The website is easy to get around, choose prints and order. It also has a great selection of prints. However, I find the delivery price very expensive for 1 print. I would have purchased 2 prints if I... See more
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Review summary
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Used to buy all my prints from Desenio however I'm not able to do so now as when I type my address in it isn't recognised so I'm not able to get items posted to me. As other reviews have said, th... See more
Company replied
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... See more
Company replied
The great choice of prints very quirky and different love love this site , if you want to showcase your walls with different individual designs then this is the go to site . Also very reasonably price... See more
Company details
Written by the company
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Contact info
3.7
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 48 hours
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Fraudsters, Do not use this company!Company emailed me with the collection…
Company emailed me with the collection date but went to junk. I failed to collect the picture on time so the post office sent the picture back to the company. When I contacted the company they said because I failed to collect the picture, they had the right to keep my money and not send me the picture. Do not use this company. They are fraudsters!
27 May 2025
Unprompted review
Reply from Desenio
Hi Karen,
Thank you for your review. We’re sorry to hear about your experience. Please note that you were informed about the parcel collection via email, and our policy regarding uncollected orders is clearly stated on our website. Unfortunately, as the parcel was not picked up in time and returned to us, we applied the standard fee outlined in our terms and conditions. If you have further questions, feel free to contact our customer service.
DESENIO
Very easy to order
Very easy to order, these are for my niece, would have been nice if we could have the option to send as a gift with a card
25 May 2025
Unprompted review
Poor quality and terrible returns policy
Do not order from this company. The quality of the paper is appalling and creases as you would expect for flimsy paper. They do not use good quality card like other companies.
Their returns policy means you’re out of pocket if you do want to return. A fee of £9.90 plus return costs to Sweden.
Avoid.
18 May 2025
Unprompted review
Reply from Desenio
Good morning,
Thank you for your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
At Desenio, we take great pride in the quality of our products. As stated on our website, our posters are printed on high-quality, uncoated, age-resistant matte paper (200 g/m²), designed to offer a premium finish that resists glare and ensures long-lasting colour. We’re sorry to hear that this wasn’t reflected in your order, and we would very much like to look into this further for you.
Regarding our returns policy, we understand that return fees can be frustrating. We aim to be as transparent as possible about our terms, and the return fee helps us cover the costs associated with international shipping and processing. However, we are always here to help and find a solution that works for our customers.
If you’d be willing to provide your order number and a few details or photos of the items you received, we’d be happy to assist you further and see what we can do to make this right.
Thank you again for your feedback—it helps us improve.
Kind regards,
DESENIO
Lost my money
Ordered a print on the 5th of May and have not received it yet. Contacted costumer service many times and I haven’t heard back from them. Basically just lost my money, no print, no refund. Very disappointed!
4 May 2025
Unprompted review
Reply from Desenio
Hi,
Thank you for contacting us.
We’re very sorry to hear about your experience.
Please reach out to us again, and make sure to check your spam or junk folder in case our response ended up there.
We’ll gladly assist you and do our best to resolve the issue as quickly as possible.
If you have any other questions, reach out. Have a nice day.
Desenio
Bit tricky filling in the details
Bit tricky filling in the details , it did not want to accept my post code or city address.
14 May 2025
Unprompted review
Beautiful website with excellent choice
13 May 2025
Unprompted review
Lovely prints very pleased with them…
Lovely prints very pleased with them all , delivery was ok , on opening one of the frames was damaged , the box was slightly damaged. Contacted Desinio and they arranged a replacement straightaway, so very pleased with that. I would just say that the packing should be better inside the box it was quite basic really.
7 April 2025
Payment didn’t work properly
Payment didn’t work properly, kept redirecting me. Now I’m worried I ordered twice, or three times even :(
12 May 2025
Unprompted review
Reply from Desenio
Hi Nickey,
Thanks so much for getting in touch with us!
I'm really sorry to hear that you ran into some trouble during the payment process — that’s definitely not the kind of experience we want for our wonderful customers. Don't worry at all; we’d be more than happy to look into this for you and ensure there are no duplicate orders.
We weren’t able to find your order with the details you’ve provided, so to help you out better, could you please reach out to our customer service team directly?
We truly appreciate your patience and understanding. If you have any questions while you wait, just let us know — we’re here to assist you!
DESENIO
Fraudsters - they make money through REFUNDS
DESENIO.CO.UK and / POSTER STORE.CO.UK are same company and are absolute fraudsters.
Recently made purchase of 1 item, paid £18.00 – poster was flimsy , not even 200gsm quality, shading not at all as on their website. When I returned the item DESENIO / POSTER STORE decided to charge £9.99 – so I ended up with the refund of £9.00 , while spent £18.99.
My complaint was ignored, customer service were unprofessional and bullyish… This company is FRAUD, they clearly MAKE MONEY THROUGH REFUNDS. Poster was terrible quality, cheap and flimsy.
WARNING – do not purchase from them – you will be robbed of your money.
I will report them to Trading Standards UK – they should not be allowed to trade in UK.
Disgusted by their behaviour, cheating practices and intimidating customer service team.
9 May 2025
Unprompted review
Reply from Desenio
Dear Sara,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience — this is certainly not the level of service or quality we strive to provide, and we deeply regret that we let you down.
Please accept our sincerest apologies for the frustration and inconvenience you've encountered. We fully understand how upsetting it must have been to receive a product that did not meet your expectations and to feel dissatisfied with the return process.
We would like to assure you that we take your concerns seriously. Our goal is always to offer products and services that bring joy and satisfaction to our customers, not frustration. We are constantly working to improve, and feedback like yours plays an essential role in that process.
If you haven’t already been in contact with our customer service team recently, we would be grateful for the opportunity to look into this matter again and do our best to find a fair resolution. Please don’t hesitate to reach out to us at info@posterstore.co.uk.
Once again, we truly regret that your experience was so disappointing, and we appreciate you bringing this to our attention.
Best regards,
POSTER STORE
Links to Klarna did not work at all at…
Links to Klarna did not work at all at checkout. Very frustrating
9 May 2025
Unprompted review
Reply from Desenio
Dear Nikki,
We’re sorry to hear that you’re having issues with the Klarna link.
If the problem persists, please contact our customer service team directly — ideally with a screenshot of the Klarna issue — and we’ll do our best to help resolve it for you.
Wishing you a lovely weekend!
DESENIO
Reply from Desenio
Hi Marion,
Thank you for your feedback! We’d like to clarify that we do accept PayPal as a payment method on our site.
We're sorry for any confusion during the checkout process, and we recommend double-checking your payment options at checkout or ensuring your PayPal account is set up correctly.
If you continue to experience any issues, please don’t hesitate to reach out to our customer service team—we’re here to help!
Best regards,
Desenio
Good Choice and fast Delivery
There was a really good choice of prints in the size I was looking for so it was easy to choose something. The print arrived quickly and was well packaged. Looked like it did on the website so it's now framed and on my wall.
5 April 2025
Great choice of prints at great prices.
Great choice of prints at great prices.
However, on placing the order, the process insists that you need a house number - we have a house name but no house number.
7 May 2025
Unprompted review
Lovely quality lots of choice
6 May 2025
Unprompted review
Very good quality print and frame
Very good quality print and frame. It looks gorgeous on my wall. Thank you! Highly recommended :)
9 April 2025
Always high quality and very…
Always high quality and very professional. It would be nice to be able to choose a courier as Evri aren't very reliable in our area but they seem to be improving!
4 April 2025
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