I'm completely blown away with how amazing my recent experience was with Derna. I was so happy to have been able to find a discontinued pair of Satorisan shoes on their website but I was nervous about... See more
Company replied
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Really fast delivery, kept in touch throughout the order and delivery process which was greatly appreciated. Lovely staff who email to check all is well. They reminded me of the (very expensive) impor... See more
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I was looking for men boots and found this online store with many beautiful products at great prices. I read the other reviews and they were positive. I ordered a pair, had a question regarding the tr... See more
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I have been regularly shopping with Derna for four years regularly and I have had no reason to return anything. The quality of products is always high, shipping is really fast and the service is more... See more
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Company details
About DERNA
Written by the company
Fondato nel 1987 Derna é un gruppo di boutique che propone capi e accessori moda unici e di alta qualitá.
Da oltre 30 anni, Derna coniuga ricerca e tradizione selezionando i migliori designer e artigiani del panorama italiano e internazionale che valorizzano il gusto, i materiali e l'unicitá dei loro prodotti.
La visione di uno stile Made in Italy etico e contemporaneo, da vivere online e nei nostri punti vendita.
Pagamento
Spedizioni
Resi
Note legali
Scopri le nostre ultime novità
Contact info
Vicolo Parrocchia, 4, 37018, Malcesine, Italy
- +39 045 7400 370 / +39 3486914300
- info@derna.it
- derna.it
4.9
Excellent
831 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cortesia, professionalità e stile
Cortesia, efficienza e professionalità, il TOP.
Complimenti !
21 September 2023
Product of very good quality and…
Product of very good quality and equally good delivery service. Thank you. Will certainly use you again
27 August 2023
Ecellent dealer
Ecellent communication, very fast delivery, ecellent quality of phantatic shoes!
21 August 2023
Have found Michela to be very resourceful &…
Have found Michela to be very helpful & efficient
24 August 2023
Excellent experience and good quality
9 August 2023
Derma was good
Derma was good. But you need a better delivery service. GLS was horrible. They do not represent your company well.
10 August 2023
Reply from DERNA
Dear Terry, thank you for sharing your feedback with us. We're glad to hear that you were satisfied with us and the products we offer. However, we sincerely apologize for the inconvenience you experienced with the GLS delivery service.
We take all feedback seriously and continuously strive to provide the best possible experience for our customers. Please know that we will address this concern with our delivery partners to ensure a more seamless experience in the future.
We appreciate your understanding and hope to have the opportunity to serve you again.
Best regards,
Giovanni D.F.
customerservice@derna.it
Purchased online from UK
Purchased online from UK. Excellent product and super fast delivery.
30 July 2023
Beautiful bag in a perfect box !
I’ve got my new bag and it is 100% as on pictures !
I am so thankful for the good packaging and the surch for my order.
The transport firm forgot to let a note as they delivered it on another place . But a kind woman helped a lot and I got my beautiful bag !
Thanks a lot !!
Good service 👌🏻
31 July 2023
Unprompted review
Reply from DERNA
Dear Sigrid, thank you for taking the time to leave us a review! We're thrilled to hear that you loved the bag and found it to be exactly as shown in the pictures. We pride ourselves on our packaging and ensuring orders are properly taken care of. We apologize for the confusion caused by the delivery process, but we're glad to hear that our team was able to assist you promptly and ensure you received your bag.
We'll take note of the delivery issue to ensure smoother processes in the future. Your feedback is invaluable to us.
Looking forward to serving you again. Best wishes!
Warm regards,
Giovanni D.F.
customerservice@derna.it
Superbes bottines
20 July 2023
Very fast delivery
Very fast delivery, and such a nice pair of blue suede sling sandals I couldn't have found back home! But I had to get sling patches to fix on to the slings so that my feet would not slip out when walking.
13 July 2023
Very good!!!
29 May 2023
Reply from DERNA
Thank you for sharing your wonderful experience and highlighting our super fast delivery! We're thrilled to hear you were satisfied with our service. Looking forward to serving you again in the future!
Best regards,
Giovanni DF
customerservice@derna.it
Web purchase was easy to handle
Web purchase was easy to handle, order was quickly processed and delivered.
22 May 2023
Great service and fast delivery.
27 April 2023
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