Desicart Reviews 

1,969
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

The frozen products are delivered defrosted. including fish. Ordered for restaurant use. Too much defrosted on delivery; money and time wasted.

Rated 5 out of 5 stars

Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... See more

Company replied

Rated 5 out of 5 stars

Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... See more

Company replied

Rated 5 out of 5 stars

Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... See more

Company replied

Company details

  1. Asian Grocery Shop

Information provided by various external sources

Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.


Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(1,969)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I received products in good order

I received products in good order. It was an effective service. I got refunded for an unavailable order. Would recommend desicart for placing orders.

17 February 2023
Unprompted review
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Reply from Desicart

Thanks so much for sharing your experience with us. We hope to see you again soon

Rated 5 out of 5 stars

Excellent service

Excellent service , recurved order on time every item was well packed.

13 April 2023
Unprompted review
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Reply from Desicart

Dear Ritika
Thank you so much for this review we're glad that you enjoyed our service

Rated 5 out of 5 stars

Great service and quality

Loads of variety, good quality fresh produce and dry goods. All arrived promptly and in great condition.

14 April 2023
Unprompted review
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Reply from Desicart

Thank you so much for sharing your experience with us. We hope to see you again soon

Rated 1 out of 5 stars

Wrong order and very little assistance…

Wrong order and very little assistance with my query

15 April 2023
Unprompted review
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Reply from Desicart

We would like to apologize for your recent experience. We are unable to catch up your order details, please contact our customer support and we would like the opportunity to resolve this issue.

Rated 5 out of 5 stars

There was a great choice of spices

There was a great choice of spices. Initially I had problems finding a few of the ones I needed, but the "helper" came to my aid with the required links. When It was discovered that one product was unavailable, I received a phone call and offered the choice of an appropriate replacement. It was easy to secure a suitable delivery date, and I was kept regularly informed of delivery time. The package arrived on time with every item present and intact. My thanks and best regards to all who handled my order.

6 April 2023
Unprompted review
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Reply from Desicart

Dear Richard,
Thank you so much for this review we're glad that you enjoyed our service.

Rated 5 out of 5 stars

I had ordered few products from…

I had ordered few products from Desicart.Had received ontime and the price is good.Also the packaging is nice too.Overall good experience.looking forward to buy again.Higly recommended.

4 April 2023
Unprompted review
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Reply from Desicart

Dear Nandini,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Happy customer

I have been ordering from Desicart since the last couple of months and I am really happy with their service. They have a wide range of products to offer at reasonable prices. I must say they give special importance to packaging especially the perishable/frozen ones.

5 April 2023
Unprompted review
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Reply from Desicart

Dear Mano oravakandy,
Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it!

Rated 5 out of 5 stars

Excellent Service

Excellent Service. My order had frozen items and it was preserved very well. Will recommend ti everyone.

31 March 2023
Unprompted review
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Reply from Desicart

Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it!

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and package was delivered in time and package wasn't damaged too. Recommended to anyone who wants to order from desicart

28 March 2023
Unprompted review
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Reply from Desicart

Thank you so much for this review we're glad that you enjoyed our service We hope to see you again soon.

Rated 5 out of 5 stars

Great online trader highly recommended

Prompt service followed by courteous email to see every thing was fine. This is the second I have ordered from Desicart and impressed with their service.

26 March 2023
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Reply from Desicart

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, professional and well mannered. Assisted with enquiries with efficient time. Will be recommending their service in the future for family and friends

29 March 2023
Unprompted review
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Reply from Desicart

Dear Tee
Thanks so much for sharing your experience with us. We hope to see you again soon.

Rated 5 out of 5 stars

I chat with a staff to ask if banana…

I chat with a staff to ask if banana stem from their website was fresh and the staff replied that it was. And the staff said nearest delivery date will be 29th March . When I mentioned that I needed to get it on 29th in order to make Myanmar dish Monhinga for my Birthday , the staff said he would try to organise the delivery staff to deliver it on 28th March . That went beyond my expectations and I really appreciated much . And I added Gongura leaves ( roselle leaves ) to my order and all came on 28th fresh . It really made my day special. Now I know where to order my banana stem and my roselle leaves. Thank you so so much indeed.

26 March 2023
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Reply from Desicart

Dear mumu.soe
Thank you so much for this review we're glad that you enjoyed our service

Rated 5 out of 5 stars

Fast reliable service,fresh goods are…

Fast reliable service,fresh goods are always carefully packaged.

22 March 2023
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Reply from Desicart

Dear Rupinder
Thank you for taking the time to provide us rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Prompt accurate and well packaged

Prompt accurate and well packaged. Everything came intact and good quality

22 March 2023
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Reply from Desicart

Dear Ritesh
Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it!

Rated 4 out of 5 stars

Delivery was quick

Delivery was quick. Nicely packed. Reasonable pricing.

5 March 2023
Unprompted review
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Reply from Desicart

We are so grateful for your review. Thanks for sharing your rating with us

Rated 5 out of 5 stars

Quality stuff

I have now ordered stuff for a couple of times and not once I was disappointed.The veggies are always fresh and the communicatio n is prompt.
Overall happy with the service.Highly recommended.

23 March 2023
Unprompted review
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Reply from Desicart

Great to know that, will retain the same service further, thanks for your time for the review We hope to see you again soon.

Rated 5 out of 5 stars

Excellent

Good variety of products and helpful staff

23 March 2023
Unprompted review
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Reply from Desicart


Thank you so much for this review we're glad that you enjoyed our service

Rated 5 out of 5 stars

Extremely supportive and helpful…

Extremely supportive and helpful customer service team and timely and high quality deliveries

23 March 2023
Unprompted review
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Reply from Desicart

Dear rishi
Thank you so much for this review we're glad that you enjoyed our service

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