DesignerOptics.com Reviews 

I've ordered a few glasses and I haven't had any complaints they have nice and affordable prices

UPDATE 4/3/26: Designer Optics was responsive to my issue and replaced the defective glasses. I think they should work on staying on top of communications with customers, but the overall service was good.

I ordered new glasses with progressive lenses. The day I received the order, I opened the box to inspect and try on the glasses and immediately saw several flaws. There is a noticeable chip on the right lens. The right lens does not properly fit into the frames (it is very loose). There are several scratches on the left lens.

I contacted Designer Optics immediately, on the day I received the glasses, to notify them of the clear flaws in the lenses, but received no reply. So, I attempted to contact them two days later, and again received no reply. I was not asking for a refund, just to have the defective lenses replaced, but the company has refused to communicate with me at all.

Very competitive pricing. Only issue is the sunglasses box had some humidity, ie. it was a little warped. The issue is that it is a gift...

Very good company got my frames I couldn’t find anywhere took about to weeks to receive which is excepted love the quality of work they did with the lenses

I ordered frames in December 2025, but they got lost or stolen during shipping. I never received the frames. I went back and forth via emails and was told to contact the police. The package was addressed to my job so I was advised to go to the post office since that is how the package was sent to me. The post office agent told me to file a claim and nothing ever came of this nightmare. I am out of my money and my frames. Bad experience!

Searched a certain BOSS frame in my country, but did not find. At DesignerOptics it was on stock. Ordered just the frame, and within 1 week I held it already in my own hands. We are more than 7000 km (4300 mi) apart! Extremely quick delivery, good prices, great service! Thanks a lot!

Great Prices !!
Great Fulfillment !!
Great Job 👏 .

My sunglasses showed up promptly. When I opened the box, I found the two glasses nicely packaged. I open both but found one of the pairs was not the correct model, even though the labels were correct. I contacted them the next day and they quickly issued me a returned label to get it corrected. I'm so happy with their service.

After 5 weeks and no communication (unless I reached out) I cancelled my order. As many others have stated, the glasses I ordered said they were in stock, but when I reached out to Designer Optics, they said that they had to order them from the manufacturer. I believed them and continued to wait. My initial communication with them stated it would be 7 - 10 business days. I would avoid this company.

Yet to get my money since November 25th. They claimed transaction was flagged for fraud but never refunded till date . Been to my bank multiple times but they insist designer optics never released my funds .

You only released the funds yesterday
18th of February 2026.
I won’t be shopping here ever again.

I ordered two (2) pairs of sunglasses and received only one pair. Now I'm out $52 bucks. I've sent them an email but no response.

This company took a long time to send my contacts. I ordered January 27 and did not receive them until Feb 9 th. (13 days) This may not seem long but I ordered prescription glasses the same day from Warby Parker and chose the same shipping option. They arrived in 4 days. I ran out of contacts so I ordered more of the same contacts from Walmart on Feb 3. I received those as well 0 shipping cost. Not a lot of communication and the small discount was lost in their shipping cost which was slow. I won’t order from this site again.

Designer Optic does great work. Quality glasses, accurate prescriptions.

Perfect, proper updates and a great product. Thank you

I was also deceived by the "easy returns" policy. I was told that the customized lenses were non refundable, but the frames were refundable. On the company's website "Easy Steps for Returns", it states the "Orders including 3 or more items that are being returned will be charged a 20% restocking fee". I returned 2 pairs of glasses trying to recoup a portion of my $400+ financial loss. I was expecting a full refund of the frames, which were in perfect condition and which I was told by two different customer service people would be 100% refunded. After not receiving any refund for several weeks after returning
the frames, I once again called "customer service" and this time was told the refund they were sending was subject to a 20% fee. There is nothing in the website about a fee for returning less than 3 frames. The CS guys was not helpful, so I told him I thought that they seem like a very shady company and I would deal with my credit card company on this. To which he answered "ok" and hung up! Save yourself money and frustration and go elsewhere!!

FOLLOW-UP to Designer Optics:
Thank you for your response. According to my records, I was given a refund for one frame (but, tax was not included in the $162.69 refund) I was charged $96+ tax for second frame, but only received a refund in the amount of $81.63. I was not reimbursed for the lenses, for either pair. While I appreciate my partial refunds, maybe someone should have checked the math before stating I was given full refunds for the frames and one set of lenses.

They sent me broken sunglasses and refused to refund the purchase amount, even after I sent the item back and e-mailed them photos of the damaged merchandise as I took it out of the packaging. I am having to pursue a remedy through my credit card company. Yelp claims their Brooklyn location is closed.

I ordered glasses at 9pm. Changed my mind overnight and called in to speak to someone. Entered queue #6 with expected wait time of 16 minutes. We #2 and 10 minutes, then 3 and 10 minutes then back to 2 and 6 minutes then 1 and 2 minutes then 2 and 6 minutes then 2 and 9 minutes then 3 and 19 minutes then I hit 1 so they held my spot and called back. After 10 minutes I got call back then went on hold for 28 minutes for the rep to answer at which time I canceled my order

Glasses are perfect and arrived fast! Very happy!!

I only ordered frames (had lenses already). This company had the ones that I wanted and that my regular eye doctor had told me were no longer available. Shipping was fast, as well.

I got the best price for a pair of sunglasses. The shipping was delayed and I reached out to the team and they expedited the shipping with FedEx. Product was original and as expected. Totally satisfied.