Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have seen Mr Ashworth both in clinic and have used this service twice since. I have found him to be extremely knowledgeable in his field of Dermatology and on all occassions has helped me out when I... See more
Company replied
I have been a patient of Doctor Ashworth before both as a face to face and on line. His written reply was very helpful and informative. He might not be the cheapest but I feel it’s worth paying that b... See more
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Company details
- #7 of 7 best companies in Dermatologist
- #26 of 28 best companies in Doctor
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.3
Excellent
298 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy diagnosis leading to swift recovery and peace of mind
Speed of response was good, with a weekend in the way. Lots of precise diagnostic info, saving lots of time otherwise spent booking and awaiting an appointment to see a skin specialist in the flesh (excuse pun).
24 January 2025
Reply from Dermatologist.Co.uk
Thank you - yes seeing someone face to face privately is a very very expensive business - we try to offer a very similar service at about a quarter of the price - best of luck with the management advice - regards
Can't do high tech prescriptions - misleading
Can't do high tech prescriptions. This is needed in Ireland for some drugs. Your pharmacy will request this so they can order the drugs through the HSE and privately. Offered same solution as my GP, creams that have not worked anymore. Service is very slow. First contacted, the 11th of December and hear back the 15th with other suggestions. Waste of time and no refund. Sent me a long email about it being HSE and my fault. which prompted me to leave an honest review. Website is dermatologist.ie with an irish flag, misleading.
2 January 2025
Unprompted review
Reply from Dermatologist.Co.uk
This service is a private service Consultant Dermatologist to paying patients - for just about the same charge as seeing a standard GP in Ireland and we are available within 24 hours for the express and 3 days for standard service - and our service is unrelated to Irish governmental restrictions. The medication you requested is a highly specialised and restricted drug - not available through standard private practise and standard prescriptions - only available through specialist governmental channels not through a private route such as this which we have provided for many years in Ireland - we explained this is a long series of emails to you (between Dec 11 and 2 days ago) and provided a prescription for mainstream treatments and treatment advice - we have never said this is anyones "fault" - it is just the system which is understandably restricted for this particular drug (which by the way is certainly not guaranteed to work) - best regards in your search
Very nasty rash 😞
Prompt attention and treatment plan with easy to follow instructions made the whole process stress free.
14 December 2024
Quick response with clear advice as to…
Quick response with clear advice as to how to deal with the problem from a consultant dermatologist
21 November 2024
Reply from Dermatologist.Co.uk
Thank you - yes we aim to turn around a standard report in about 2 or 3 days and an express request in 24 hours - best regards
Very pleased. Excellent response time.
This is the second time we have used this site for our daughter. Dr Ashworth provided a comprehensive report, with clear instructions regarding medication and longer term advice. Response time was less than 36 hours. Thank you.
26 November 2024
Unprompted review
Reply from Dermatologist.Co.uk
You are more than welcome - lets hope for a satisfactory treatment outcome - we are always here for you 365 days a year
Fantastic speedy service
Excellent service. Logged on and loaded my details late on Sunday and received detailed report less than 48 hours later. Fantastic speedy service. Will use again.
17 November 2024
Reply from Dermatologist.Co.uk
Great to hear - many thanks - yes we try to get a standard report out in less than 3 days and the express service in 1 day - best regards
Waiting time and cost
Waiting time get longer than expected. Consultation took 4 working days - 6 days including weekend and another 4 days for prescription. Also Website lied about price. It says 75 pounds I paid 95.
5 October 2024
Reply from Dermatologist.Co.uk
I apologise - yes we usually respond within 2 or 3 days for standard and 24 hours for the express service - the prescription service is electronic via another provider and is out of our control - but usually occurs simultaneous with the report being sent out - the price thing is something I am concerned about - can you please email us at online@dermatologist.co.uk with your case number (for a refund) and tell us where on the website the price of £75 is incorrectly quoted so we can correct that - please accept my apologies and use us again - regards
Comprehension report
30 September 2024
Reply from Dermatologist.Co.uk
A written report about your condition allows us to include some reference terms and sometimes website information sources - yes we try our best to empower our patients with a lot of information to help understanding - regards
Reply from Dermatologist.Co.uk
Thank you - yes we think we offer a great expert service at a price far below the cost of a standard private medical consultation - please use us again - regards
Quick & effective advice
The easy access online to obtain advice from a consultant dermatologist within 48hrs is worth the low cost. This is the second time I've sought advice from Dr Asworth on two separate matters. It's too early to comment on how effective this course of treatment will be but he certainly helped with the previous problem which prompted this latest request for help.
On both occasions and despite my GP's best efforts Dr Ashworth has been able to provide advice that my GP couldn't, for a relatively small fee. I wouldn't hesitate to use Dr Ashworth again for any skin problems I may experience in the future.
16 September 2024
Reply from Dermatologist.Co.uk
Thank you fro your comments - yes the value is undoubted compared to the high cost of a face to face private consultation - of course, the response to treatment plans is varied depending on very many factors - we provide a professional management plan from a recognised expert in the field of Dermatology - in the UK GPs get very little training in skin conditions and it isn their fault that they are often a bit stuck with skin problems - best regards
Great Service
Excellent, professional service with detailed report including recommendations provided within two days.
11 September 2024
Reply from Dermatologist.Co.uk
Thank you - yes that is the service - a top quality expert management plan without the cost of a face to face private consultation - less than a third of the cost - thank you for using us
Easy to use Service
Easy to use via PC browser, upload photos and describing issues. Fast, clear response within promised timescales. Gave me what I needed to plan future treatment.
21 August 2024
Reply from Dermatologist.Co.uk
Thank you Darren - yes that is the service we offer - it works well - best of luck with the management plan
Online service review
Immediate diagnosis and prescription when the closest consultation I could get was a month away and would have cost substantially more
24 August 2024
Reply from Dermatologist.Co.uk
Thank you - that's precisely what we try to offer - expert Consultant management advice quickly and at a great price compared to the alternative - which is an expert as a private patient and costing a lot more - best of luck
Reply from Dermatologist.Co.uk
You are very welcome - come back to us anytime you are worried - regards
A great service
A great service with an in depth report and fast medical advice. I would recommend to anyone needing dermatological help
19 August 2024
Reply from Dermatologist.Co.uk
Thank you - yes a written in-depth report is something you can keep going back to - it shard to retain information at a verbal face to face consultation - best of luck
Exceeded my expectations
I decided to contact Dr John Ashworth for two main reasons , one being in total despair at my skin as I had come out in a rash , severe breakout and my skin was literally peeling off . The other reason was that I tried for 3 days to get an appointment with my doctor without success and realised it would be near impossible seeing a dermatologist through the NHS. I was getting extremely upset with my situation and paid for a consultation and a little extra to have a reply within 24 hours which was worth it to me . The firm was easy to fill in and I sent several pictures over .
I received my consultation around 10 hours later so it was a very quick service and they stuck to the times .
The whole experience exceeded my expectations, I was explained what he thought the problem was along with a prescription for some creams and antibiotics with clear instructions on what to do with them and when to take them . The Dr explained that it could take a few weeks to see any improvement but his treatment plan has almost fully cleared within less than 2 weeks (I'd say about 80% of my skin has cleared ) I have now got my confidence back and would highly recommend this service .
7 August 2024
Reply from Dermatologist.Co.uk
Many thanks - we are delighted with the good outcome - we are alway here for you if things deteriorate in the future - regards - yes the 24 hour express service is fantastic
Helpful and Reassuring. Thorough! Good price.
I had treatment from Dr Ashworth earlier this year, so I knew I could trust him. For this new skin condition I supplied 2 photos and he gave me a very helpful answer suggesting what the spots on my face were and the best course of action.
As his surgery is only 3 miles from my home, I made an appointment to see him next week. When all being well confirm diagnosis, freeze and remove!
Update: I saw Dr Ashworth on 28th August. He examined the 'spots on my face' and froze them.
Examined my scalp and also my upper half thoroughly! Not all dermatologists do this.
Very thorough examination and treatment, I am very pleased and will carry on seeing Dr Ashworth in future. Very caring🙂
And the cost was much lower than I expected 👍
19 August 2024
Reply from Dermatologist.Co.uk
Yes the freezing treatment (at minus 200 degrees) is effective in many situations - the skin goes red for about 10 days before improving - best regards
Reply from Dermatologist.Co.uk
Thank you Ted - yes the turnaround time is quick - lets hope the management plan is helpful - regards
Absolute waste of money
Absolute waste of money
Expected a consultation
Received a pile of waffle
Would like my money back & another pig flew past!!
17 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.