Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy claims process
17 December 2025
Unprompted review
Reply from Denplan
Hi Gill,
Thank you so much for your positive review of our claims process and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Thank you to EL who was brilliant at…
Thank you to EL who was brilliant at identifying my needs taking time to go through actions
5 January 2026
Unprompted review
Reply from Denplan
Hello Helen,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by El. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Thank you Denplan
A day after getting an emergency appointment (for a weeks time) at the practice I have been with for about 38/39 years, I received a text saying it was cancelled because the dentist was unavailable due to a personal matter. Contacting my practice I learnt they had no dentist/s for the entire month ahead and could not help.
My daughter ( a dental professional herself, but up country) suggested as a Denplan client for many years, I contact Denplan . I did so and my faith in professionals was restored. Cherise of Denplan quickly got the picture. She contacted my usual practice to confirm the position and said she would ring around and find me a dentist who could give me treatment. True to her word, within a few hours she called back with details of an emergency appointment the next morning (Saturday) in a practice about half an hour away. Amazingly this dentist opened up his doors on a Saturday morning simply to deal with my problem. I am hugely grateful to Cherise of Denplan for going beyond the norm in these challenging times and the dentist concerned. Respect!
Thank you.
2 January 2026
Unprompted review
Reply from Denplan
Hello Richard,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the service provided by both Cherise and the practice you attended. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Denplan Emergency Cover
Denplan Emergency Cover team turned up trumps with a solution for a problem that arose on New Year’s Eve
31 December 2025
Unprompted review
Reply from Denplan
Hello Ian,
Thank you very much for taking the time to leave a five-star review of your experience with contacting our Emergency Helpline team.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our Emergency Helpline Team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
I don't understand that after 12…
I don't understand that after 12 years,a receipt from the same dentist I have used over those 12 years is not sufficient to prove I have paid for appointments and because I have to pay in advance, I'm out of pocket for up to a year. I preferred it when the denplan paid out as soon as I submitted the receipt after I had paid.
31 December 2025
Unprompted review
Reply from Denplan
Hi Martin,
We’re very sorry to hear you’re unhappy we're unable to reimburse towards your treatment that has not yet been completed.
I appreciate your frustration however, I can confirm we are unable to reimburse towards treatment that has not been completed as we assess claims as per the date treatment was completed and not the date this treatment was paid for. We require this confirmation in order to validate claims and for auditing purposes, as some practices require treatment to be paid for in advance and treatment plans are often subject to change.
Our terms and conditions and benefit limits are in place to ensure we are treating all of our customers fairly and consistently, therefore, we must adhere to them at all times. However, we would really like the opportunity to discuss this further with you. Customer feedback both positive and negative is really valuable and important to us as it helps us to improve the products and services we offer to our customers.
You can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code. If you have contacted us regarding your concerns already please be assured we will be in touch as soon as possible.
Thank you,
Clare
Denplan
Reply from Denplan
Hi Diana,
Thank you for taking the time to share such positive feedback.
Ensuring a fast and smooth claims process is one of our top priorities, so your comments are greatly appreciated.
Best wishes,
Clare
Denplan
Easy to claim
Easy to claim. Prompt payment.
Definitely recommend 👌
17 December 2025
Unprompted review
Reply from Denplan
Thank you for taking the time to leave us a five star review. It’s brilliant to hear how happy you are with with the ease and speed of our claims process.
It’s something we are always really focused on so it’s wonderful for us to hear our efforts are making a positive impact for our customers.
Thanks again,
Clare
Denplan
Reply from Denplan
Hi Reza,
Thank you for kindly taking the time to share your feedback, we really appreciate it. It's wonderful to know how pleased you are with our service.
Thanks again, best wishes for the new year.
Charlene
Denplan
Great customer support by Kim
Great customer support by Kim. Sorted my enquiry there and then. Thank you for continued support
30 December 2025
Unprompted review
Reply from Denplan
Hi Ellie,
Thank you for taking the time to leave us a five-star review.
We’re delighted to know how supported you feel, and that we were able to assist you with your query efficiently.
Please be assured your kind words will be passed to Kim and her Management Team as this certainly the customer experience we strive for.
Thanks again, wishing you all the very best for the new year.
Charlene
Denplan
From my experience they're a brilliant company to do business with
Customer service were very polite and very helpful.
The payment was swift.
The overall experience with this company was excellent and I highly recommend them.
12 December 2025
Unprompted review
Reply from Denplan
Hi Chris,
Thanks so much for your five star review. It's wonderful to hear you find the service we provide excellent.
Best wishes
Esther
Denplan
Thank goodness I have Dentplan
Thank goodness I have Dentplan. I have found them very professional efficient and reassuring. While away from home, they take the hassle and worry out of looking for a dentist for emergency treatment.
Very helpful and friendly .
22 December 2025
Unprompted review
Reply from Denplan
Hi Siobhan,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team when you were away from home with a dental emergency.
It’s wonderful for us to hear how satisfied you were with the support provided by our team and we hope you are now out of any pain and feeling better.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
I pay for my Denplan via salary…
I pay for my Denplan via salary sacrifice at work, I have had substantial dental work carried out over the last two years and Denplan have been there through it all. They are so easy to deal with and I think they are some of the quickest paying insurers ever. I have only had to contact them once in that time as everything else has been so smooth. The one time I did contact them was just to ask if they could look at a recent claim and pay it a little more quickly due to the amount. I hadnt even finished the live chat and Bethany had processed it all for me and I had the authorisation email in my inbox. That is how customer service needs to be these days, no barriers, blockers or steps to make things unnecessarily lengthy just fast, professional and efficient service.
17 December 2025
Unprompted review
Reply from Denplan
Hi Darryl,
Many thanks for your wonderful review, we're delighted to hear how pleased you are with your plan and how valuable you have found this in supporting you with your dental health and costs.
It's also fantastic to know how happy you are with our overall service and your claiming experiences.
We're very grateful to receive your comments, we really appreciate the time you have taken to share your feedback; it has been a joy to read.
Thanks again.
Wishing you a merry Christmas, and best wishes for the new year.
Charlene
Denplan
Really helpful.
16 December 2025
Unprompted review
Reply from Denplan
Hi Michael,
Thank you for your 5 star review, we really appreciate it and are delighted to know how pleased you are with our service.
Thanks again.
Wishing you a merry Christmas, and all the best for the year ahead.
Charlene
Denplan
I have recently moved house and…
I have recently moved house and relocated 100 miles away from my old dentist. I called Denplan and they advised I must cancel my current plan and to take a new plan with my new dentist. They ask for 3 weeks notice to cancel and advised my last payment would be on the 01.12.25 as I cancelled in November. I have now found a new dentist paid for a new patient check up and have tried to take a new plan today in December and I have been told I am unable to until January and I am unable to have a hygienist appointment using my policy until February & will have to pay for my planned hygienist appointment in January. What a rip off I have been paying £25 a month since my last appointment in August over £100 in payments and have to pay for a hygienist which I should have free as I receive 4’a year as part of my package. 7 weeks from my phone call to cancel. No customers service and money for nothing for Denplan. Rob dogs!
16 December 2025
Unprompted review
Reply from Denplan
Hi Elaine,
Thank you for bringing your concerns to our attention.
Please may I ask that you kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
We will ensure to investigate and address all of your concerns.
If you have contacted us already, pleased be assured we will be in touch with you as soon as possible.
Kind regards,
Charlene
Denplan
Reply from Denplan
Hi Ian,
Thank you for taking the time to leave us such a positive review.
We strive to ensure claiming is as straightforward and efficient as possible for our customers. Therefore, it is wonderful for us to receive your feedback.
Thanks again,
Clare
Denplan
Fast response and great service
Fast response and great service! Thank you Beth! Sincerely,
Ricky
16 December 2025
Unprompted review
Reply from Denplan
Hi Ricky,
Thank you for taking the time to leave us a five-star review, we really appreciate it.
We’re delighted to hear how helpful you found Beth to be, I can assure you your kind words will be passed to her Management Team as this certainly is the standard of service we strive to provide to our customers at all times.
Thanks again and take care,
Clare
Denplan
Supportive and helpful.
A very helpful, friendly response on the other end of the line, plenty of advice and information given. I left it to Denplan to find me a dentist and they came up with 2 close by very quickly who had a free appointment the same day, explaining pricing and reimbursement policies, allowing me to choose. Subsequently, a very quick response to my submitted claim. Have been very impressed by this whole experience.
9 December 2025
Unprompted review
Reply from Denplan
Hi Angela,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your kind feedback.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Helpful Customer care
I am going for an orthodontic treatment this year.
Emma was really helpful in guiding me through my treatment plans according to the insurance policy.
12 December 2025
Unprompted review
Reply from Denplan
Hi Mukul,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Emma to be, I can assure you your kind words will be passed to her Management Team.
Thanks again and take care,
Clare
Denplan
Great customer service!
Can't fault the dental insurance via work, however, what's more the customer service is outstanding. Email, chat, call - always helpful, friendly and efficient.
11 December 2025
Unprompted review
Reply from Denplan
Thank you so much for taking the time to share such positive feedback.
We’re delighted to hear that you’re happy with your policy via your employer and that our customer service team has been so helpful. Providing great support to all our customers across email, chat, and phone is incredibly important to us, and it’s wonderful to know it’s making a difference.
Thanks again and take care,
Clare
Denplan
The claim process was simple
The claim process was simple, and the payout most prompt.
10 December 2025
Unprompted review
Reply from Denplan
Hi Ian,
Thank you for kindly taking the time to leave us a five star review, we really appreciate it.
The speed and ease of the claiming process is something we are always really focused on, so we are grateful to receive your feedback.
Thanks again,
Clare
Denplan
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