designerglasses.co.uk Reviews 

311
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again

Rated 1 out of 5 stars

Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE

Rated 1 out of 5 stars

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Company details

  1. Glasses store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.4

Average

TrustScore 3.5 out of 5

311 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(311)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thrilled with my sunglasses

I was looking for a specific pair of sunglasses and found them on this website considerably cheaper than most other places I had looked. I have received them today and I am thrilled with them, I just hope that the sun keeps shining now. I was kept upto date with my order progress and I would definitely order from them again.

21 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Susan

Thank you for your kind review. We are pleased that you are happy with both your new sunglasses and the level of service that you received.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

I received the glasses in pristine…

I received the glasses in pristine condition.They fit me perfectly.However the delivery took way too long i ordered them on on 24th of may and received them today, three weeks later and I live in the EU. But i guess it was worth the wait.

13 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Stoyan

Thank you for the review and we are pleased that you are happy with the glasses and it was worth the wait.

Regarding the delivery, the order was dispatched to you on 24th May via Royal Mail, on the website we advise 5 working days for delivery in Europe.

However, occasionally, delays do happen and the order reached the destination country on Monday 6th June and was only released from customs on 13th June.

Unfortunately, we have no control over the postal system in the UK and other countries.

However, we do apologise for the delay in your order reaching you on behalf of the postal service here in the UK and the destination country.

Kind Regards
designerglasses.co.uk

Rated 5 out of 5 stars

Absolutely 1st class

Absolutely 1st class, fast delivery than expected, With the sunglasses Tom Ford Bailey and the package. Good customer service. I will buy from there again and recommend

11 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service. The glasses (Gucci 0605o) where a very reasonable price and with varifocal and transitional lenses I'm well happy with the product. Fast delivery too. Thank you I highly recommend

7 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 1 out of 5 stars

COUNTERFEIT / FAKE

2 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Please provide an order number as we have no record of your order in your name.

We do not sell "counterfeit or fake" products. All of our products are 100% Authentic.

Updated Reply 29th June 2022

We can see that you do not make a purchase from our website and we would ask that you remove this review immediately. We have advised Trustpilot regarding this.

Updated Reply:
As advised above, please supply your order number as you have not ordered from us and we would ask that you please remove this review.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent customer service and price

Excellent customer service and price. Received my glasses today and they are perfect.

1 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

great communicative service and super…

great communicative service and super quick. lovely glasses. thank you.

1 June 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Exceptional service from very reliable…

Exceptional service from very reliable company. Sent new frames away to have standard varifocals fitted. Took less than a week from ordering, sending glasses away and having them fitted. Lenses nice and thin and quality fitting. Nicki is a star and extremely helpful.

27 May 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 4 out of 5 stars

Amazing

Amazing! The sunglasses were exactly what I was looking for. The website seems very basic and so I was suspicious at first as to whether the items were real/ fake. A quick call to company and trail through the website confirmed that everything was fine. I ordered with standard delivery and the company were lovely enough to send my sunglasses sooner by special delivery in time for my holiday. Thanks!

15 May 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

After buying 2 pairs of glasses I…

After buying 2 pairs of glasses I mistakenly ordered bi focus instead of vari focus and after I emailed Nicky called me and couldn’t of been anymore understanding and asked I send them back and she would get them sorted asap which she did so thank you Nicky, I wil definitely recommend them to all my family and friends

12 May 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Reliable & extremely helpful

Found I needed to update my prescription and saw a lovely pair of Versace glasses on designer glasses direct. After trying on virtual pairs I decided to give them a call, I spoke with Jade who was extremely helpful and patient with me whilst I filled out the form and up loaded my prescription and spoke to her about different lenses. I placed my order, I was a little did heartened when my glasses was out of stock but Jade had taken the time to send me links for other similar pairs, I decided to stick with my original pair I had ordered, Jade did explain these could take 6-8 weeks they arrived today around 2 weeks after ordering. I am delighted with them, Jade did an excellent job and an asset to the company. I would definitely use this company again and happily recommend to family and friends.

7 May 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

Jade is an asset to our company.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

The customer service was superb and the…

The customer service was superb and the glasses lovely too. A friendly, efficient and professional delivery. Thank you very much!

6 May 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you so much. Very pleased with my reading glasses. Would fully recommend.

27 April 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great service

Great service and prices. Nicky is brilliant, fantastic customer service and communication. Bought one pair of designer sunglasses and was so impressed I bought a second pair.

24 April 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! Will only use these going forward. Nicky was brilliant every step of the way from chosing my order and sorting the issues out I had with the style of glasses I'd originally chosen being too thin for the unfortunate thick lenses I need due to having terrible eye sight - spent ages giving me suggestions until I chose some that could accommodate the thickness of lenses I had to have. She was very honest about it rather then letting me lose money for something that would look silly. I absolutely love my new glasses, they have been finished to a very high standard and I didn't feel rushed to make a choice like I do in opticians. Also, they have a much better choice and for a much better price then the opticians do! They were dispatched very quickly too! Thank you again xx

14 April 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, with a quick response from Nicky to answer any questions or resolve any issues.

10 April 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 1 out of 5 stars

Never again

Very quick response time pre sale but no reply after buying expensive glasses with transition lenses which don’t work.Should’ve shopped locally but once bitten.

7 April 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

I'm very sorry you were unsatisfied with the service designerglasses.co.uk have given you. Are you able to privately email us with your details so that I can look into this matter and rectify the issue for you.

Updated Reply - 13th April 2022
Please can you confirm your order number and name as we do not have a record of this name on the review.
This would be appreciated.
Kind Regards
designerglasses.co.uk

Rated 5 out of 5 stars

Customer service excellence!

Fantastic customer service and record delivery! Would highly recommend 😍

29 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic customer services

Fantastic customer services! The glasses I wanted were out of stock so they sent me some recommendations and got the order shipped quickly.

29 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Received my Gucci glasses this morning

Received my Gucci glasses this morning. Originally was going to order from my optician who were charging 535 pound for 1 pair. I was unable to decide which pair to choose so thankfully didn’t order from them. My husband found this website where I just uploaded my prescription and I was able to get the two pairs of Gucci glasses for less than the initial pair from the optician . Fantastic service and easy to use website . Feels good to actually get a bargain without compromising customer service. Will be recommending to all my friends . Keep up the good work 😎

26 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

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