Bupa Dental Care UK Reviews 23,911

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they create a welcoming and comfortable environment. Many people highlight the excellent service, emphasizing the thorough explanations of procedures, efficient care, and the overall positive user experience. Consumers frequently mention feeling well-cared for and respected during their visits. However, some customers also noted a lack of understanding and compassion in certain situations, particularly regarding emergency appointments. A few people felt that appointments were rushed, and some expressed dissatisfaction with the handling of treatment plans and communication regarding NHS patients.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the professional, efficient, and friendly... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficient,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their experiences as... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent treatment and... See more

Based on these reviews

Rated 5 out of 5 stars

Called on a Sunday evening just before cut off 20:00 & got booked in private for Monday afternoon. I had suffered a loose tooth for two weeks, had enough of the discomfort. I arrived for appointment,... See more

Rated 5 out of 5 stars

Had to reschedule my dental check up a couple of times, process was easy to do online , receive confirmations by email and text , I definitely need these service. Reception staff polite and friendl... See more

Rated 5 out of 5 stars

Friendly professional staff. Easy to book appointments that suit me. Treatment always explained . Good clean environment . Never had to wait over 5 mins past appnt time .

Rated 5 out of 5 stars

Extremely professional staff. Always friendly and helpful. Reception staff go out of their way to help. My dentist, Sarah, is always very thorough and takes time to explain. Emma, the hygienist is a g... See more

Rated 5 out of 5 stars

I was taken almost immediately after I arrived. I was treated with care and kindness, very efficient staff, Alex the dentist was very helpful explaining my treatment and further apts. Checking that I... See more

Rated 5 out of 5 stars

I was greeted by friendly desk staff,.the surgery was clean,tidy with comfortable seating and bright and airy My dentist was very pleasent and explained what my procedure would ne that day An all r... See more

Rated 5 out of 5 stars

The reception staff are quick and efficient. I see a specialist who is extremely skilled and she works really hard to make sure I am comfortable whilst getting the job done.

Rated 5 out of 5 stars

Martin Donnachie exudes professionalism, he is clear and thorough in his communication enabling you to make informed choices with ease. I used to be phobic of dentists after having a lot of work done... See more

Rated 5 out of 5 stars

I am so grateful for the support and care, given to me by my Dentist. The practices, is so professional and caring. As a nervous patient, time is given to me to be treated with respect. I have... See more

Rated 5 out of 5 stars

I highly recommend this practice. My dentist Jack is by far the best dentist that I have ever had and his dental nurse is great too, they are both always really friendly and always but any nerves or w... See more

Rated 5 out of 5 stars

I have been with my dentist since he started at the practice. He is professional and friendly. He is very supportive tells me clearly what treatment is needed and why. Receptionists are also friendly... See more

Rated 5 out of 5 stars

Painless, quick. good clear instuctions from the receptionist. If I was being fussy, i would say that the elderly (like me) need to be spoken to more slowly.

Rated 5 out of 5 stars

Fantastic service and care. I have been with Lodwig Villa for 21 years. I wouldn’t trust anyone else with my dental care. Sunitha and Shamrock are amazing! :)

Rated 5 out of 5 stars

Didn’t judge at all as it was a long time since I last visited the dentist. Very friendly and approachable and gave lots of advice and recommendations to me.

Rated 5 out of 5 stars

The scheduling of my appointment very easy on-line. Staff are very friendly and helpful. I'm given a thorough dental examination and all available treatments explained. I feel comfortable and relaxed... See more

Rated 2 out of 5 stars

They don't take into account people's fear, I felt the appointment was rushed, no chance for numbing cream to work on my gums so when she jabbed me I just shut down. Seriously traumatised from the who... See more

Company replied

Rated 5 out of 5 stars

I always receive excellent treatment. I have difficult teeth and have required several emergency appointments within the last 12 months. My treatments have always been clearly explained to me.

Rated 5 out of 5 stars

I’ve been a patient at Dental Excellence Harewood for the past 6 years, originally coming in for some long-term treatment which I was extremely happy with. That positive experience is exactly wh... See more

Rated 5 out of 5 stars

I had such an amazing experience at this dental practice from start to finish. From the moment I walked in, the receptionists were incredibly warm, welcoming, and professional. They made chec... See more

Rated 5 out of 5 stars

Took a while to book due to N H S dentist availability, but sorted now and the staff and service provided were excellent

Rated 5 out of 5 stars

The practice at Bupa Bangor Co Down gave me urgent treatment and we’re excellent at arranging appointments. Very helpful and polite staff as always. Very efficient and give helpful advice and feedback... See more

Rated 5 out of 5 stars

The whole customer service within the Fountain Street Practice is excellent. My dentist is Maria De Loreta Espana Amed and she is just the most reassuring and loveliest understanding dentist I could... See more

Rated 5 out of 5 stars

This is a wonderful practice. My dentist is fantastic. Lisa the nurse is So lovely, All the staff are so nice and so helpful. I recommend it 100%

Rated 5 out of 5 stars

Booking an appointment was easy and done to suit my schedule also all members of the team were professional and friendly.

Rated 5 out of 5 stars

Bupa Dentists Care in Partick is a very friendly practice they look after you from the moment you arrive until you leave, they are all very friendly and helpful, and very easy to book a appointment on... See more

Rated 5 out of 5 stars

I always have 100% care from my dentist and his staff,im a very nervous patient and the care and empathy i recieve is all important to me,they are always willing and happy deal with any concerns i hav... See more

Rated 5 out of 5 stars

Very supportive staff. Ease of appointment . Friendly staff. Very informative visit from the dentist and hygienist .I cannot fault the Practice , always very informative and sipporee and supported

Rated 5 out of 5 stars

Highly recommend kelvin Lodge all the staff are so helpful and you are made to feel at ease straight away

Rated 5 out of 5 stars

Very friendly helpful and professional staff Made to feel valued and trusted the dentist completely Absolutely brilliant

Rated 5 out of 5 stars

Experience was very supportive and my care plan was talked through with me

Rated 1 out of 5 stars

The company shows lack of care, consideration and empathy. My impression is they no longer want NHS patients and look for excuses to get them off their books

Company replied

Rated 5 out of 5 stars

Great service from beginning to end, professional, efficient and friendly from start to finish!

Rated 1 out of 5 stars

I had booked my first appointment with this practice and paid a £40 deposit in advance. Unfortunately, on the day of the appointment my wife had an unexpected emergency and I had to stay home with o... See more

Company replied

Rated 5 out of 5 stars

Excellent service from booking through to treatment. Always professional and informative about the suggested dental plan and procedure. Can't recommend highly enough.

Rated 1 out of 5 stars

I am mother receiving benefits had my child appointment with prior notification they did the treatment when got out from and came home received a text to pay for my child’s treatment after multiple... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience with Bupa Dental Care Woodford and Bupa overall. I confirmed with Bupa before booking that the clinic was covered under my plan. At my appointment, I had X-r... See more

Rated 1 out of 5 stars

Wasn't happy with being told of certain issues and organising more regular appointments to try and resolve it.Then after 1 extra appointment im told to come back in 9 months.


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental clinic
  4. Dental Hygienist
  5. Emergency dental service

Written by the company

Bupa Dental Care is a leading provider of private and NHS dental services and treatments, with over 325 practices across the UK. We offer a range of quality dental services, from regular check-ups, hygienist, and emergency appointments to orthodontics, implants, and specialist care. With many ways to pay and a subscription plan available, we believe that everyone deserves a happy and healthy smile.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Rated 5 out of 5 stars

Something to Smile About

Whether a private patient or NHS funded the treatment at Pelton the and service from whole team is first rate whether you are eight or eighty. This practice at Pelton is a beacon for Bupa Dental Care UK.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Perlan Eastbourne


This review is about Perlan in Eastbourne a BUPA practice. My experence with a different BUPA practice was not as good.
Before I review Perlan let me start with a back story:
Several years ago, I contacted an implant centre hoping to fill a gap created by an extracted tooth. They were unable to provide an implant due to insufficient bone. I don’t recall an alternative solution being offered
Last year my long-term dentist moved away and I moved to a BUPA dentist in St Leonards. Two attempts were then made at stabilising some loose teeth by fitting splints, both of which quickly broke. The advice then was to extract 5 teeth. At that point I contacted Pelan.
Ricardo carried out deep periodontal cleaning to improve the condition of the gums and replaced the broken splint. The outcome is much more comfortable and 6 months later the teeth are still stable, and the splint is holding firm. Fortunately, extraction was felt unnecessary which was an enormous relief.
Further remedial work was recommended including crowns, which presented an opportunity to fill the tooth (missing for about 8 years) with a bridge. Michael carried out this work. During the previous 8 years neither my regular dentist, the Implant Centre nor the BUPA dentist had suggested that possibility.
Whilst I will never have film star teeth, I am now the proud owner of a much improved and more aesthetically pleasing set of teeth, without huge gaps and black stubs either side of my mouth.
Perlan are more expensive than other dentists but clearly, they can achieve what other dentists cannot. That was certainly the case for me. Both Ricardo and Michael are absolutely lovely, so friendly, caring and gentle, assisted by nurses who helped keep me calm through long appointments.
I am so pleased I found Perlan and highly recommend their exceptional skills in treating difficult cases like mine.
Sandra Lewis

19 March 2026
Unprompted review
Rated 4 out of 5 stars

My dentist is very patient with me he…

My dentist is very patient with me he always takes time to explain a procedure and making sure I am comfortable. It's taking a long time to find a good dentist and I am very happy with my dentist Dr A Shafi .

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Dentist

The reception staff were friendly . The dentist was supportive and reassuring . The practice was clean and hygienic.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Bridge work

Had a general appointment after allowing my bridge to settle in, I’m very impressed by Rizes work and follow up.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as usual from BUPA

I visited the dental practice for a periodontal cleaning with the hygienist. She completed it to a very high standard. She explained everything beforehand and paused the treatment several times so I could rest and swallow as needed. I never felt rushed. I highly recommend the practice. I feel as though they go the extra mile to ensure I feel comfortable and supported.

17 March 2026
Unprompted review

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