Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again
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Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE
Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more
Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more
Company replied
Company details
About designerglasses.co.uk
Information provided by various external sources
Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."
At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.
Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.
As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.
We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!
Designer Glasses – The leading source for all your designer eyewear.
Contact info
4A Joyce Dawson Way, Thamesmead, SE28 8RA, London, United Kingdom
- 0800 731 8118
- info@designerglasses.co.uk
- designerglasses.co.uk
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Perfect
Last year (when holidays were allowed) I tried on a pair of Tiffany frames at duty free and my clever husband took a picture of me with them. I really wanted that frame back then. I went and got a eye test from a local optician and got a copy of my numbers. I then thought let me have a look online.
I came across designerglasses.co.uk and I sent a email attaching the picture of the Tiffany frames to try and find out which ones they are.
Straight away they emailed back and located the exact frame! The price was too good to be true but looking at trust pilot reviews I bit the bullet and went for it.
The whole pair cost me £181 and were dispatched the very same day as they had it in stock! Nicky called me to go through the technical bits along with a good 40 minute chat about her son and how we both miss traveling because of Covid!!
The glasses were nicely packed and lenses are definitely a good quality compared to the other pair I bought for twice as much money 2 years ago from shop. Can not fault these glasses and everything looks HD lol!
I don't normally write reviews but I feel as though its my duty to share this. In these current times, going online is the new norm and this website and customer service has really made me much more confident to buy online again.
If you are struggling with finding good quality glasses and for a good price, try this company out!
Lucy xxx

Reply from designerglasses.co.uk
I’ve just received my beautiful Tom…
I’ve just received my beautiful Tom ford glasses, I ordered on Tuesday (10/11/2020) and delivered today, quicker that I expected as they had to order the glasses from the supplier. Excellent service (a happy customer here)

Reply from designerglasses.co.uk
Great buying experience.
The website was easy to navigate, but my computer made it somewhat problematic. However, one phone call and Nicky from Customer Service was able to come to my rescue. Thank you. Once ordered, my glasses arrived without delay and communication from Designerglasses was excellent. My glasses are perfect, and I wouldn't hesitate to recommend Designerglasses.

Reply from designerglasses.co.uk
Fantastic service great communication…
Fantastic service great communication and would not hesitate to recommend them and use them again

Reply from designerglasses.co.uk
The glasses were gorgeous
The glasses were gorgeous. They arrived just in time for my holiday (within the dispatch dates they guided to, I just purchased last minute!). Communication was excellent. Highly recommend.

Reply from designerglasses.co.uk
worth the wait!
Was a bit sceptical about ordering from a site I’m not familiar with , but read all the reviews and went with it.
Was informed that there was a delay with my chosen glasses, I was offered alternative colours that were in stock but I decided to wait..... so glad I did, very happy customer, and will recommend to my friends and family! Thank you!

Reply from designerglasses.co.uk
good stuff
Arrived in 1 week. Nice and simple. Very happy and definitely recommend.

Reply from designerglasses.co.uk
Superb from start to finish
Superb from start to finish! Having ordered a pair of Oakley prescription lens glasses they arrived within a week. I made a mistake with my prescription and the service from Nicky was fantastic, thank you so much Nicky!
Fantastic service with amazing…
Fantastic service with amazing communication
Glasses were 1st class
Will be buying again

Reply from designerglasses.co.uk
Excellent glassea
Dear Neela
Excellent service thank you. I am delighted with the glasses and hope to order a second pair soon.
Thank you

Reply from designerglasses.co.uk
Fantastic customer service.
Fantastic customer service from Nikki who did everything she could to ensure that my glasses would arrive before my holiday.
She went above and beyond and it was very much appreciated.
I only wish more companies had employees like this, she is a credit to the company.
Keep up the good work.

Reply from designerglasses.co.uk
Website is slow and unhelpful
Website is slow and not really that helpful. Struggled to find frames that were the right size - and wasn't sure when I think I'd mastered it. Who would purchase something costing uppwards of £300 without ABSOLUTE confidence. And this website did not give me this!!!

Reply from designerglasses.co.uk
Brilliant and friendly service
Brilliant and friendly service. Kept me informed about the status of delivery which arrived pretty quickly. I love my Burberry sun glasses with prescription. The prices are very competitive and I will recommend to family and friends.
Thanks for everything.

Reply from designerglasses.co.uk
First class customer service...
Absolutely first class customer service, thank you so much, I am delighted with my Tiffany prescription sun glasses, and will def recommend you to family and friends.

Reply from designerglasses.co.uk
Even during the Covid-19 these guys rock…
Even during the Covid-19 these guys were not only solid in terms of the catalogue of frames, but also extremely helpful.
I had a question about the status of my order... within 24 hours i got a response. Small things like that make a big difference.
I was using a rival company for my glasses fix but not anymore. This is my go to store for glasses.
Thanks

Reply from designerglasses.co.uk
Good service and quick delivery
Good service and quick delivery. I have contacted them and was able to get my answers very quick. With the discount offered on their web page the prices are very competitive and my order of sunglasses arrived very quick.

Reply from designerglasses.co.uk
Excellent from the start .
Excellent from the start ! Huge range for all types. Ordering and payment is really quick and straightforward. Took 10 working days to arrive but this was communicated from the start. Email to say they had been dispatched and turned up next day. Absolutely brilliant .

Reply from designerglasses.co.uk
Great company to deal with.
This is the first time I have used Designer Glasses and they have proved to be an excellent company to deal with. I bought 2 frames from them, and when they arrived I realized that I misinterpreted a picture on their website. One of the frames was different to what I expected.
They were happy to exchange the pair I didn't want for a pair that I did want, with no fuss or bother. On both occasions the glasses were sent well protected and by Special Delivery. I will have no hesitation in buying from them in the future, and can wholeheartedly recommend them. Thank you!

Reply from designerglasses.co.uk
I have user Designer Glasses a couple…
I have user Designer Glasses a couple of times now, they have been very great both times - I received the item I ordered very promptly.

Reply from designerglasses.co.uk
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