The Dental Law Partnership Reviews 538

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, polite, and knowledgeable, making the process smooth and reassuring. Many people praise the excellent customer service, noting the team's professionalism, compassion, and commitment to their cases. Reviewers are particularly impressed with the quick response times and clear communication, ensuring they are kept informed throughout the claim process. However, some customers also noted issues with the service, experiencing delays, contradictory advice, and a lack of substantive legal work on their cases. A few other people also felt that communication was poor, with emails going unanswered and a lack of transparency regarding the work being done. Some reviewers expressed dissatisfaction with the outcome of their claims, feeling that their cases were not thoroughly investigated or were rejected after being strung along for months.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, politeness, and extensive knowledge from... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the efficiency, professionalism,... See more

Claim

People report positive experiences with claim, often highlighting the efficiency and support received. Many... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing high satisfaction, praising the team's... See more

Response time

Reviewers mention positive feedback about response times, with many appreciating the efficiency and speed in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called The Dental Law Partnership after I had a traumatic dental experience that I was unaware would happen. They dealt with me super efficiently and responded to my "No win, No fee" claim in less t... See more

Company replied

Rated 5 out of 5 stars

Niamh was very helpful, polite and extremely knowledgable from start to finish. She communicated by email and phone whenever there was a relevant update. Niamh managed to negotiate on my behalf... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Good communication from the company. Kept informed of the stages of claim regularly via email and telephone communication. The company have the best interests of the client at the forefront of the cla... See more

Company replied


Company details

  1. Law firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

538 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Nick made my claim a breeze

Nick made my claim a breeze. He was very professional and gave me so much advice. He kept me updated at every stage with a phonecall which was a nice touch I thought.
He handled my claim with care and negotiated a great offer for me!

21 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Chloe, thank you for leaving such a lovely review. We're very happy to hear of your positive experience and we will pass on your kind words on to Nick. We wish you all the best for the future,
The Dental Law Partnership

Rated 5 out of 5 stars

Highly recommended

Isabella was professional, prompt and responsive throughout the process of my case.

21 November 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking time out of your day to leave a review! We're thrilled to hear your experience with Isabella has been so positive.
- The Dental Law Partnership

Rated 5 out of 5 stars

Excellent communication and clear…

Excellent communication and clear explanation of what the process entails.
Regular emails, when appropriate, to update on the progress of a claim
Any queries are dealt with quickly
I would recommend Dental law to anyone seeking legal redress.

17 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Diane, thank you for taking the time to leave us a review. We’re delighted to hear your experience so far has been positive, and we wish you all the best with your claim.
- The Dental Law Partnership

Rated 5 out of 5 stars

Great experience

They were very friendly and understanding and really seemed interested and wanting to help

14 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Cameron, thank you for taking the time to leave a review. We're thrilled to hear of your positive experience with the team and service you have received so far.
- The Dental Law Partnership

Rated 5 out of 5 stars

Would recommend

From start to finish, I have been kept updated, from my initial enquiry to taking the case on. Laura has been really helpful and explained everything to me clearly and has managed expectations with her knowledge. Thank you

13 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Gayle, thank you for taking the time to leave such a lovely review. We're very happy to hear of your positive experience with us and we will pass on your kind words on to Laura. We wish you all the best for the future.
- The Dental Law Partnership

Rated 5 out of 5 stars

Excellent

In what has been only described as 'an awful time', I was so impressed by how lovely the Dental Law Partnership were during my initial call. They showed sympathy and listened to everything I had to say. They quickly reviewed my evidence and phoned me the day after to tell me that they're pursing my claim. Thank you.

11 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Heather thank you for leaving such a lovely review.
It’s great to know that our prompt response and communication helped make the process smooth for you. We really appreciate your kind words and wish you luck with you claim.
- The Dental Law Partnership

Rated 5 out of 5 stars

Consultation

This was my first consultation with the DLP service, and I had a very positive experience. Ms J Welsh was extremely attentive throughout. She listened carefully to what I had to say and made sure she understood my concerns before offering support. I really appreciated her thoughtful and professional approach. Thank you for making my first consultation feel supported and valued.

10 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi thank you for taking the time to leave a review!
We're delighted to hear that your first consultation with DLP went so positively and that Jaine made you feel supported and valued.
We wish you all the best going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

I won!

Olivia is excellent and I won my case.

4 November 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello Lynda, thank you for taking time out of your day to leave a review! We're pleased to hear your experience with Olivia has been so positive, wishing you all the best going forward!
- The Dental Law Partnership

Rated 5 out of 5 stars

When going to a solicitorit its always…

When going to a solicitorit its always a last resort and always stressful. When dealing with you the important thing you did was 'listen' people are usually at a very low point and most situations are never straightforward. You get directed to GDC who quite frankly do not actually help the victim.the person I dealt with was empathetic but at the same time managing to get the correct information needed for them to make an informed decision.

31 October 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello Julie, thank you for taking the time to leave a review.
We’re so pleased to hear you felt listened to and supported throughout what can be a stressful process.
- The Dental Law Partnership

Rated 5 out of 5 stars

VERY FAST RESPONSE AND SPOKE TO JANE

VERY FAST RESPONSE AND SPOKE TO JANE, LOVELY LADY WHO WAS SYMPATHETIC AND KNOWLEDGABLE.

24 October 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Maria,
We're delighted to hear your initial experience with Jaine has been so positive and efficient. Wishing you every success going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Abigail has been very helpful…

Abigail has been very helpful throughout my dealings with The dental Law Partnership.
She has kept me up to date with any progression within my case.
I would highly recommend them.

Many thanks for all your help.

Kind regards

Laura

24 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Laura, thank you for leaving such a lovely review. We're thrilled to hear of your positive experience with Abigail. We wish you all the best going forward.
- The Dental Law Partnership

Rated 5 out of 5 stars

Definitely recommend

I would definitely recommend. They were very helpful, answered all my questions within a timely manner and kept me fully informed throughout the whole process.

22 October 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello Lauren, thank you for taking time out of your day to leave a review! We're pleased to hear your experience has been so positive - we wish you all the best going forward :)
- The Dental Law Partnership

Rated 4 out of 5 stars

New enquiry…

The response to my online enquiry was in good time, within 24 hours. The questions were pertinent and detailed.

16 October 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Naomi, thank you for your review! We're happy to hear your initial experience has been efficient - we wish you all the best going forward!

Rated 1 out of 5 stars

Avoid this company just string you…

Avoid this company just string you along for months on end only to tell you that you dont have a claim, surely this could of been determined in the first few days avoid!!!!

16 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Laura
Thank you for your feedback. We recognise and share your frustration when dentists drag their heels in providing us with our clients’ dental records for review. Unfortunately, such behaviour can lead to delay in our ability to determine whether a client has a claim or not, as happened in your case. We wish you well for the future.
Kind regards,
The Dental Law Partnership

Rated 5 out of 5 stars

Had initial phone call with Fay

Had initial phone call with Fay. She was helpful and willing to listen to the situation in detail. I had a quick response with a decision. Infact within half an hour I'd received a decision that they are going to have a go at this case

14 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Zac, thank you for taking the time to leave a review!
We're delighted to hear your initial experience with Faye has been so positive and efficient.
We wish you all the best going forward :)

Rated 5 out of 5 stars

Only had the intial assessment so far…

Only had the intial assessment so far but Faye was really nice and helpful

10 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Gavin, thank you for your review! We're thrilled to hear your initial experience with Faye has been so positive - we wish you all the best!

Rated 5 out of 5 stars

Good and Fair

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things.

I am happy to report that 70% of something is so much better than 100% of nothing. I would engage their services again if necessary. James Webster was professional yet friendly and always encouraged me to contact him if I had any questions at all.

Janet Grant

9 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Janet, thank you for leaving such a lovely review for DLP and James. We're very happy to hear of your positive experience and we will pass on your kind words on to James. We wish you all the best for the future :)

Rated 5 out of 5 stars

Very professional but friendly

Very professional but friendly. So simple to deal with and get my complaint dealt with initially and kept up to date at all times. Many Thanks

9 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Dave, thanks so much for your lovely review! We're really glad you found the process simple and the team both professional and friendly. Wishing you all the best going forward!

Rated 4 out of 5 stars

Very good advice

Very good advice. Prompt reply.

3 October 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Margaret, thank you for taking the time to leave a review.
We're so pleased you were able to receive good advice and prompt replies - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Dental Law Partnership

I cannot express enough, my sincere gratitude to Tyla for all her hard work, expertise and dedication to me and my case, she has given 110% professionalism and commitment, she has gone above and beyond.
She's friendly, caring and listens and understands what you are going through, Tyla was always available to get hold off, very prompt of getting back to me with the process and progress also if I didn't understand something she would explained things clearly to me.
I would like to say a massive thank you to Tyla and Dental Law Partnership, I'm so grateful of being so lucky that you dealt with my case. I would definitely recommend your services without any hesitation .
Stephanie

29 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Stephanie, thank you for taking the time to leave such a lovely 5* review! We're really thrilled to hear that your experience has been so positive - we will make sure to pass on all your kind words to Tyla. We wish you all the best in the future :)

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