Bupa Dental Care UK logo
Visit website

Bupa Dental Care UK Reviews 

25,405
•
TrustScore 5 out of 5

4.8

Dentist
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,650 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and welcoming receptionists who consistently make patients feel completely at ease during appointments. People also appreciate the professional dental care, noting that procedures are always explained very clearly and handled with high efficiency. Some reviewers were not happy with certain isolated aspects of their overall care. A few consumers reported frustrating issues regarding appointment scheduling conflicts, extended waiting times, and unhelpful responses when trying to arrange urgent treatments. Others mentioned feeling that communication regarding specific policies could be improved to better support patient needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the welcoming and professional... See more

Service

Users describe positive interactions with service, highlighting the friendly and welcoming nature of the... See more

Customer service

People report positive experiences with customer service, noting that staff are professional, caring, and... See more

User experience

Customers report positive experiences with user_experience, highlighting a welcoming atmosphere and friendly... See more

Quality

Clients share positive opinions on quality, highlighting superb dental staff and excellent work on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole appointment went smoothly. On time, kept hydrated with chilled water as it was a very hot day. The new chair with the hygenist was the best comfy fit I've ever encountered. Very professional... See more

Rated 5 out of 5 stars

I go to Bupa Sevenoaks, where I see Naveed for dentistry matters and Aneta as my hygienist. I've been with both for years now and feel treated very fairly. Both impressively remember things I had ment... See more

Rated 5 out of 5 stars

I have been at this practice for .more years than I can remember and with especially Mr Dixon who was a brilliant dentist and lovely person! Since then various companies have come and gone, BUPA bein... See more

Rated 5 out of 5 stars

We have been patients at this practice for several years now. Friendly reception staff and very professional dental staff. Always been treated with kindness and professionalism. Hopefully they will s... See more

Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental clinic
  4. Dental Hygienist
  5. Emergency dental service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.

Contact info

4.8

Excellent

TrustScore 5 out of 5

25k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(25,405)

3,594 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A VERY GOOD FIRM

I have been a patient of BUPA Dental Care Sale for many years and have always been pleased with it. I have had unusual problems but the dentists, most recently Mr Wei Hao Yew, have coped with them very well.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant . I felt comfortable and safe . Kevin explained everything in detail . I was very nervous . I just relaxed and Kevin just chatted with we all the way through the appointment .

20 August 2026
Unprompted review
Rated 1 out of 5 stars

The Fulham Road Londin Chesea SW10…

The Fulham Road Londin Chesea SW10 branch opposite the hospital was a nnghtmare.
I simply wanted a clean. An appointment, for months on the future was only available. Having booked I was informed that and I quote : " you could be on the cancellation list for a sooner appointment if anyone cancels...and we will text you." I received a text for a morning appointment on a Saturday. Instructed to confirm by texting confirm. I did. Cancelling a rural weekend break and travelling from a different rural location by rail, very early in the morning I finally arrived in London. Being disabled and on pain I arrived on time but with difficulty. The receptionist informed me my partner not addressing me,that the appointment had been taken and we should have received a text. The mobile phone screen was presented to the receptionist showing no such text,but simply an appointment booking by them. Continuing to address my partner as if I am incapable of communication the ill mannered receptionist informed, we could make another appointment for HER if there is another cancellation... My partner replied that I was 3 feet away and can be informed directly. Rude,inefficient and bizarre, avoid this mess. No apology given at any stage.

22 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look