designerglasses.co.uk Reviews 

311
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again

Rated 1 out of 5 stars

Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE

Rated 1 out of 5 stars

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Company details

  1. Glasses store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.4

Average

TrustScore 3.5 out of 5

311 reviews

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3.4

All reviews

(311)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

More than perfect

I recently bought a pair of glasses from this company for the first time, and have been really impressed with their professionalism, speed of response and understanding.

I hope to be a customer for many years to come and I have no hesitation in recommending them to anyone reading this review

24 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great Service

Great service! I received my Michael Kors glasses within 2 days and they were exactly the same as the pair that I had lost. They were a third of the price that Vision Express charge as well! I would definitely recommend them.

17 March 2022
Unprompted review
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Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

My go to for glasses.

I have used this company my last 5 pairs of glasses. They are my go to. Just got some reglazes, sent Frames on Thursday and got them back Saturday morning.

13 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Nicky in customer service was great

Nicky in customer service was great, I accidentally ordered wrong lens! Was so helpful and quick to get it sorted for me. Prices are much more reasonable then other websites aswell. Would definitely recommend this company!!

4 March 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Had an excellent experience with this…

Had an excellent experience with this company. I need a pair or sunglasses asap for a friend’s birthday, and they were sold out or on back order everywhere, becoming quite desperate, I stumbled across this website who had them in stock and cheaper then every other website! I was slightly sceptical as the website wasn’t one I recognised, however, I received a tracking number an hour later, and delivery the next day. Will definitely be ordering again:)

23 February 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

The best out there!

The best out there!

Great selection of glasses, much better prices than high street shops. Customer service is superb and the quality of the product is excellent.

My chosen frame was out of stock, but they contacted me the next day to see if I want a different one or wait a bit. I said I can wait no problem, they kept me updated and when the glasses were ready they sent them with next day delivery.

Absolutely superb and highly recommended!

20 February 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

the best

the only company I will purchase my glasses from. Customer service is amazing, quality is on point, and prices are more than reasonable.

Highly recommend.

18 February 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

My dog chewed my spectacles

I needed a replacement urgently. As my optician didn't have the frame I wanted, I finally found the one online at designerglasses and called to check availability. The lovely lady I spoke to on the telephone this afternoon ( Nicky, I think it was ) couldn't have been more helpful. She arranged despatch immediately and followed up with nice email. The courier has just advised delivery tomorrow. Excellent customer service.

16 February 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

I can see clearly now

i have bought from this store before both times Nicky who i got on the phone for some help was absolutely fantastic suggested a few pairs of glasses to have a look at and yes a great pair stood out so happy with purchase great pair of glasses

7 February 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent choice. Corrected the mistakes I made on my prescription details proactively. Really impressed. And I have a pretty swish pair of new designer glasses 👓. Very happy customer.

20 January 2022
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Had my glasses only a month and the arm…

Had my glasses only a month and the arm broke, designer glasses sorted the problem out for me. Organised a new frame from Tiffany and posted them back to me in less than a week.And it was the week before Christmas.Had other prescription glasses from them and always been happy with the service.Thank you Designer Glasses.

22 December 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Steffi

Thanks for your review. We are so pleased that you are happy with our customer and after sales service.

Wishing you a Merry Christmas and look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

2x pairs of Tom Ford frames

I ordered 2x pairs of Tom Ford frames.

As it turns out, they were not in stock at the distributor for some time.

Offered similar shape by the team and they were promptly dispatched without hassle.

The difference was also refunded too.

Highly recommend DesignerGlasses.co.uk!

25 November 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

A fantastic service

A fantastic service. If I'd waited for Boots I would have still been waiting for my eye test. Booked an eye test online for Sunday at Specsavers - attended that day. The bigger retailers discourage reglazing as "the frames could get damaged". Designerglasses have the reglaze option, so I sent my frames on Tuesday to be reglazed to my new prescription. They were back with me on Friday! I used them to buy the frames originally during lockdown. I could not recommend more highly. I am just sending my other pair off as well. The only downside is that on both occasions the 10% discount code did not work.
Update: I wrote the review on a Saturday afternoon and got an instant reply to explain why the discount did not apply - which made perfect sense. I have since got my 2nd pair reglazed and experienced the same exceptional and slick service.

23 October 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service!

Excellent service! I needed some advice before ordering a pair of glasses and got a reply to my email within minutes. Order was delivered in 2 days and the item was exactly as described on the website. Very pleased with my purchase!

22 October 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Ahmad

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Dolce & Gabbana DG5053

I Ordered a pair of the Dolce & Gabbana DG5053 Glasses The Quality Of Service Is Impeccable From when I Got The E-mail that said the Glasses Had Been Dispatched they arrived ahead of Schedule 10/10 Service.

5 October 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Amazing

Amazing! Had to order my lenses in and they still came within 2 days! First time ordering glasses online and I am very impressed! Will definitely use again

17 September 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Kay

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 2 out of 5 stars

Glasses and lenses are ok but…

Glasses and lenses are ok but unfortunately after advertising on the website 3 day dispatch I didn’t receive my glasses as stated. I’ve placed my order on the 20/07 and they have only been dispatched on the 31/07 unfortunately on top of that communication wasn’t the best including myself making multiple phone calls to get an update.

16 September 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the review.

Please could you email us with your name and order number, so that we may look into this for you.

We have no record of an order placed on 20th July that was dispatched on 31st July.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent Service, Highly Recommended

This was the first time that I’ve ever ordered glasses online. Placed the order but needed some advice. Spoke to Nicky who answered my questions. Email confirmation said 7-10 working days and was delivered in 8 working days. All securely packaged. A great service and would definitely recommend. Excellent service.

12 September 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Mark

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Gucci frames

just received the frames that I ordered and I'm really impressed with the quality and price. After searching through different sites Designer Glasses had the best price.

20 August 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Sandra

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Called Jade in a panic because my son…

Called Jade in a panic because my son who’s a police officer had broken his last pair of glasses.
Luckily Jade got everything sorted and 2 new pairs dispatched in record time. I also had a problem completing the payment which was user error and Jade even helped with that.
I’ve always used this company and will continue to in the future. Great product (authentic designer at half the price) great service and quick.

10 August 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Carlene

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

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