designerglasses.co.uk Reviews 

311
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again

Rated 1 out of 5 stars

Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE

Rated 1 out of 5 stars

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Company details

  1. Glasses store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.4

Average

TrustScore 3.5 out of 5

311 reviews

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3.4

All reviews

(311)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

Last year (when holidays were allowed) I tried on a pair of Tiffany frames at duty free and my clever husband took a picture of me with them. I really wanted that frame back then. I went and got a eye test from a local optician and got a copy of my numbers. I then thought let me have a look online.
I came across designerglasses.co.uk and I sent a email attaching the picture of the Tiffany frames to try and find out which ones they are.
Straight away they emailed back and located the exact frame! The price was too good to be true but looking at trust pilot reviews I bit the bullet and went for it.

The whole pair cost me £181 and were dispatched the very same day as they had it in stock! Nicky called me to go through the technical bits along with a good 40 minute chat about her son and how we both miss traveling because of Covid!!

The glasses were nicely packed and lenses are definitely a good quality compared to the other pair I bought for twice as much money 2 years ago from shop. Can not fault these glasses and everything looks HD lol!

I don't normally write reviews but I feel as though its my duty to share this. In these current times, going online is the new norm and this website and customer service has really made me much more confident to buy online again.

If you are struggling with finding good quality glasses and for a good price, try this company out!

Lucy xxx

22 November 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Lucy

Thanks for a great review and your appraisal of Nicky. She is a great asset to our company.

Regards
Luke (Director)

Rated 5 out of 5 stars

I’ve just received my beautiful Tom…

I’ve just received my beautiful Tom ford glasses, I ordered on Tuesday (10/11/2020) and delivered today, quicker that I expected as they had to order the glasses from the supplier. Excellent service (a happy customer here)

18 November 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Suhardi

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great buying experience.

The website was easy to navigate, but my computer made it somewhat problematic. However, one phone call and Nicky from Customer Service was able to come to my rescue. Thank you. Once ordered, my glasses arrived without delay and communication from Designerglasses was excellent. My glasses are perfect, and I wouldn't hesitate to recommend Designerglasses.

24 September 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear David,

Thanks for a great review and your appraisal of Nicky. She is a great asset to our company.

Regards
Luke (Director)

Rated 5 out of 5 stars

Fantastic service great communication…

Fantastic service great communication and would not hesitate to recommend them and use them again

18 September 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Joan

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

The glasses were gorgeous

The glasses were gorgeous. They arrived just in time for my holiday (within the dispatch dates they guided to, I just purchased last minute!). Communication was excellent. Highly recommend.

27 August 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Rebecca

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

worth the wait!

Was a bit sceptical about ordering from a site I’m not familiar with , but read all the reviews and went with it.
Was informed that there was a delay with my chosen glasses, I was offered alternative colours that were in stock but I decided to wait..... so glad I did, very happy customer, and will recommend to my friends and family! Thank you!

9 August 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Lulu

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

good stuff

Arrived in 1 week. Nice and simple. Very happy and definitely recommend.

8 August 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Alex

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish! Having ordered a pair of Oakley prescription lens glasses they arrived within a week. I made a mistake with my prescription and the service from Nicky was fantastic, thank you so much Nicky!

23 July 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service with amazing…

Fantastic service with amazing communication
Glasses were 1st class
Will be buying again

23 July 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent glassea

Dear Neela

Excellent service thank you. I am delighted with the glasses and hope to order a second pair soon.
Thank you

18 July 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Rita

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service from Nikki who did everything she could to ensure that my glasses would arrive before my holiday.
She went above and beyond and it was very much appreciated.
I only wish more companies had employees like this, she is a credit to the company.
Keep up the good work.

15 July 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Tessa

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 2 out of 5 stars

Website is slow and unhelpful

Website is slow and not really that helpful. Struggled to find frames that were the right size - and wasn't sure when I think I'd mastered it. Who would purchase something costing uppwards of £300 without ABSOLUTE confidence. And this website did not give me this!!!

3 July 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Tom,
All feedback is appreciated. Speed of the site has not been an issue mentioned to us previously, unless you mean speed for ease of use. There are filters for both eye size and bridge size as well as the the sizes being stated on every product, i can only apologise if they were not obvious.
We are currently in the process of large scale change to the website which will help navigation from search to checkout. Hopefully you might visit us in a couple of months when this is complete and leave us a better review on your experience with our website.
All the best
Luke
designerglasses.co.uk

Rated 5 out of 5 stars

Brilliant and friendly service

Brilliant and friendly service. Kept me informed about the status of delivery which arrived pretty quickly. I love my Burberry sun glasses with prescription. The prices are very competitive and I will recommend to family and friends.
Thanks for everything.

23 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Annette

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

First class customer service...

Absolutely first class customer service, thank you so much, I am delighted with my Tiffany prescription sun glasses, and will def recommend you to family and friends.

22 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Hi Stephanie,
It was a pleasure helping you through your order process for your varifocals. Ordering tinted lens varifocals with a flash mirror coating is not always obvious to the lay person, thats why we are here to help by phone also.
Thank you for your kind review.

Rated 5 out of 5 stars

Even during the Covid-19 these guys rock…

Even during the Covid-19 these guys were not only solid in terms of the catalogue of frames, but also extremely helpful.

I had a question about the status of my order... within 24 hours i got a response. Small things like that make a big difference.

I was using a rival company for my glasses fix but not anymore. This is my go to store for glasses.

Thanks

15 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Good service and quick delivery

Good service and quick delivery. I have contacted them and was able to get my answers very quick. With the discount offered on their web page the prices are very competitive and my order of sunglasses arrived very quick.

6 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent from the start .

Excellent from the start ! Huge range for all types. Ordering and payment is really quick and straightforward. Took 10 working days to arrive but this was communicated from the start. Email to say they had been dispatched and turned up next day. Absolutely brilliant .

2 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Chris

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great company to deal with.

This is the first time I have used Designer Glasses and they have proved to be an excellent company to deal with. I bought 2 frames from them, and when they arrived I realized that I misinterpreted a picture on their website. One of the frames was different to what I expected.
They were happy to exchange the pair I didn't want for a pair that I did want, with no fuss or bother. On both occasions the glasses were sent well protected and by Special Delivery. I will have no hesitation in buying from them in the future, and can wholeheartedly recommend them. Thank you!

2 June 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Hi John,
It was a pleasure dealing with you and I'm very glad we lived up to your expectations.

Rated 5 out of 5 stars

I have user Designer Glasses a couple…

I have user Designer Glasses a couple of times now, they have been very great both times - I received the item I ordered very promptly.

16 May 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Hi Corey

Thank you for your review and for being a loyal customer. We are glad to hear that you have been happy with the quality of the service you have received from Designer Glasses on both occasions.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service and product ⭐⭐⭐⭐⭐

19 April 2020
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Hi Lisa

Thank you for taking the time to review designerglasses.co.uk.

We are glad to hear that you are happy with our service and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

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