Dermatologist.Co.uk Reviews 298

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more

Company replied

Rated 5 out of 5 stars

I have seen Mr Ashworth both in clinic and have used this service twice since. I have found him to be extremely knowledgeable in his field of Dermatology and on all occassions has helped me out when I... See more

Company replied

Rated 5 out of 5 stars

I have been a patient of Doctor Ashworth before both as a face to face and on line. His written reply was very helpful and informative. He might not be the cheapest but I feel it’s worth paying that b... See more

Rated 5 out of 5 stars

After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more

Company details

  1. #7 of 7 best companies in Dermatologist
  2. #26 of 28 best companies in Doctor

Written by the company

Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Personalised report with advice that put me at ease

The advice given was as good as I could have hoped. The doctor created a thorough report with a recommendation that felt really personal to my specific issue. I picked up a prescription within an hour of receiving it via email. Thanks so much. Still got to see if it works, but for now it has helped relieve my symptoms.

24 March 2023
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Thank you - I agree speed is one thing (and you can't get much quicker than this service) - outcome is different and as with all medical conditions outcomes are variable and unpredictable - but crack on with the management plan and see how it goes - we are always here for you if you need us again - best regards

Rated 5 out of 5 stars

Irritating itchy skin tags.

After filling in a form and describing my symptoms with a photo attached. The doctor gave me a full description of my condition and the treatment I would need. Quick efficient and professional. Almost like a visit to a doctor who has time to listen and treat with no NHS restrictions.
Thank you Dr Ashworth.

23 March 2023
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Thank you and I agree - we can often give far more detail in a written report - also the information is better understood and retained than at a verbal consultation - best of luck with the management plan

Regards

Rated 5 out of 5 stars

Much needed HELP

The Information advertising the service was clear.
The report was delivered as agreed on time and was fully informative and really helpful.
The options for private prescription was uncomplicated- never having used this before , I worried it would be a convaluted process which it was not.

Thank you for the advice

21 March 2023
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

You are very welcome - thank you for your comments - best of luck with your management plan - regards

Rated 1 out of 5 stars

A waste of £75

A waste of £75. To be told that this dermatologist can't do a small removal of a very old cyst scar. I was informed I need to see a plastic surgeon!!
Be aware of this before you waste your money.

20 March 2023
Rated 5 out of 5 stars

Great service

Like many would be, I was skeptical at first but reading into waiting times elsewhere this seemed like an option to try. I recieved my very detailed report quickly and the creams prescribed have had a great effect. However even beyond that, there was lots of helpful information on how to manage the condition and improve skin health in general.

To anyone on the fence like I was, I can't recommend Dr Ashworth enough.

22 February 2023
Unprompted review
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Brilliant summary of what we try to deliver and thank you - yes a management plan (of course) - but whenever possible a bit more detailed information and provision of research sources to help empower the patient with a better understanding - we are always here for you - regards

Rated 5 out of 5 stars

Quick reply with detailed description…

Quick reply with detailed description of prescribed treatment. I couldn't ask for better health service.
Dr John Ashworth is the best doctor I ever dealt with with spot on diagnose and I wish all NHS services could run with the same efficiency and knowledge as Dermatologist.co.uk

16 March 2023
Unprompted review
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Wow! - thank you for the comments - we try out best and are always here for you needs us again - best regards Dr John ASHWORTH

Rated 5 out of 5 stars

Amazing service.

Amazing service.
Paid for the express service and received my consultation documentation within a few hours.
The report was incredibly thorough and explained the diagnosis and treatment options.
Picked up the prescription items today - first application of cream already applied, less than 24 hours after I submitted the information.
Brilliant service

7 March 2023
Unprompted review
Rated 1 out of 5 stars

Still waiting on it for over 3 days

Still waiting on it for over 3 days, not sure if this trust pilot previous review was genuine. Disappointing so far.

21 February 2023
Unprompted review
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

I am afraid we do not have your name on record so I cannot trace the problem you refer to - however, I can make a general comment. There are no delayed or outstanding records on our system. All our reports are fully uploaded and I am not aware of a delayed set of reports.

You are aware of course that you must login yourself into your own private portal which is password protected for you to access your report? Reports are not emailed out direct to email addresses which might be correct or incorrect – our reports are loaded into your own portal and you have to access these securely yourself – some patients incorrectly sit and await an email report sent out to them and do not login to gain access – please let us know if we can be of any further assistance – Best regards

Rated 5 out of 5 stars

Very prompt response

The consultation was exactly like the website mentioned in terms of timeline. The report was very nicely detailed and the treatment Regime was explained very well. Being a doctor myself, and knowing that my skin condition is chronic , I am grateful that I have the option of consulting an experienced dermatologist online. Totally love the concept.

20 January 2023
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Wow!!!! And coming from a fellow medic too. Many thanks for the nice comments. Heres hoping your condition gives us a satisfactory response . Regards

Rated 1 out of 5 stars

Replied to consultation on site

Replied to consultation on site, no response. Rang and left a message , no response. I couldn’t get my prescription as date of birth recorded as incorrect. Waste of £75 no prescription no response

10 January 2023
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

I am sorry you have had trouble contacting us - we usually respond within 24 hours - when you say you replied to "consultation on site" I am not sure what that means - but the best contact point is direct to our email with your case number - and we will gladly check the prescription details - we use the exact details you insert on your report - without your case number I cannot check where the error has occurred - please also remember you can use your report to get your prescriptions through your GP if you wish - when you say "waste of" - please remember irrespective of the prescription you have still acquired an expert opinion on your condition - best regards

Rated 5 out of 5 stars

I was so impressed with this service…

I was so impressed with this service and the extremely quick turnaround time combined with a very detailed and comprehensive report which was far better that I was expecting - it was so helpful, efficient and cost effective - I would have no hesitation whatsoever in recommending this service.

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Helped when very much needed it.

Contacted Dr Ashworth when my daughter had a flare up of her eczema. He returned my query promptly with a report that guided us. He also prescribed tablets and cream that eased her discomfort. I will definitely be using his services again. Thank you for all your help and advice.

16 December 2022
Rated 5 out of 5 stars

Detailed, thorough, goes above and beyond

Got a quick response and very impressed with the level of detail in the letter that came back. Far more in-depth on the issue, the possible routes to try for a solution and how to actually use the topical products prescribed. The latter is critical and has been missed by the GP and a dermatologist (that cost £180 for a 10 minute video consultation). The prescription before cost £65-70 - different antibiotic I know but even so. Going through this process and ordering online it was £24 for two products. Too early to see the results but that is unique to every individual so not relevant, the customer service and care taken was above and beyond so very impressed.

11 January 2023
Rated 5 out of 5 stars

Excellent Opinion

I had a lesion appear under my left eye. A medic myself I thought i knew what it was. Dr Ashworth confirmed the diagnosis and a treatment plan advised, a challenging lesion to treat and in a sensitive area. I followed the instructions given and after a couple of weeks it is now gone and the skin has gone back to normal. I found the service to be quick and economical compared to face to face consultations. Going to my GP would have taken considerably more time and effort.

20 November 2022
Dermatologist.Co.uk logo

Reply from Dermatologist.Co.uk

Great to have the support of a fellow medic - thanks you for your comments - we are here for you anytime you need us - regards

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