Dennis Reviews 178

Have been a subscriber to the Week for a number of years now. Towards the end of last year the non delivery started, now it's a regular occurrence.
Royal mail have repeatedly been blamed. I was told that deliveries would be carried out on the Monday after the due date and this also failed.
I started making phone calls on the Tuesday/Wednesday of the following week, only to be informed that it was Royal Mail and there was nothing that could be done.
They then offered me the online version for free, but I cannot read a magazine on my phone, so that doesn't help.
At the same time two of my friends/colleagues also subscribers to 'The Week' have had no interruption to their deliveries.
I was offered an extension to my subscription for the weeks that were missed but that doesn't help as this may continue indefinitely.
Recently three previous undelivered issues arrived in the post which I find pathetic. Old magazines as well as old newspapers are recycled as they ought to be.
I have now cancelled my subscription with immediate effect. I have really enjoyed reading 'The Week' but nobody wants to read a magazine that's at least a week, sometimes two, old. It's such a pity as it's a great magazine.

Took a subscription for Cyclist magazine beginning of April. Quickly took my money but have not received one magazine to date. They blame Royal Mail saying our post is delayed ~ by 2 months... really?! They then promise to send you replacement magazine that of course never arrives. Now after wasting far too much time chasing I asked them to refund me. Still waiting. Then around an hour ago I get an email from Barclays saying a direct debit has just been set up by Dennis Publishing. It’s quite unbelievable. I will be speaking with Barclays in the morning to ask them to refund my money & cancel this direct debit.
I wish I’d read the on line reviews of this company before entering into this subscription. You just wouldn’t believe that you could encounter such problems. Disgusting way to treat customers, they are nothing more than thieves, pure & simple.

had horrific experiance with their so callled supprt (chat) now want to cancel but they are putting barriers in place. You cant cancel using the onine "manage my subscriptions" chat support will not allow cancelations insisting i call them, called them twice during their opening times shown on website and quoted during chat support but each time get message saying closed, told chat this and they sugested i call the number i had just told them was not oppen, they then quoted the oppning times again, again i informed them i had called twice durring opening times, so again suggested tha i call (same number) ahhhh! just kept going round in circles! email said they cant reply to emails due to covid, so n way to cancell by home, chat, "manage my subscriptions" or email Disgracfull

I ordered a Windows 10 Pro DVD from Cleverbridge and they sent me a download and then told me to wait betw 7 and 21 days for the DVD.
After 7 days without further info/contact, I chatted online with Chris W of Dennis Publishing around 6 pm in the evening. He told me the staff have gone home and I should call again tmr. He did remind me that the order takes betw 7 to 21 but since he said to chat again tmr, I did. However, I just got off the chatline with him (same guy) and without checking with Cleverbridge, he berated me that he'd told me to wait for 21 days. So I reminded him that he told me to call again - so that he can check with Cleverbridge. I gave him a bad rating and then he cancelled my order. And ended the chat. What kind of service is this???

Someone from Creativemark (who are they? Not sure) reviewed the above, investigated and emailed to say they "regret not meeting the standard of service we would normally expect". And posted out the DVD which I have since received, fully complimentary too!
So I've changed my review to reflect that it does help to complain.

The Week and the Week junior are fantastic publications and I would still love to be receiving them, however the customer service at Dennis is absolutely shocking. I can't bare to go through the details again but if you are tempted to subscribe then my advice would be to stay clear. You will no doubt be billed for magazines you don't receive and then be passed form pillar to post. When you are told you are getting refunded, it does not materialise. I have found the whole experience quite depressing.

Load of crap!!! Fell for the 6 magazine and free gift subscription and didn’t even get one or a free gift but were quick enough to take the full money out (not even 2 weeks later) got a refund of £1 6 month later 🤬

I’ve just checked my bank account and there’s a direct debit on my account I have no idea how or when this has happened I’ve never heard of this compony before absolutely disgusting...how the hell did you get my details?????? I’ll be reporting this matter that’s for sure!!!!

My family have been avid subscribers of The Week UK Magazine since it's inception.
I prefer the paper copy to the digital copy which does not appeal to me at all.

I moved to Australia a couple of years ago, and after realising that they delivered internationally, decided to subscribe to print copy with a trial period of 6 free issues.

> 8th Jan 2020: I registered for a 6 week free trial of paper copies & was informed that I would receive my first copy on January 18th.

> 30th Jan: I emailed customer services to say that I had not received it yet.

> 31st Jan: Customer services asked me to remind them which address I was using (?!) and then said I would start to receive copies from February 8th.

> Feb 5th: January 18th and 25th copies both arrived. Feb 1st copy arrived a couple of days later.

> Feb 16th: I emailed customer services to say that I had not received anything since the 1st of February and was unsure whether I wished to continue with the subscription, as the inconsistency and delays were not worth the stress. I specifically put that I was not interested in a digital subscription. At this point I requested that NO MONEY was taken for the ongoing subscription, as I had at that point only received 3 of the 6 'free' issues I was owed.

>Feb 17th: Customer services replied saying they would escalate the situation and that I should expect issues to take between 7-10 working days to arrive. They advised that I would be added to the 'plain envelope' deliveries.

> Feb 19th: Money was taken from my direct debit for the subscription - despite my prior email asking them not to!!

> Feb 21st: I emailed to ask for the subscription fee to be refunded, or at least a hold was put on my account and for the matter to be escalated with the couriers etc, since I had still only received 3 issues since my subscription began on 8th January. Customer services then responded saying that I should expect issues to take 14-21 working days to arrive!

>Feb 22nd: I responded to say that the advice in the last email completely contradicted the email dated 17th February. I specified that I was not willing to subscribe to a weekly magazine that takes 21 working days to arrive. At this point I requested the subscription to be cancelled and a full refund for the payment recently taken (as I had done in the email dated Feb 21st).

>Feb 25th: I received an email that did not acknowledge any of my previous email, and simply said that I would be added to the 'plain envelope deliveries' despite the fact that this was supposedly done on Feb 17th. I responded saying that this wasn't good enough and did not make up for the fact that I had still only received 3 issues.
They responded saying that they would extend my subscription by another 3 issues.

>March 11th: I emailed to reiterate my request to cancel and be fully refunded for the subscription that I had paid so far. I have still not received the 6 free copies I was entitled to so am within my rights to be refunded, as I have not received the service for which I have paid. Since Feb 25th, I received the issue dated 14th February on the 4th of March, and issue dated 8th February on the 29th of February. I have still only received 5 issues since subscribing on the 8th of January.

>March 12th: Customer services emailed to suggest I might like to try their digital copy, despite already specifying in prior correspondence that I was not interested in a digital copy.

The Dennis Publishing Subscription Terms & Conditions specifically state " If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all unmailed issues" and yet this seems to be an impossible task. I am still waiting to be refunded and have my subscription cancelled.

Having promoted the magazine to friends for years, now myself and family find ourselves advising people against it, at least for International services, where they clearly have a dispatch or delivery problem.

I took out a 6 month subscription, which started in January. I received the first few issue's, then I had an issue missed.
I filled in the missing issue form and was automatically replied to, they say it was posted and must have got lost in the post, they promised to replace it within 5 days.
After 10 days I still had not received the replacement, I filled in the form again and was again told that they did send it and it must have got lost in the post. Again they promised to send a replacement, and again after 5 days I did not receive it.
AGAIN I filled in the form for the 3rd time, to be told this time that the issue was no longer available, and my subscription will be extended.
I do not need extention, I took out a subscription so as not to miss an issue, but this has completely failed. I cannot believe that 3 issues got lost in the post.

Hurrah,,, after Joe got in touch he sent out the issue and I received it in 2 days. The way it should have happened about a month ago, happy now, changed to 4 stars

Who are these people "the week ltd"? I just had a direct debit of £49.49 taken from my account. I've immediately phoned my bank to ask why and who these people are I never set this up. Never heard of the week ltd.. So my money is being replaced under the direct debit guarantee and direct debit cancelled from now on. I'll be checking my account regularly from now on to ensure no scammers have set up anymore unwanted future direct debits. The bank said the DD was set up in June 2019 but haven't taken anything until March 2020 I didn't notice it was even set up. I'll be checking alot more regularly from now on. I'll also be trying to find out who these people are that think they can just dip into my bank account. I never subscribed for any such nonsense. Absolutely disgusting how scammers of this nature operate in this day and age. How on earth did they manage to set up a DD from my bank in the 1st place. Santander are also looking into it. The phone number associated with the DD is 01454 642411 from the bank given to me..i tried ringing it but its a dead number. Santander are refunding me and trying to chase the money back from them now. So hopefully hear something soon about who these clowns are!!

Actually I would give zero stars to this company!!!

Like a few others on this page I received an email saying that my direct debit has been set up and a subscription taken out in my name.

I have never even heard of the company or the magazine called The Week.

I am really worried that my details are being used

This company restarted my subscription after a year and illegally and took a years subscription which they still haven't refunded after 3 weeks
AVOID LIKE THE PLAGUE

Subscribed via Dennis to Auto Express on a trial offer 6 issues for £1 with a complimentary Autoglym Bodywork Wash & Protect Complete Kit.

The £1 was promptly taken by Dennis through Direct Debit and I started to receive the magazine.

Queried whereabouts of the gift after a month they said it must be lost and would re-send. Waited another month still no gift so queried once more and mentioned I'd only had two issues of the magazine.

They then said I'd used a Hot Deal offer and would not be taking any money (even though they already had).

They do not honour their own trial offers, I'm very disappointed. Took my money, only sent part of the magazines, lied about sending a free gift then kept my money!

Then they reply below and say to contact their customer service who will re send the gift? You couldn't make it up!

Like the review i have just posted against Autoexpress magazine, Dennis publishing (the owners) are missleading customers with marketing scams and gifts that dont turn up. Not good in my view. I spoke to customer services today who are sending my gift now 10 weeks late and still say it iwll take 14 day to arrive. I will report back in two weeks. Readers beware :-)

I'd give 0 stars if possible. As many others have said I signed up for 6 issues + free gift. Received only 2, no gift. Phoned countless times to be told it's on the way and to wait.

Finally emailed customer care and was told an offer was posted by HotDeals and it was unauthorised... Absolute nonsense the offer was on your website. Nothing to do with HotDeals they just gave you more publicity.

My friend signed up in exactly the same way and received her gift within 2 weeks. Your T&Cs state that if you deem the offer to be abused you WILL NOT DEDUCT ANY MONEY. You deducted money, and have not honoured your end of the bargain.

Diabolical company, stay well away.

Shocking company to deal with. In the same boat as the rest of the others. Signed up for the 6 issues and free gift. Received only 2. When I contacted them to cancel the subscription they tried to persuade me to stay with them but I refused. Now when I query the missing issues it appears there is a standard response for ‘Joe’

Stay clear of dealing with these cowboys. It’s nothing but a scam

Would leave 0 rating if it were possible

Don’t honour free gifts with subscriptions.

They put out promotions.
Accept your subscription.
Take your money as agreed.
Take more money, that was not agreed.
Don't send the promotional gift.
Pull the promotion, and cancel the subscription.
Make you fight tooth and nail to get your money back.
What a waste of my life.

…. There is zero point calling your customer care, you made it quite clear in numerous conversations (despite earlier confirmations the promotional gift was on its way) that you were pulling the promotion, not sending the gifts, and simultaneously took money by direct debit which was not scheduled to be taken for 6months. Then I had to waste more of my life on numerous communications to get my money back, which for the final part was by cheque, requiring me to drive into town, park up, pay parking, walk to the bank, wait, deposit cheque, walk back to car and drive home. My account is closed, I cannot trust you.

I ordered a magazine subscription for my daughter and was led to believe I would recieve before christmas - on my order history it says it was sent beginning of december but have 'spoken' to an advisor who says will be sent beginning of January- not happy at all and wished I had researched this company

Refused to honour the promise of a free gift linked to a trial subscription, despite previously telling me the gift had been ordered. Emails were signed off by the same person in both cases - they just lie to appease you in customer service.

I would never use this company again, ever. Do not waste your money.