I ordered a pair of zip front jodhpur boots which had been reduced from £69 down to £21. For that price I wasn't expecting them to be very good quality, but I was over the moon when they arrived just... See more
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The bridle was very reasonably priced and came with rubber reins just like the one I was replacing. I chose the lowest postage and it still arrived 3 days later which I was amazed at. All packaging w... See more
Ordered after 4.30pm on Wednesday 5th April (just choosing the Free Delivery option), rug was delivered before 11am on Thursday 6th April! Horse hasn't worn rug yet but it's a good fit and well made a... See more
I ordered a Horze soft shell short coat last weekend. It arrived on Friday just in time for the worst weather day in the whole month of March '23. I am extremely happy with the coat. Its warmer than m... See more
Company details
Written by the company
Free UK shipping over £50 and Free UK returns . Shop Our Extensive Ranges · Established in 1966 · Great Prices Year Round
Contact info
Internet Fusion Group, Unit 6, North Kettering Business Park, Hipwell Road, NN14 1UA, Kettering, United Kingdom
- customersupport@derbyhousestore.com
- derbyhousestore.com
4.6
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quick reliable service
6 January 2023
Still waiting for my delivery said it…
Still waiting for my delivery said it would be here two days ago no sign
7 January 2023
Reply from Derbyhouse
Hi Lady Mandy Bather,
Thank you for your review.
I am sorry for the delay with your parcel. Looking at the tracking today I can see that all of your items have been delivered so I would hope that everything is now ok.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Derby House
I ordered the boots using the sizing…fantastic
I ordered the boots using the sizing guide @ 6pm, to my surprise they were delivered the following morning by Royal Mail . This is my second pair of Dublin River Boots , so comfy and well made , great for dog walks , highly recommend.
6 January 2023
First time using this company
First time using this company. Their website is fairly easy to navigate. Great variety of equestrian attire. Quick deliveries and shipping costs are minimal. Would recommend to friends and family.
4 January 2023
Extremely prompt arrival
4 January 2023
Great delivery time of my jacket good…
Great delivery time of my jacket good quality still have to find out how waterproof it is. Still juggling a bit with the double track zip hopefully I’ll sort that.
5 January 2023
Great products at a surprisingly good price
Great products at a surprisingly good price, easy to use website, good communication and free delivery much quicker than I expected. I ordered some mens breeches and was very impressed with the quality for the price. Definitely recommended
5 January 2023
Excellent customer service from real people
I ordered boots and they came very quickly. I did have an issue with the boots but the customer service team were excellent. They went above and beyond to help resolve the issue. I love how you can actually speak to a real person with this company rather than have to use a chatbot. Highly recommended!
29 December 2022
Unprompted review
Vastly inflated price even in the sale!
Realised that you charged me far more for my Bucas 50g turn out thin raincoat than Bucas themselves would have charged. I think you had the wrong price on it as it was £181 reduced to £131 and that rug elsewhere is always less than £100. I would be grateful if you can look into this or I certainly won’t be purchasing from you again
3 January 2023
Reply from Derbyhouse
Hi Camilla.
Thank you for your review.
I am sorry you find the price to be high. I cannot see that you have been in contact but I shall have a colleague reach out and assist.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Derby House
Great range of products at good prices
Great range of products at good prices. Even better in the sale. Easy ordering and prompt delivery.
2 January 2023
Prompt delivery and excellent products
From ordering my purchase to delivery I have received regular updates on the tracking.The delivery was very prompt and my goods arrived in pristine condition.
I have purchased online and in store and the excellent variety of products are always maintained.
I will continue to use Derbyhouse for many years to come.Keep up the great work!
4 January 2023
Still haven’t received my order
5 January 2023
Reply from Derbyhouse
Hi Donna,
Thank you for your review.
Looking at your order I can see that the ETA was for the 6th January, however, the tracking shows the parcel has been delivered today so hopefully all is well.
I hope this helps
Stephen - Customer Experience, Derby House
Excellent rugs and quick delivery and…
Excellent rugs and quick delivery and pay with Kalamazoo too.
Highly recommended
5 January 2023
Charged £40 for ‘free’ returns
After an absolute nightmare with delivery, bad quality products and ill-informed advice from customer service, I had a return authorised with free return delivery (as advertised everywhere online). In the refund emails I have been charged £10 for each of the 4 individual items I returned. £40 return delivery. It’s been so much hassle dealing with this company and it’s not even over.
4 January 2023
Unprompted review
Reply from Derbyhouse
Hi Charlotte,
Thank you for your review.
I am sorry to hear about this issue. Please provide us with your order number and a colleague will reach out to offer assistance.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Derby House
Fast and efficient service would…
Fast and efficient service would definitely recommend this company.
3 January 2023
Reply from Derbyhouse
Hi Sue,
Thank you for your review.
I am sorry you have not received your order. I can see you have been in contact and my colleague is assisting you with this.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Derby House
Easy to complete order and swift…
Easy to complete order and swift dispatch, with regular updates regarding tracking
30 December 2022
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