Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again
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See what reviewers are saying
Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE
Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more
Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more
Company replied
Company details
About designerglasses.co.uk
Information provided by various external sources
Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."
At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.
Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.
As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.
We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!
Designer Glasses – The leading source for all your designer eyewear.
Contact info
4A Joyce Dawson Way, Thamesmead, SE28 8RA, London, United Kingdom
- 0800 731 8118
- info@designerglasses.co.uk
- designerglasses.co.uk
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Great service I ordered a pair of ray…
Great service I ordered a pair of ray bans the ordering possess was easy and they kept me up to date on my order I'd recommend designer glasses 100%.

Reply from designerglasses.co.uk
They will charge you £ 25 for a return…
They will charge you £ 25 for a return ! Why !
That’s a non justified apart from ripping off customers..
Can you justify these charges ?!
Other traders won’t charge a penny for returns , some of them provide a free return too .

Reply from designerglasses.co.uk
Great service …
I saw some cazal glasses on the website and phoned up to purchase my order, I was served by Nicky, what a wonderful cheerful person to be greeted by, nothing was to much bother, insightful, helpful, and very affable she made the experience an absolute pleasure, I wish all purchases were this good, I received my glasses in 24 hours and they are perfect thanks for your great service I will definitely use again

Reply from designerglasses.co.uk
Love my new Wayfarers
Bought the exact glasses that I've been looking for and they were delivered within 48hours.
Great customer service too.
I will definitely use this company again.

Reply from designerglasses.co.uk
Perfect
Perfect, very happy with purchase an delivery, definitely will use in future !!

Reply from designerglasses.co.uk
Absolutely excellent
Absolutely excellent. I received perfect Tiffany glasses the next day! Thankyou for a perfect service

Reply from designerglasses.co.uk
Decided to purchase some Tom Ford with…
Decided to purchase some Tom Ford with very specific lenses request as well as changed lenses in Louis Vuitton glasses. Jemma for DG was super helpful on the phone to my needs and delivered in timeframes she said she would. Would definitely recommend and use in future! Thanks Jemma

Reply from designerglasses.co.uk
Brilliant service
Brilliant service. Brilliant glasses. Brilliant price. No hassle. Spot on. Would definitely order again.

Reply from designerglasses.co.uk
Bought a pair Gucci sunglasses
Bought a pair Gucci sunglasses. Great service!

Reply from designerglasses.co.uk
Best Customer Service
I can't recommend Designer Glasses enough - I ordered a pair of sunglasses at the start of March and had some issues with the website. Nicky was so helpful and quickly resolved these issues so that I was able to place my order the next day. Even though the frame was out of stock when I ordered and I was advised it could take up to 8 weeks for the glasses to arrive, they came 3 weeks later and I love them! Probably the best customer service I have ever received!

Reply from designerglasses.co.uk
Absolutely love my new glasses from…
Absolutely love my new glasses from this website, amazing value for money! I couldn’t afford to get the Gucci glasses I loved in the shop and found these online for half the price!

Reply from designerglasses.co.uk
I spoke to Nicky right from the start
I spoke to Nicky right from the start. She was so so helpful which in this day and age is becoming rare. She went out of her way to (as first port of call on behalf of the company) make me feel so welcome and appreciative of my enquiry into purchasing my special glasses and closing to deal with your company. She was so professional and put me at ease immediately giving me full trust in your company and the purchase of your goods. Throughout I was guided and helped to chose my glasses and am so pleased to say I am so exstastic with them. I love them.
There were a few issues, not Nickys' but the delivery from suppliers but these things happen. Throughout she endured to chase and update until I received my order.
As a retired HR Officer/Manager I can honestly say that I would have her on my team any day. See fulfilled employment law complying to the customers' needs and supported her company fully. She is a total credit and I hope the company will recognise this and award her.
Some HR and Companies do not show the value of their employees. Please look after this lady. Please do not lose her.
Sheila Yalias Degree in Personnel Management. Years of helping and rewarding employees.

Reply from designerglasses.co.uk
Amazing service from start to finish
Amazing service from start to finish. I'm not going to lie, this was the 5th glasses website I contacted for a pair of Gucci glasses and the difference in customer service set designer glasses.co.uk apart from the rest. Nicky was so friendly and helpful, I cannot thank her enough. As my prescription was not as straight forward as most she explained how I could order and the extra costs involved which were considerably lower than the other providers. Finally, as my glasses were out of stock she explained it would be a 4-6 week wait, which I was happy to wait. My glasses arrived in under 2 weeks and they are beautiful. I will definitely be using designer glasses for all future glasses. Thank you 😊

Reply from designerglasses.co.uk
Fab glasses and great customer service!
I've never purchased glasses online before, but on research I could save over half the price compared to the high street so it was a no brainer! It took a bit longer for my glasses to arrive, but on speaking with Nicky she advised there were issues due to Brexit which couldn't be helped. My glasses arrived a week later and I'm so happy with them! I will definitely recommend DG to my friends and family....I'm now on the look out for some sunglasses :)

Reply from designerglasses.co.uk
I was initially a bit nervous to…
I was initially a bit nervous to purchase as I had never heard of this company but I am thrilled that I did! My sunglasses arrived so promptly, and they’re gorgeous !! Will definitely be returning for a second purchase in the near future as their prices are unmatched. Thank you!

Reply from designerglasses.co.uk
I am now the delighted owner of a brand…
I am now the delighted owner of a brand new pair of Maui Jim sunnies. They are wonderful!
I love Maui Jim's anyway but these are really lovely. The polarised lenses cannot be bettered in my opinion.
Now on to Nicky. What an absolutely lovely, charming professional and helpful person. She could not do enough to assist me in my purchase. Fantastic.
Thank you very much. Shopping on line can be very hit and miss - well, this was a hit!

Reply from designerglasses.co.uk
Everything was perfect
What an amazing company I have never had prescription lenses glasses arrive so fast even from the high street brands such as spec savers. Got a pair of Tiffany’s glasses they are beautiful. Kept up to date on location of glasses. Ordered glasses Sunday had them Friday morning!

Reply from designerglasses.co.uk
Nicky for Prime Minister!
Nicky for Prime Minister!! 🙌🏾👍🏾😁😁😁
I wholesomely join the masses in commending Nicky and the customer service experienced/received from designerglasses.co.uk.
The value for money is amazing, quality products at super competitive prices, I love this😁🙌🏾.
Nicky is really clued on with the different styles and is very hands on helpful if you need assistance!
Postage was instant, shame for Royal mail delaying delivery of second pair ordered until today but first pair got to me next day! I'll definitely do business here again!
YESSSSSSSSSSS.🔥🔥

Reply from designerglasses.co.uk
Absolutely brilliant service
Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back straight away. Then I placed my order & she noticed I had put my email address wrong so she forwarded it to me! The glasses arrived well within the indicated timeframe & are perfect. So reasonably priced too

Reply from designerglasses.co.uk
Brilliant customer service
Ordered some Gucci glasses that I couldn’t find available anywhere else. After I had ordered them I got an email saying they were discontinued and unavailable.. however a member of staff got in contact to say that they had sourced them from the Gucci rep which I thought was fantastic. Unfortunately they didn’t suit me but the returns process was just as easy with refund processed efficiently and brilliant telephone manner from the staff. Would order more glasses again from you guys thank you

Reply from designerglasses.co.uk
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