I'm completely blown away with how amazing my recent experience was with Derna. I was so happy to have been able to find a discontinued pair of Satorisan shoes on their website but I was nervous about... See more
Company replied
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See what reviewers are saying
Really fast delivery, kept in touch throughout the order and delivery process which was greatly appreciated. Lovely staff who email to check all is well. They reminded me of the (very expensive) impor... See more
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I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tr... See more
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I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more... See more
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Company details
About DERNA
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia, 4, 37018, Malcesine, Italy
- +39 045 7400 370 / +39 3486914300
- info@derna.it
- derna.it
4.9
Excellent
831 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Company
Bought Moma shoes, reduced price. Arrived fast, correct size - tutti bene.
17 June 2024
Unprompted review
Reply from DERNA
Thank you for your review on Derna.it! We're delighted to hear that your Moma shoes arrived quickly, fit well, and that everything was to your satisfaction, especially at a reduced price. We hope you enjoy wearing them and look forward to serving you again soon.
Best regards,
Giovanni DF customerservice@derna.it
Reply from DERNA
Thank you for your positive feedback on Derna.it! We're thrilled to hear that you enjoyed our collection and were pleased with our quick and efficient service. We strive to maintain this standard and look forward to serving you again soon!
Best regards,
Giovanni DF customerservice@derna.it
Reply from DERNA
Thank you for your feedback on Derna.it! We're glad to hear that you were pleased with the fast delivery and our pricing. We strive to provide great value and service to our customers. Looking forward to serving you again soon!
Best regards,
Giovanni DF customerservice@derna.it
Professionelle Firma
Professionelle Firma. Freundlicher Mail Support. Sehr schnelle Abwicklung / Lieferung.
Professional company. Friendly email support. Very fast processing/delive
27 May 2024
Exceptional customer service
16 May 2024
Just everything is great
Just everything is great! The shoes, the service and the delivery time.
22 April 2024
Excellent quality of the ordered…
Excellent quality of the ordered goods! It was a pleasure doing business with Derna. I am sure that I will order again and will advise it to my friends and aquitance.
5 April 2024
Reply from DERNA
Thank you so much for your wonderful feedback! We are thrilled to hear that you were pleased with the quality of your order and enjoyed your experience with Derna.it. Looking forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Beautiful high quality shoes delivered…
Beautiful high quality shoes delivered in just 4 days from Verona to Australia on DHL.
25 March 2024
Reply from DERNA
Thank you for your wonderful feedback on Derna.it! We're delighted to hear that your high-quality shoes arrived from Verona to Australia in just four days via DHL. We look forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Shoes were delivered within 24 hours.
Shoes were delivered within 24 hours.
Italy to Ireland.
Fantastic shopping experience
12 March 2024
Reply from DERNA
Thank you for sharing your fantastic shopping experience on Derna.it! We're thrilled to hear that your shoes were delivered from Italy to Ireland within just 24 hours. We strive to provide fast and efficient service, and we're glad we could exceed your expectations. Looking forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Reply from DERNA
Thank you for your feedback on Derna.it! We're thrilled to hear that your shoes arrived faster than expected. We look forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Delivery faster than expected
Delivery faster than expected. Quality products. I am satisfied with everything.
1 March 2024
Very nice sneakers at a good price
Very nice sneakers at a good price. Fast delivery. Very kind service
21 February 2024
Reply from DERNA
Thank you for your wonderful feedback on Derna.it! We're happy to hear that you're pleased with the sneakers and found them to be a great value. We strive to ensure fast delivery and kind service, so it's fantastic to know we've met your expectations. We look forward to serving you again in the future!
Best regards,
Giovanni DF
customerservice@derna.it
Derna/MOMA shoes
Fast shopping, good communication. Good item as described. Pleasure to deal with the seller
26 February 2024
Reply from DERNA
Thank you for your positive review regarding your experience with Derna.it and MOMA shoes! We're thrilled to hear that you found the shopping process fast, our communication effective, and the product as described. It's always our goal to ensure a pleasurable experience for our customers, and we're glad we could achieve that with you!
Best regards,
Giovanni DF
customerservice@derna.it
They are efficient and fast
20 February 2024
Reply from DERNA
Thank you for your wonderful review on Derna.it! We're so glad to hear that you're pleased with the product and impressed by the speed of our delivery. We strive to maintain this level of service and are thrilled it met your expectations. Looking forward to serving you again soon!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
My address is a little peculiar and the…
My address is a little peculiar and the DERNA employee was concerned that I had written the address correctly (she sent me an e-mail). It was a very pleasant customer experience. But as for the shoes I ordered, they are very beautiful and fit well. Thank you!
8 February 2024
Reply from DERNA
Thank you so much for your five-star review on Derna.it! We're delighted to hear about your pleasant customer experience and are glad that our team's attention to detail helped ensure the accuracy of your delivery. It’s wonderful to know that the shoes you ordered are not only beautiful but also fit well. We appreciate your kind words and look forward to serving you again!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Fast delivery and good customer service
12 February 2024
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