The Dental Law Partnership Reviews 538

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, polite, and knowledgeable, making the process smooth and reassuring. Many people praise the excellent customer service, noting the team's professionalism, compassion, and commitment to their cases. Reviewers are particularly impressed with the quick response times and clear communication, ensuring they are kept informed throughout the claim process. However, some customers also noted issues with the service, experiencing delays, contradictory advice, and a lack of substantive legal work on their cases. A few other people also felt that communication was poor, with emails going unanswered and a lack of transparency regarding the work being done. Some reviewers expressed dissatisfaction with the outcome of their claims, feeling that their cases were not thoroughly investigated or were rejected after being strung along for months.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, politeness, and extensive knowledge from... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the efficiency, professionalism,... See more

Claim

People report positive experiences with claim, often highlighting the efficiency and support received. Many... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing high satisfaction, praising the team's... See more

Response time

Reviewers mention positive feedback about response times, with many appreciating the efficiency and speed in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called The Dental Law Partnership after I had a traumatic dental experience that I was unaware would happen. They dealt with me super efficiently and responded to my "No win, No fee" claim in less t... See more

Company replied

Rated 5 out of 5 stars

Niamh was very helpful, polite and extremely knowledgable from start to finish. She communicated by email and phone whenever there was a relevant update. Niamh managed to negotiate on my behalf... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Good communication from the company. Kept informed of the stages of claim regularly via email and telephone communication. The company have the best interests of the client at the forefront of the cla... See more

Company replied


Company details

  1. Law firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

538 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank all except me

Thank you except me

26 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Cherie, thank you for your 5* review, we wish you all the best with your case.

Rated 1 out of 5 stars

The representation received by these…

The representation received by these solicitors I found to be very low quality and I regretted choosing these solicitors. I found the advice and experts being used to be low quality and not worthy of praise or recommendation. I had to be proactive in my claim and correspond directly with the defendant and their expert to ensure my claim was successful. I made the mistake of not checking the negative reviews about the DLP, Dental Law Partnership, after the unsatisfactory representation and complaints I had to make to the DLP I read the negative reviews and realised I made a mistake choosing this firm. There is a lot more negative things I could list but it would make my review significantly long so I will keep it basic. Fortunately I am very articulate and was able to represent my claim directly to the defendant which they accepted liability on that basis. I do NOT recommend these solicitors, the Dental Law Partnership. DLP. The service I received from them was far below the minimum standard i expected.

24 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Dear Mr Miah

Reviews posted by our clients on sites like Trustpilot are very important to us, whether positive or otherwise, and we take the opportunity to reflect upon the comments made by our clients and learn from them.

While our ability to respond to any criticism of our staff or service is limited by our professional duty of confidentiality to our clients, nevertheless we are confident that, contrary to your assertions, you were provided with high quality advice by us throughout, and also by the independent experts instructed by us on your behalf, and that it was the high level of service you received from us that was crucial in achieving a positive outcome.

We wish you well for the future.

Yours sincerely
The Dental Law Partnership

Rated 5 out of 5 stars

James was absolutely fantastic in his…

James was absolutely fantastic in his handling of my case. Ultimately securing the most favourable outcome possible I will recommend to everyone I know!

25 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hello, thank you for taking time out of your day to leave a review! We're pleased to hear your experience with James has been so positive - we wish you all the best going forward :)

Rated 1 out of 5 stars

Led on a merry chase

I wrote this review 7 months ago and I wish I hadn’t. Over this 7 months Dental Law led me on a merry chase, exhausting me and putting my hopes up and then after all my efforts and my poor family dentist who exhausted considerable efforts to help me by providing records from years ago, they rejected my case suggesting that I could make my own claim online presumably because it wasn’t worth their while using the vaguest, spurious reasoning. In future I will wait before I trust a firm. I feel like such a fool.

(The lady I spoke to, Ms McCallum, was very professional, approachable and sensitive to my health condition. She made me very comfortable explaining sensitive information and was very understanding of the trauma I had experienced during my medical treatment. She made sure she checked if I was ok to divulge sensitive information so I felt ok to do so. The firm didn’t pester me after I approached them which gave me time to think about what I needed to say. At the same time, they got back to me immediately about a decision. This is the best law firm I have ever dealt with and MsMcFadden is the right person to deal with these sensitive cases. I can’t say enough basically)

24 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Nadia, thank you for taking the time to leave such a lovely review about DLP and Faye McCallum. We will pass on your kind words to her. We're thrilled to hear of your positive experience with the team and service you have received. We wish you all the best :)

Rated 1 out of 5 stars

DO NOT USE THE DENTAL LAW PARTNERSHIP.

DO NOT USE THE DENTAL LAW PARTNERSHIP.
If you have a complaint against a dentist report it to The General Dental Council.
They are highly professional, compassionate and trust worthy. I feel totally vindicated after The General Dental Council investigated and examined all the evidence I provided them with and their report concluded that "his professional practice fell far below the standard they would expect".
The Dental Law Partnership have none of the attributes or qualities of the General Dental Council. My experience with the DLP was appalling! A complete waste of my time and energy and it has had a huge impact on my emotional health.
After nearly seven years of dealing with the DLP and with no resolution in sight, I could not continue with the claim.
Every bad review I have read mirrors my own experience of the DLP.
To date I have spent over £15.000 trying to have the damaged rectified and that is on going.
I received £3.850.00 from the DLP and they got £39.000.00!!!!!
The Dental Law Partnership let me down, shame on them. DON'T USE THEM

21 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Peter,

Thank you for your feedback, and we are sorry that you are unhappy with the outcome of your dental negligence claim. It might be helpful for you if we explain how a complaint by a patient about dental treatment to the dental regulator, the General Dental Council, is different from a dental negligence claim, and why that matters. The General Dental Council is only concerned with whether dentists have behaved in accordance with their professional ethical standards and it does not provide any financial compensation for patients, whereas a negligence claim is concerned with whether the legal requirements for dental care have been broken and obtaining financial compensation for injured patients. Unfortunately, in our adversarial legal system a dentist’s insurers may resist settling a dental negligence claim for years resulting in mounting legal costs on both sides but at the Dental Law Partnership we take pride in supporting our clients’ claims for as long as it takes to achieve the compensation that is deserved. We hope that helps to address your concerns.

Yours sincerely
The Dental Law Partnership

Rated 5 out of 5 stars

Exceptional service

I was really apprehensive about calling as I didn’t know what to expect. The lady I spoke to was really patient and explained everything thoroughly. She took all the details and told me they would be in touch after reviewing my case. I was really surprised that I received a call back the same day. I’m really impressed with the service received.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michelle, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience with the team and service you have received so far. We wish you all the best :)

Rated 5 out of 5 stars

Great communication

Great communication, always kept up to date with progress, honest with expectations.

19 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michael, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Tyla Westwood has been professional…

Tyla Westhead has been professional thought-out my claim and given invaluable advice.
Thank you, Raaj M

17 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Raaj, thank you for taking the time to leave such a lovely review for Tyla. We will pass on your kind words to her. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Great team

Great team. Easy to claim. Everything is done behalf of claimant. Recommend. Successful outcome

16 September 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jolanta, thank you for taking the time to leave a review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

When considering pursuing a negligence…

When considering pursuing a negligence claim, it can be challenging to decide whether to enlist the help of a solicitor. However, my experience with The Dental Law Partnership reassured me from the very first contact until my case was resolved. I worked closely with Paula, the senior solicitor, whose communication and guidance were outstanding. Her professional demeanor and sincere advice made a significant difference throughout the process. I highly recommend The Dental Law Partnership for anyone seeking support in dental negligence cases.

3 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Col, thank you for taking the time to leave such a positive review for the Dental Law Partnership and Paula. We're thrilled to hear of your experience and Paula's professionalism while guiding you through your claim. We will pass on your kind words to her. We wish you all the best for the future!

Rated 5 out of 5 stars

Amazing service

Riya is amazing and kept me informed on the progress of my case the whole time. Thank you .

28 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Allison, thank you for taking the time to leave such a lovely review for Riya. We're thrilled to hear of your experience and that Riya kept you informed of the progress of your case. We will pass on your kind words to her. We wish you all the best as your case continues :)

Rated 5 out of 5 stars

Jaine was superb

Jaine was superb ! Polite knowledgeable and very helpful. This is a traumatic time and she was amazing at putting me at ease

26 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jayne, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Jaine has been so positive and will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The dental law partnership have been…

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and her role checking o understood all the steps so far. The paperwork is really easy to understand and no scary law jargon!

13 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Alice, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Abigail has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very honest professional and helpful…

Very honest professional and helpful all times

12 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Victoria, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good service

Can't fault the service so far, friendly, succinct, and understanding.

11 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Alex, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I contacted them and they got back to…

I contacted them and they got back to me promptly. Within a few days i had an answer to my enquiry and the lady I spoke to was very pleasant and polite. She is a great representative for the company.

8 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Debbie, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Helpful team who are listening to my…

Helpful team who are listening to my health complaint..
Quick response time in letting me know the next steps.

7 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jo, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish the process ran…

From start to finish the process ran very smoothly. Laura was very easy to talk to would return my phone calls straight away and kept me well informed what was going on. Highly recommend

5 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Susan, thank you for taking the time to leave such a lovely 5* review! We're thrilled to hear your experience has been so positive - we will make sure to pass on your kind words to Laura. We wish you all the best :)

Rated 5 out of 5 stars

Professional law firm

I recently reached out to the firm concerning my dentist's negligence and malpractice, and I must say that Faye was incredibly helpful and professional. I would highly recommend their services to anyone seeking assistance against dentists who may not be upholding their duty of care towards patients.

24 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Daniela, thank you for taking the time to leave an amazing 5* review! We're thrilled to hear your initial experience with Faye has been so positive - we will make sure to pass on your kind words. We wish you all the best :)

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