offer that you have signed up for via Hot UK Deals. I will refer you to the disclaimer on our subscriptions site:
"If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted"
These terms and conditions can be found via our website https://www.dennis.co.uk/subscriptions-terms-conditions/
Dennis Publishing does not work with Hotukdeals and as such any magazines offers found to be put on Hotukdeals in the future will be suspended, all offers have a code so we can track this regardless of whether the link is copied and pasted out of the Hotukdeals site.
We advise any who wish to subscribe to Auto Express to subscribe through our official subscriptions website https://magazinesubscriptions.co.uk/auto-express/N19DF2 Here you can find our offer of 13 issues of Auto Express for £22.99
If any monies have been taken it will be refunded in full. For any questions please contact our Customer Care Team on 0330 333 9491.
Apologies for the inconvenience
Kind Regards,
Joe - Subscriptions Administrator
I just got an email this morning saying…
I just got an email this morning saying I've set up a direct debit - but as Mr Sophie Klein not Miss Sophie Hopkinson-Klein, and also being sent to my old building (I moved in August) but the wrong flat number. Firstly no I did not set up a direct debit so CANCEL IT NOW. Secondly, what the hell is going on? Scam?
29 November 2019
Unprompted review
Reply from Dennis
Hi Sophie,
I am so sorry to hear that someone may have placed an order using your personal details, and you have been a victim of fraud. We do recommend speaking to the police immediately and making them aware. We also recommend speaking to your bank for advice as they can ensure your account is protected and can refund any amount that was stolen.
As you will have seen below from my various responses, unfortunately Dennis Publishing was targeted by fraudsters who attempted to set up payments to test stolen bank details. Please can you contact Dennis immediately on 0330 333 9490. We will cancel this fraudulent subscription and block your details, and add them to our blacklist, to prevent them from being used again. Please understand that we at Dennis publishing take fraudulent activity very seriously, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as our subscribers details are stored securely.
We are very sorry that this fraudulent attack has happened to you, and rest assured we at Dennis Publishing are doing everything we can to avoid further details being used and unauthorised payments being made. I can assure you that no details have been acquired from Dennis or the subscription company as they are stored securely.
I hope this information has been helpful and please do not hesitate to contact me if you need any further assistance.
Kind regards,
Joe - Subscriptions Administrator
Nothing short of liars.
Like everone else,
I signed up for a 6 mag trial subscription, only recieved 2 issues, nothing further and no sign of free gift. Contacted customer service but no reply. Read other reviews..Im not alone, be careful!
Why advertise subscriptions and free gifts if you dont complete the orders.
Im not alone here.....look at your reviews, you continually fail to deliver.
Customer number is 001208023644 if you care to investigate.
*** update, within an hour of typing this review, I received an email promising me my gift and an extension of my trial period to cover the missing issues.**** I will update this post either positively or negatively in the coming weeks depending on whether Dennis publishing deliver on their promises.
28 November 2019
Unprompted review
Reply from Dennis
Hi,
I am so sorry to hear you are having delivery problems. I am glad you contacted our Customer Care Team, and they are currently resolving the problem you are experiencing. I have spoken to our Customer Care Team also this morning, and I can confirm they have have sent the missed issues from the office today and reordered the gift. The team has emailed you to confirm these further actions.
These issues and gift should be with you within the next few days. In the meantime please don't hesitate to contact me if you have any further questions.
Kind Regards,
Joe - Subscriptions Administrator
Avoid!! Con merchants!!!
Where do I start, I joined 19th October for a weekly magazine however I only received the 1st 2 issues, since then I've repeatedly chased up the missing magazines they claim to have re-sent them but still have not arrived, also they claimed I would receive my free welcome gift by NO LATER then the 27th November that's today and still not arrived, also whenever I try to log into my online account there website has a notice come up claiming there's currently a fault with there website this has been going on for weeks (how convenient) my son was going to subscribe for a year but seeing what I have been going through with this company has now put him off, as a petrol head I have spoke to at least 6 other friends on a car forum that live in different parts of the country that I talk to on line that subscribed to this around the same time I did and strangely enough all of them are having the exact same problems, Dennis Publishing have completely wasted my time!! AVOID DENNIS PUBLISHING!!
27 November 2019
Unprompted review
Reply from Dennis
Hi Joel,
I am so sorry to hear you are experiencing problems with your subscription. Please could you email me at joe_spain@dennis.co.uk outlining the problems you are facing and your subscription number so I can check via our customer database that your delivery details are correct. In the meantime, I would be more than happy to send out the issues you have been unable you missed. Please provide your address within your email so I can send these out.
Apologies for the inconvenience. Myself and the Customer Care team hope to resolve this issue quickly and effectively.
Kind Regards,
Joe - Subscriptions Administrator
Had only 2 out of 4 issues of…
Had only 2 out of 4 issues of AutoExpress and have not received my free gift. Will not be renewing my subscription
27 November 2019
Unprompted review
Reply from Dennis
Hi Ste,
Thank you for your message. I am so sorry to hear that you are experiencing delivery issues. I have requested our customer care team contact you immediately, but unfortunately they can not locate your subscription just by that order number. Please could you contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for your missing issue and gift to be sent out to you immediately.
Once again, please accept my apologies, and I hope you continue to enjoy Auto Express Magazine.
Kind regards,
Joe - Subscriptions Administrator
It's a good product but their customer…
It's a good product but their customer care is terrible. I have been unable to view my digital The Week for sometime now. It shows the first page of the article then cuts to the next article. Dennis keep telling me that it's a known problem and to be patient. I've requested that in the meantime they send out hard copies of The Week until they can sort it out. Again, they just write back with a generic email telling me to be patient. It is more than likely that if this continues I won't be renewing my subscription.
27 November 2019
Unprompted review
Reply from Dennis
Hi,
I am so sorry to hear you are experiencing problems with your digital subscription of The Week. Please could you email me at joe_spain@dennis.co.uk outlining the problems you are facing with the digital subscription so I can pass these on to our Digital team here at Dennis HQ. In the meantime, I would be more than happy to send out the issues of The Week you have been unable you access. Please provide your address within your email so I can send these out.
Apologies for the inconvenience. Myself and the Customer Care team hope to resolve this Digital issue quickly and effectively.
Kind Regards,
Joe - Subscriptions Administrator
Didn’t fulfil my order
Signed up for 6 issues of a weekly magazine which also offered a free gift when I signed up.
1 month later I’ve only received 2 of the magazines and no Advertised free gift.
Shockingly Terrible service.
Customer service. Feel free to reach out to me. My order number is E392384
22 November 2019
Unprompted review
Reply from Dennis
Hi,
Thank you for your message. I am so sorry to hear that you are experiencing delivery issues. I have requested our customer care team contact you immediately, but unfortunately they can not locate your subscription just by that order number. Please could you contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for your missing issue and gift to be sent out to you immediately.
Once again, please accept my apologies, and I hope you continue to enjoy Auto Express Magazine.
Kind regards,
Joe - Subscriptions Administrator
Missing Items
Ordered as part of their promotion advertising an Autoglym Car Wash Set.
Received 2 weeks of my subscription, all well and good.
Third week, didn't receive my magazine. Contact customer support they said they will send out a replacement.
Fourth week, still waiting for my replacement magazine (or original) and have not received this weeks either. On top of that I'm still waiting for my subscription gift.
EDIT: Fifth Week, didn't receive my magazine again, but have the 2 replacements. It's a good magazine and a good price but I'm not chasing the delivery of my magazine every week to get it a week late
Really poor
22 November 2019
Unprompted review
Reply from Dennis
Hi Jordan,
Thank you for your message. I am so sorry to hear that you are experiencing delivery issues. Please contact 0330 333 9491 or email subscriptions@autoexpress.co.uk so we can arrange for your missing issue and gift to be sent out to you immediately.
Once again, please accept my apologies, and I hope you continue to enjoy Auto Express Magazine.
Kind regards,
Joe - Subscriptions Administrator
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