I ordered a pair of zip front jodhpur boots which had been reduced from £69 down to £21. For that price I wasn't expecting them to be very good quality, but I was over the moon when they arrived just... See more
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The bridle was very reasonably priced and came with rubber reins just like the one I was replacing. I chose the lowest postage and it still arrived 3 days later which I was amazed at. All packaging w... See more
Ordered after 4.30pm on Wednesday 5th April (just choosing the Free Delivery option), rug was delivered before 11am on Thursday 6th April! Horse hasn't worn rug yet but it's a good fit and well made a... See more
I ordered a Horze soft shell short coat last weekend. It arrived on Friday just in time for the worst weather day in the whole month of March '23. I am extremely happy with the coat. Its warmer than m... See more
Company details
Written by the company
Free UK shipping over £50 and Free UK returns . Shop Our Extensive Ranges · Established in 1966 · Great Prices Year Round
Contact info
Internet Fusion Group, Unit 6, North Kettering Business Park, Hipwell Road, NN14 1UA, Kettering, United Kingdom
- customersupport@derbyhousestore.com
- derbyhousestore.com
4.6
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quick delivery
Quick delivery, lovely quality rugs. Highly recommend Derby House and their own brand rugs.
27 January 2023
Could not believe how quickly my…
Could not believe how quickly my package arrived. Great service
26 January 2023
delighted with my boots great speedy delivery too
Absolutely delighted with my boots. They arrived really quickly. Excellent customer service from Derbyhouse kept me updated about my order all the way. Can highly recommend. My boots are excellent quality too love them
23 January 2023
I order a lot of this company
I order a lot of this company. Always quick delivery, easy returns and comparable price. Customer service is great too if you ever need them.
26 January 2023
Brought a second one
First one so nice, brought a second one! Lovely fleece cooler nice colour and good fit
22 January 2023
The horse rug I purchased was amazing…
The horse rug I purchased was amazing value for money plus I got a free flask ! and even though it was sent via Royal Snail it arrived about 4 days early-brilliant service for a great value product.would thoroughly reccommend.
14 January 2023
Excellent
Easy to order. Excellent price. Arrived long before expected date. Will buy again from Derbyhouse.
19 January 2023
Speedy service and quality product
21 January 2023
Exactly as advertised and sustainable packaging!!
It was delivered when they said, the packaging was cardboard box so sustainable. The item itself fit well and was exactly as advertised!! I never thought I would say I'm excited for it to rain so he can wear the rug!!!
19 January 2023
Delivery and communication was great…excellent
Delivery and communication was great and the jodhpurs are absolutely fantastic, just what’s needed in the winter months
19 January 2023
Placed my order then realised I had…
Placed my order then realised I had made a mistake on a rug size emailed to rectify and got rapid response and order was updated all within a minimum time scale
Amazing service
13 January 2023
Major problems with returning the item
Major problems with returning the item, very frustrating, lots of wasted time on trying to find drop off places,
lots of misinformation. Still have not managed to return the item,
hope i get my money back eventually Derbyhouse does not seem to be using a reliable delivery service.
The item itself was good quality but too small.
18 January 2023
Reply from Derbyhouse
Hi Iwona,
Thank you for your review.
I am sorry for the issues youhave had returning your parcel. I can see you have been in contact and my collesague has advised you on the next steps.
Apologies for any inconvenience caused.
Stephen - Customer Experience, Derby House
Very efficient
Really fast delivery, on a Sunday too - most impressive. Great value leg wraps for pony which fit round but are a shade too tall. Very pleasing transaction, thank you
15 January 2023
Love this turnout rug & PVC free!
I am very happy with the product purchased -Derby House PVC Free no fill turnout rug with detachable neck. Great rug-generous depth and great fit for my cob. The delivery was quick and the updates regarding the order frequent so I was aware when my purchase was due for delivery. Thank you.
16 January 2023
Excellent service and products at…
Excellent service and products at affordable price.
16 January 2023
Delivered quicker than expected
Delivered quicker than expected, goods are good quality and value for money
14 January 2023
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