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DesenioReviews 

2,929
•
TrustScore 3.5 out of 5

3.7

Decoration and Interior Design Store
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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of prints and canvases available, finding the website easy to navigate for choosing and ordering products. People often praise the quality of the prints and frames, noting that items arrive well-packaged and in good condition. The delivery service is frequently mentioned positively, with many experiencing quick and safe arrivals, and some even receiving new customer deals or return offers. However, some people were dissatisfied with the delivery process, citing high prices, long waiting times, and issues with tracking or lost parcels. There are also concerns about product quality, with some reporting creased or damaged prints due to flimsy packaging, or colors appearing duller than on the website. A few other people also felt that the website had limitations, such as address recognition problems or a lack of separate frames for canvases, leading to a less seamless experience for some.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment over issues like poor... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the high quality of prints,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Website

Clients share ambiguous opinions on the website, with some praising its ease of use, great selection of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers expressing dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more

Rated 3 out of 5 stars

Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more

Company replied

Rated 5 out of 5 stars

Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more

Company replied

Rated 5 out of 5 stars

The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more

Company details

  1. Decoration and Interior Design Store
  2. Artist
  3. Picture framing shop
  4. Poster Shop

Written by the company

Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(2,929)

147 reviews in the last 12 months

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Rated 2 out of 5 stars

there's no option to write a note for…

there's no option to write a note for the digital card ie you should be able to write a note to the recipient of the gift card and a confirmation to your personal email as well for when they’ve opened it or for the confirmation to come through to your own personal email - not a great user experience

7 August 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi Sally,

Thank you for taking the time to share your feedback.

We’re sorry to hear your experience didn’t meet your expectations. We’d love to better understand what you mean about adding a note for the digital card so we can look into it for you.

Could you please get in touch with our customer service team at help@desenio.se? We’ll be happy to assist you directly.

Thank you once again for your support, and we hope you have a wonderful day!

Kind regards,

DESENIO

Rated 5 out of 5 stars

Beautiful art and prints

Beautiful art and prints! Great selection some more pricey than others but absolutely love the selections …. My home is more beautiful for it and I tend to mix my prints with own art like Doug Hyde paintings etc… super and wonderful. Really creates a sense of home and beauty.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to order to my actual home

Impossible to order to my actual home.
It required, required! A street number. I live in a block of flats, it doesn't have a street number as per the council, ordance survey & OS maps. Had to order it to my parents house instead. Had a gift card to use otherwise I won't be purchasing from here again.

14 July 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi,

we're sorry you had problems ordering from us. We’re aware of the issue some UK customers are facing. Unfortunately, our order system is set up with a form that requires street numbers, which are standard in most countries.

We always try to support our UK customers as much as possible. Please don’t hesitate to reach out to our customer service team whenever you encounter a problem — they’ll be happy to assist you.

Desenio

Rated 5 out of 5 stars

I love this website

I love this website! I get all my prints from there for my house! Being a new build I love to jaz it up with colour! Every week I purchase a new photo!

15 June 2025
Unprompted review
Rated 3 out of 5 stars

I had issues using the website.

Lovely prints. However, I find this website most frustrating as I cannot checkout, it insists on a street and number, as I live on a farm it doesn't allow for my correct address. Still had problems despite being in touch with customer services.

15 June 2025
Unprompted review
Desenio logo

Reply from Desenio

Hi C. G. Graham,
Thank you for your feedback and kind words about our prints. We're truly sorry for the inconvenience you've experienced at checkout. Please rest assured that we're actively working to improve this issue to better support all address types, including rural ones.
Warm regards,
DESENIO

Rated 1 out of 5 stars

Would not let me continue with order…

Would not let me continue with order until I had put a street number in the address. I don’t have a number, just a house name. Eventually I ended up putting a relatives address to carry on. Very lucky I didn’t just give up!!!!

5 June 2025
Unprompted review
Desenio logo

Reply from Desenio

Dear Gaynor,
Thank you for bringing this to our attention, and we're truly sorry for the inconvenience you experienced while placing your order.
We completely understand that not all addresses include a street number, and we're currently working on improving this issue within our system to make the checkout process more flexible and user-friendly.
We really appreciate your persistence and are very glad you didn’t give up, your feedback is incredibly valuable and helps us improve.
If there's anything else we can assist you with, please don’t hesitate to get in touch.
Have a nice day!
DESENIO

Rated 5 out of 5 stars

Have used a number of times and I’m…

Have used a number of times and I’m back again for more fab prints. So many options to choose from so if you’ve not visited the website before , make a coffee and switch off to all things distracting and enjoy ☺️

3 June 2025
Unprompted review

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