I'm completely blown away with how amazing my recent experience was with Derna. I was so happy to have been able to find a discontinued pair of Satorisan shoes on their website but I was nervous about... See more
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See what reviewers are saying
Really fast delivery, kept in touch throughout the order and delivery process which was greatly appreciated. Lovely staff who email to check all is well. They reminded me of the (very expensive) impor... See more
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I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tr... See more
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I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more... See more
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Company details
About DERNA
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia, 4, 37018, Malcesine, Italy
- +39 045 7400 370 / +39 3486914300
- info@derna.it
- derna.it
4.9
Excellent
831 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service.
12 February 2024
Everything its ok
Everything its ok. Delivery in Lithuania in 5 days. The loafers its very beautiful and confortable.
I think I will buy next time here.
5 February 2024
Reply from DERNA
Dear Aiste, thank you for your positive feedback on Derna.it! We're thrilled to hear that your loafers arrived in Lithuania in just 5 days and that you find them beautiful and comfortable. We appreciate your consideration for future purchases with us and look forward to welcoming you back. Thank you for choosing us and see you next time!
Best regards,
Giovanni DF
customerservice@derna.it
Derna.it
Fast shipping…
The parcel was shipped out immediately and arrived fast and well packaged. I would definitely buy from the seller again.
29 January 2024
Reply from DERNA
Thank you for sharing your super experience with Derna.it! We're thrilled to hear that you were satisfied. Providing a seamless and positive experience is what we strive for. We look forward to serving you again in the future with the same level of excellence.
Best regards,
Giovanni DF
customerservice@derna.it
Qualita e professionalita
9 January 2024
Reply from DERNA
Cara Martina,
Grazie per la tua recensione positiva su Derna.it! Siamo lieti di sapere che la qualità delle scarpe e la professionalità del servizio abbiano soddisfatto le tue aspettative. Sperando di poterti assistere presto, ti auguriamo un buon fine settimana!
Cordiali saluti,
Giovanni DF
customerservice@derna.it
The product is excellent
The product is excellent. Very satisfied. The delivery has been quick. Payment on the site has been easy. Well done!
8 January 2024
Reply from DERNA
Dear Ilaria,
Thank you for sharing your positive feedback on Derna.it! We're happy to have you as a valued customer and look forward to serving you in the future.
Warm greetings from the entire Derna.it team!
Best regards,
Giovanni DF
customerservice@derna.it
Reply from DERNA
Dear Marcus,
Your satisfaction is our top priority, and receiving such positive feedback is truly rewarding! Thank you for sharing your thoughts and for choosing us again. We're happy to have you as a valued customer and look forward to serving you in the future.
Warm greetings from the entire Derna.it team!
Best regards,
Giovanni DF
customerservice@derna.it
It is not comfortable
It's nice but not comfortable and it also non quality. Thank you
14 December 2023
Reply from DERNA
Dear Edanur,
Thank you for sharing your feedback with us. We are sorry to learn that your experience with the product purchased from our online store was not entirely satisfactory.
As a multi-brand online store, we offer a variety of products from different manufacturers, each with their own standards of quality and price ranges. Your feedback is extremely important to us, and we will ensure it is forwarded to the manufacturer of the product to consider possible improvements.
We would like to offer our assistance. We invite you to contact our customer service directly at customerservice@derna.it or by phone, to discuss how we can help improve your experience with us.
We are committed to meeting the needs of our customers and appreciate your contribution in improving our service.
Kind regards,
Giovanni DF
customerservice@derna.it
Website is complicated when buying a…
Website is complicated when buying a gift: repeatedly flags the recipient's address (shipping) as 'invoice address'.
No facility to flag as a gift / option to wrap or send a note.
18 December 2023
Reply from DERNA
Dear Linda,
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience you experienced. We understand how important it is for our platform to be user-friendly and efficient, especially for gift purchases.
We appreciate you bringing the issues to our attention. We want you to know that we are actively working on implementing a gift option feature, as a direct result of your feedback. This enhancement is part of our ongoing commitment to improving our customer experience.
Additionally, we are currently upgrading our website's front end, and we suspect this might have contributed to the difficulties you faced. Our team is working to resolve these issues to ensure a smoother process for all our customers.
We value your input as it helps us to improve and meet the needs of our customers more effectively. Please feel free to reach out to us at customerservice@derna.it or by phone for any further assistance or feedback.
Thank you again for your patience and understanding. We are looking forward to offering you and all our customers a more streamlined and enjoyable shopping experience.
Kind regards,
Giovanni DF
customerservice@derna.it
Great srevice
Very responsive and helpful. Amazing service and I’d highly recommend them!
20 November 2023
Reply from DERNA
Thank you for your wonderful review on Derna.it!
We're happy to hear that you found our service responsive and helpful. Your recommendation means a lot to us. We look forward to serving you again!
Warm regards
Giovanni DF
customerservice@derna.it
Great customer service!
Communication & customer service is outstanding, & shipping to the United States is really quick! ! I would definitely order from them again.
18 November 2023
Reply from DERNA
Dear Melissa, thank you for your fantastic feedback! We're extremely pleased to hear that you're satisfied with our communication and customer service, as well as the quick shipping to the United States. Your willingness to order from us again is a great honor!
Best regards
Giovanni DF
customerservice@derna.it
Reply from DERNA
Dear customer, thank you for your positive feedback on Derna.it! We are glad to hear that the delivery was fast and that you are happy with the bag.
Best regards,
Giovanni customerservice@derna.it
Reply from DERNA
Thank you for your positive feedback on Derna.it!
Best regards,
Giovanni customerservice@derna.it
I was very glad to receive quickly my…
I was very glad to receive quickly my order and in a good state. But I had to pay custom taxes 39 CHF more than the shipping cost. So I put only 4 stars, otherwise I would put 5.
5 October 2023
Reply from DERNA
Dear Customer, thank you for taking the time to review your experience with us.
We're pleased to hear that you received your order quickly and in good condition. We understand the frustration regarding the customs taxes. We always strive to provide clarity on our website, and under every price, we have indicated "Tax included (only EU)" to highlight that the displayed prices include taxes only for EU countries. Unfortunately, customs duties and taxes for non-EU countries, like Switzerland, can vary and are beyond our control.
We appreciate your feedback and will look into ways to make this even clearer for our international customers in the future. We hope to serve you again and ensure a five-star experience next time.
Best regards,
Giovanni DF customerservice@derna.it
Reply from DERNA
Dear Nora, thank you for your positive feedback on Derna.it! We are glad to hear that the delivery was fast and that you love the shoes!
Best regards,
Giovanni customerservice@derna.it
Excellent and prompt service.
Excellent and prompt service.. Whether we call them or whatsapp they respond back immediately..
Par excellence
2 October 2023
Superb service and product range
Superb service and product range! Beautiful packaging. Delighted with my first purchase and will be a repeat customer. Grazie from Ireland.
27 September 2023
Reply from DERNA
Dear Victoria, thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed our service, product range, and the packaging. It's always a pleasure to serve our international customers, and it's especially heartwarming to receive such positive feedback. We look forward to serving you again in the future. Grazie and warm regards from Derna.it to Ireland!
Best wishes,
Giovanni DF customerservice@derna.it
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