DesignerOptics.com Reviews 

3,587
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 177 reviews, reviewers had a great experience with this company. Shoppers frequently praise the exceptionally affordable prices, the wide selection of authentic designer frames available online, and the remarkably fast delivery services. Many buyers deeply appreciate finding exact matches for replacement parts or out of production styles at a fraction of traditional retail costs. However, some customers also noted frustrating issues with delivery delays, occasional shipping slow-downs, or receiving merchandise with minor product defects like scratches or loose lenses. A small portion of reviewers experienced difficulties communicating with customer support or obtaining proper resolutions and refunds for damaged or unusable items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the large selection of authentic... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast delivery, seamless... See more

Price

Clients share ambiguous opinions on price, as many consumers highlight unbeatable prices and unbelievably... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing fast shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality, as many reviewers praise authentic items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my sunglasses but they did not fit properly. Ive since ordered a new pair and th exchange process was very easy. I found Designer Optics to be prompt and courteous through the whole proce... See more

Company replied

Rated 4 out of 5 stars

Designer Optics has the brand I love, KLiiK with several frames to choose from. Ordering was easy and delivery was pretty quick. I will definitely order through them again.

Company replied

Rated 5 out of 5 stars

I recently purchased replacement frames online for an out of production frame style. I needed an exact match so that my old lenses could be placed into the new frames. I was so impressed with receivi... See more

Company replied

Rated 5 out of 5 stars

The customer service is outstanding. Received responses to questions or concerns in very short time. Had to do a return and the process was made so easy. Definitely recommend to all. I will come to th... See more


Company details

  1. Fashion accessories shop
  2. also in
  3. Glasses store
  4. Sunglasses shop
  5. Watch shop

Written by the company

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(3,587)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

If you’re super priced confidence

If you’re super priced confidence, you can give this company a try, but I was worried up until the day. I got my glasses that it would turn into a hassle. They advertise coming in one week and it took almost 20 days. I did finally receive the glasses and they were a much better price but I do get the feeling it would be difficult to return anything.

14 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We apologize for the longer-than-expected delivery time. Prescription eyewear is custom-made, and production timelines can vary based on lens and prescription details. We are continually working to improve our turnaround times.

We appreciate your comments regarding pricing and are glad to hear you were satisfied with the glasses once received.

Designer Optics Customer Support

Rated 5 out of 5 stars

Very satisfied customer

Very satisfied customer. Designer Optics offered competitive prices and were responsive to questions. My glasses arrived on time and are perfect. I'd recommend Designer Optics.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

They lie about returns

They lie about returns. They don't accept returns and explicitly deceive their customers on their website that they offer "Easy Returns."

11 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We’re sorry for the frustration surrounding your order.

Designer Optics offers Easy Returns on eligible items; however, as disclosed in our return policy, custom prescription lenses are non-returnable once produced. In this case, after reviewing your concerns, we made an exception and issued a full refund, which was confirmed to you.

Rated 5 out of 5 stars

Quick email response

Good communication. Quick response to a question via email (responded within 24 hours). Great customer service regarding changing shipping option when my personal deadline couldn’t be met for insurance. authentic product. Happy customer.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed in my…

I am very disappointed in my experience! I paid over $200 for reading glasses and they used the distance on my prescription instead of adding the additional to account for reading. They didn’t offer a replacement or a refund or even a partial refund. They are the subject matter experts, not the customer, so they should be able to read a prescription and ask for clarification if they aren’t sure if the single vision is for distance or reading (although clearly you can see I didn’t need glasses for distance). Would not recommend.

7 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We’re sorry for the initial confusion with your prescription.

Single-vision prescriptions can be written for either distance or near, and lenses are produced based on the information provided on the prescription and at checkout. After reviewing your order, we remade the lenses using the correct near/reading prescription to ensure they were produced properly.

We appreciate you bringing this to our attention and value the opportunity to clarify and improve our service.

— Designer Optics Team

Rated 5 out of 5 stars

Ordered a pair of Versace eye glasses…

Ordered a pair of Versace eye glasses and am very pleased with purchase. The price for the frames was excellent and they fit perfectly. The prescription for eye glasses was followed with no vision issues with near or far distances. I am very satisfied with this purchase and recommend them.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

The sunglass came scratched

The sunglasses camed scratched now i gotta return them on monday very disappointed that was one of my mother gifts and they charge for protection and for what going to order from a different website.

28 December 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

We’re very sorry the sunglasses arrived scratched. After you contacted us, we arranged an exchange for a brand-new pair at no charge, including handling the issue promptly once it was reported.

We appreciate you bringing this to our attention and giving us the opportunity to make it right.

— Designer Optics Team

Rated 5 out of 5 stars

I was initially a bit concerned after…

I was initially a bit concerned after coming across some negative reviews after placing my order, but I’m very happy to say my experience was completely positive and seamless. I received my Prada sunglasses exactly one week after ordering, in perfect condition. They were clearly authentic and arrived with the case, cards, and all original packaging.

I had also reached out to customer service to ask about shipping, and they responded within a day and a half. Overall, no issues at all and a smooth experience from start to finish.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Wrong prescription, no refund, no response

Ordered prescription glasses that took 16 days to arrive (advertised as 7). When they finally showed up, the lenses were the wrong prescription—verified by my optometrist.
Contacted support expecting a straightforward fix. Instead, they told me lenses are "final sale" and offered to let me return only the frames. The lenses they made incorrectly. Their mistake, my problem apparently.
After two weeks of back-and-forth trying to get a refund for a product they made wrong, they simply stopped responding.
If they get your prescription right, maybe you're fine. If they don't, good luck.

EDIT: Yes they finally responded after going silent for a week. I'll update this review after they receive the glasses to see if they correct their mistake.

15 December 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

We’re sorry to hear about your experience. We’ve been corresponding with you and are working to resolve this. As shared, we asked that the glasses be returned so our lab can inspect the lenses and compare them to the prescription provided. Once received, we’ll complete a full analysis and follow up promptly with the findings and next steps. If an error is confirmed on our side, we will correct it.

Rated 1 out of 5 stars

Defective frames

I received defective frames from this seller (cost over $300). Provided support phone number directs customers to use email instead. I sent multiple emails over the course of a week with photo evidence, also submitted a return request form on the website, but received no response for over 1 week. I strongly recommend staying away from this seller.

6 December 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

I’m very sorry for the trouble with your frames and for the delay in our response — that’s not the experience we want for our customers.

Please email us your order number, name, and photos of the defect, and we’ll review it right away. If the frames are confirmed defective, we’ll gladly resolve this in line with our policy (replacement or refund).

Thank you for giving us the chance to make this right.

Rated 2 out of 5 stars

Took forever to ship. Very bent.

Took forever to ship. Tracking wasn't very accurate. On top of it all, the frames came incredibly out of shape and bent. To the point where I need to go pay to have them reshaped professionally.
Not very happy.

13 December 2025
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

I’m sorry to hear about the delay and that your frame arrived bent/out of shape — that’s definitely not the experience we want for you. Please reach out to our support team with a few photos of the frame, and we’ll review this promptly and help with the best resolution.

Thank you,
Designer Optics Support Team

Rated 5 out of 5 stars

Item was great

Item was great, exactly as described and in brand new condition. The price was very reasonable and beat other sellers. Shipping was fast.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I haven’t had much negative experiences…

I haven’t had much negative experiences with this company. I absolutely love every pair of glasses. I’ve ordered from them and I’m on my fourth pair because I keep buying the wrong size but I absolutely love my glasses. I’m still waiting on my refund for a pair but everything seems to be moving pretty smoothly

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Received my order in a timely manner

Received my order in a timely manner, they shades i order were exactly as described and authentic, came in original packaging. I was skeptical because of the price being so low, I purchased the same pair of shades a few years back but left them in a hotel so I was super happy to get a new pair.

3 December 2025
Unprompted review

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