The Dental Law Partnership Reviews 538

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, polite, and knowledgeable, making the process smooth and reassuring. Many people praise the excellent customer service, noting the team's professionalism, compassion, and commitment to their cases. Reviewers are particularly impressed with the quick response times and clear communication, ensuring they are kept informed throughout the claim process. However, some customers also noted issues with the service, experiencing delays, contradictory advice, and a lack of substantive legal work on their cases. A few other people also felt that communication was poor, with emails going unanswered and a lack of transparency regarding the work being done. Some reviewers expressed dissatisfaction with the outcome of their claims, feeling that their cases were not thoroughly investigated or were rejected after being strung along for months.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, politeness, and extensive knowledge from... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the efficiency, professionalism,... See more

Claim

People report positive experiences with claim, often highlighting the efficiency and support received. Many... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing high satisfaction, praising the team's... See more

Response time

Reviewers mention positive feedback about response times, with many appreciating the efficiency and speed in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called The Dental Law Partnership after I had a traumatic dental experience that I was unaware would happen. They dealt with me super efficiently and responded to my "No win, No fee" claim in less t... See more

Company replied

Rated 5 out of 5 stars

Niamh was very helpful, polite and extremely knowledgable from start to finish. She communicated by email and phone whenever there was a relevant update. Niamh managed to negotiate on my behalf... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Good communication from the company. Kept informed of the stages of claim regularly via email and telephone communication. The company have the best interests of the client at the forefront of the cla... See more

Company replied


Company details

  1. Law firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

538 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Choose these people

From the first phone call, someone was listening to every concern I had. They are very professional, courteous and made me feel valued.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Willow, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Excellent service niah kept us updated…

Excellent service niah kept us updated all the way thank you

7 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Mohammed, thank you for taking the time to leave a review! We're so pleased the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

Excellent care

I filled in a contact form and one of their agents was on the phone less than an hour later. I really felt like they listened and took my concerns seriously. It felt like a weight had been lifted off my shoulders.

5 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Rebecca, thanks for the five stars! We appreciate your positive feedback and we will pass your kind words onto the team - have a lovely day :)

Rated 5 out of 5 stars

I contacted The Dental Law Partnership…

I contacted The Dental Law Partnership today and Faye was very professional and responded with the outcome extremely fast

6 February 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lennox, thank you for taking the time to leave a review! We're so pleased Faye was so professional and you were contacted quickly - we wish you all the best :)

Rated 5 out of 5 stars

Professional, Efficient and excellent service

The two female members of staff have been polite
professional and taken the necessary information. I have been kept up to date with the case so far.

31 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave a review! We're so pleased to hear your initial experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Isabella was fantastic from the outset…

Isabella was fantastic from the outset ! Supportive reassuring and attentive from day 1 !! Would recommend her highly and can not fault her professionalism and caring nature throughout what has been a very difficult time for me

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're so pleased Isabella was so supportive and attentive from day one. We will pass your kind words onto Isabella and the team :)

Rated 5 out of 5 stars

I wish I could give 10 stars...

I wish I could give 10 stars.... The Dental Law partnership has done an amazing job with my case. The one handling my case Olivia Mounsey has done incredible work and updated me with everything that has happened in my case. You have nothing to lose and everything to gain from these guys!

30 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Olivia was so helpful and kept you regularly updated throughout your case - we will pass your kind words on to Olivia and the team :)

Rated 5 out of 5 stars

Quick efficient response…

Quick efficient response as requested when I first contacted. Professional attitude and listened without judgement.

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Lucy, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

So far so good

So far my experience with this company has been great. Faye mccallum is super sweet, polite and friendly. She got back to me super quickly about my claim

28 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Emma, thanks for five stars! We are so happy to hear Faye has been so polite and friendly - we wish you all the best in your dental negligence claim :)

Rated 5 out of 5 stars

Very efficient and kept me in the loop…

Very efficient and kept me in the loop at all times and was very patient taking information on the claim.
Thank you so much for all your help.

27 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Julia, thank you for taking the time to leave a review! We're so pleased to hear you were kept regularly updated - we wish you all the best :)

Rated 5 out of 5 stars

Excellent service

Excellent service, very patient and courteous at all times did feel very looked after would definitely recommend

24 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Fredrick, thanks for the five stars! We're thrilled to hear you received excellent service and you felt you were looked after - we wish you all the best :)

Rated 5 out of 5 stars

Great so far

An emergency happened just as I started to deal with dental law which meant I couldn't provide info to agreed timescales. They waited patiently for me to submit the info and contacted me for answers to questions I missed. Each step has been clearly explained.

23 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

So far my experience has been very…

So far my experience has been very positive, the contact from the team has been excellent, professional and informative. I look forward to continuing my claim with them.

21 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jackie, thanks for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Professional and customer focused legal team.

From the very first conversation to date, I felt that I am dealing with a very professional and knowledgeable legal team, whom have been very helpful to me, and the way they handle my case is excellent.

21 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Janos, thank you for taking the time to leave a review! We're so pleased you've found our team to be knowledgeable and professional - we wish you all the best :)

Rated 5 out of 5 stars

James has kept me updated every step of…

James has kept me updated every step of the way, and has always been polite and friendly.
Due to the horrific experience I had with my dental injury James has always listened and empathised.
Thank you!

16 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Pippa, Thank you for taking the time to leave a review! We're thrilled to hear James kept you updated throughout your claim - we wish you all the best :)

Rated 5 out of 5 stars

very fast service so far with reception…

very fast service so far with reception team

14 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Tej, thank you for taking the time to leave a review! We're so pleased to hear you are happy with the service provided here at Dental Law - we wish you all the best :)

Rated 5 out of 5 stars

Very helpful and listened to my case…

Very helpful and listened to my case very professional approach
Thankyou

14 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Julie, thanks for leaving 5 stars! We're thrilled to hear our team was so helpful - we wish you all the best :)

Rated 5 out of 5 stars

Good advice

I’ve had a phone consultation which the lady was lovely and she explained everything to me

13 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Elizabeth, thank you for taking the time to leave a review! We're so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Leah was very patient and understanding…

Leah was very patient and understanding taking details.
I had a very fast response and was called back within 30mins to accept my complaint.

10 January 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased to hear Leah was so patient and understanding - we wish you all the best :)

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