Designer Radiators Direct Reviews 

2,489
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth overall service from start to finish. Customers frequently praise the fast delivery service, secure packaging, and the exceptional quality of the heating products. People also mention that placing an order online is completely straightforward, and customer support provides very helpful assistance whenever needed. Some reviewers were not happy with receiving components separately or missing essential items like valves, which created unexpected extra hassle. A few consumers also noted that delivery schedules occasionally took longer than anticipated or that shipping boxes appeared somewhat battered upon arrival.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality, beautiful modern designs,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick, next-day or on-time... See more

Quality

Customers had positive experiences with quality, frequently praising the well-made, modern design and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation, great... See more

Service

Consumers find service to be a delight, frequently praising the fast and efficient delivery as well as the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Next day delivery. Had one radiator where I’d ordered the wrong size. They arranged collection (at no charge), and provided a refund promptly. Ordered the correct size and again ne... See more

Company replied

Rated 5 out of 5 stars

We were so lucky to find these rads to replace two existing , fitted perfectly . Delivered within in few days with very good info on delivery position & time . Pity I can’t add picture 😊

Company replied

Rated 5 out of 5 stars

Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and... See more

Company replied


Company details

  1. Radiator shop
  2. also in
  3. Heating equipment supplier
  4. Interior designer

About Designer Radiators Direct

Written by the company

Designer Radiators Direct is the one-stop-shop supplier of affordable designer radiators, towel radiators and accessories. Catering to all rooms in your home or commercial space, we aim to bring our customers only the best in designer radiators.


An Unbeatable Range of Radiators

At Designer Radiators Direct, we showcase an unbeatable range of radiators carefully created from a hand-picked selection of over 20 premier brands. Offering an array of exceptional traditional, bespoke, standard and designer radiators in a variety of colours, finishes, sizes and types to suit your need - we guarantee satisfaction.


Free UK Mainland Delivery

Along with boasting an enormous range of radiators in UK, we deliver your radiators right your doorstep, ensuring comfort, simplicity and efficiency every step of the way.


Leave Us Your Feedback

We value your feedback tremendously because it lets us know if we are on the right track or if we need to improve any areas of our service. Thank you for taking the time to help us become a better company for the future.

Written by the company

Free UK Delivery

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.
*For Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,489)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great well packed

Everything was great well packed

30 October 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Easy ordering

Easy ordering , quick delivery hanging on the wall looks good

23 October 2025
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Reply from Designer Radiators Direct

Hi Stephen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great quality radiator at a very…

Great quality radiator at a very competitive price. Took about 5 to 7 days to arrive but I wasn't in a rush.
Will definitely buy from them again.

28 October 2025
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Reply from Designer Radiators Direct

Hi Daz, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great service

Everything went well with all aspects of the selection and ordering of our lovely new radiator and it was delivered in first class condition.

20 October 2025
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Reply from Designer Radiators Direct

Hi Gavin, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Good looking radiator

Fast delivery and well packaged.
Radiator looks well made and it very attractive
Not connected yet, but I’m sure it will work fine.

24 October 2025
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Reply from Designer Radiators Direct

Hi C Vickers, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

New radiators

The radiators arrived on time and the delivery was very straightforward , the radiators were fitted today and they look so good , very pleased .

23 October 2025
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Reply from Designer Radiators Direct

Hi Salvatore, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Ordered the radiators

Ordered the radiators , very clear and straight forward , arrived on time , excellent service

20 October 2025
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Reply from Designer Radiators Direct

Hi Terry, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Brilliant radiators came within a…

Brilliant radiators came within a couple of days.

17 October 2025
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Reply from Designer Radiators Direct

Hi Lorraine, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Good old fashioned service

Good price. Prompt delivery. Delicate goods sensitively packed. Great experience. Driver very helpful.

16 October 2025
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Reply from Designer Radiators Direct

Hi Peter, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Good

As expected

18 September 2025
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Reply from Designer Radiators Direct

Hi M Brown, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Very satisfied

Very satisfied. Thank you.

25 January 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Jetset, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great service and good price for more bespoke colours.

Radiators are great quality and look the part. The antique brass is a bit browner than brushed brass but still look amazing in the house. They take about 10 days to arrive.

One tip - valves are cheaper elsewhere online.

30 August 2025
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Reply from Designer Radiators Direct

Hi Karlito, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Oh there’s so many to choose from.

Oh there’s so many to choose from..
they have a great choice and the colours WOW !!!!
Brilliant just brilliant…. And made well !!! 😍

16 September 2025
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Reply from Designer Radiators Direct

Hi Lynne, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great communication, great product

Had some queries about lead times and materials and the response via email was quick, helpful and specific. Dispatch was exactly as promised and the radiator is excellent quality. Considering the lack of communication I experienced with competitors, I found DRD a great experience.

29 September 2025
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Reply from Designer Radiators Direct

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, helpful customer service and great delivery service

15 September 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Very stylish radiators reasonably priced.

The radiators are lovely. And very reasonably priced. After care was great too as I had ordered the wrong valves. There was no problem getting them replaced and a refunded. Do keep all your packaging intact until your fitter has checked that you have ordered the right ones though as you will need the packaging to be complete if you need to get a refund and replacement.

15 September 2025
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Reply from Designer Radiators Direct

Hi Amanda, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great service super fast delivery good…

Great service super fast delivery good quality product excellent value recommend buying from this company thank you

26 September 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Lee, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 4 out of 5 stars

Good service

A competitive price and very friendly, knowledgeable and helpful staff. The whole process was quick and the delivery was as quoted.

25 September 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Miss Williams, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 4 out of 5 stars

Trapped air

Very happy with look and performance of radiators purchased but would say there is an annoying noise fault ie. bubbling despite they and system being bled of air. Any advice please?

1 September 2025
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Reply from Designer Radiators Direct

Hi Roger, thank you for your 4-star review! We’re really pleased you’re happy with the look and performance of your radiators.

The bubbling noise usually suggests there’s still a bit of air or a flow issue, so we’d recommend bleeding the radiators again and checking the system pressure. If everything’s been bled, balanced, and the pressure is correct, it may be best to consult a plumber, as there’s not much more we can advise remotely. Thank you - Cameron, Sales Manager

Rated 5 out of 5 stars

Great service & really pleased with the…

Great service & really pleased with the radiators we purchased, they are a beautiful colour antique brass.

11 September 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Janet, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

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