Des Kelly Interiors Reviews 

5,563
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 858 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond expectations to assist with purchases and provide expert advice. Many reviewers highlight the outstanding service and customer care, noting that employees ensure a stress-free and enjoyable experience from start to finish. People appreciate the quality products and the expert guidance provided, which helps them make informed decisions and explore various options without feeling pressured, contributing to a positive overall user experience. However, some customers also noted that when issues arose, customer service follow-up was sometimes slow or required persistent effort for resolution.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their attentiveness,... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, excellent, and... See more

Product

Clients share positive opinions on product quality and selection, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with user experience, consistently reporting outstanding overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Des Kelly. Was assisted by Barry who was brilliant and looked after every bit of our purchase. Explained everything well and clear. Also helped us pick the best and value for... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Kalem at Des Kelly. From the moment we arrived, he was incredibly friendly, patient, and genuinely helpful. He took the time to answer all of our questions,... See more

Company replied


Company details

  1. Carpet Retail Shop
  2. Bedding Shop
  3. Carpet Fitter
  4. Flooring Shop
  5. Home Furniture Shop
  6. Wood floor installation service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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4.7

All reviews

(5,563)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Such an enjoyable experience to deal with Katharina she was very patient and knowledgeable.

26 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Olivia

Thank you so much for taking the time to share your review. We are thrilled to see Katharina was able to assist you so well in store.

DKI Team

Rated 5 out of 5 stars

Katalina in Coolock was brilliant

Katalina in Coolock was brilliant, so knowledgeable and not at all pushy

25 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Amy

Thank you so much for your review. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

Excellent and professional service and guidance

Gérard in Sandyford looked after us today, sharing his vast knowledge which helped guide our decisions on flooring and purchase of a bed. Excellent service, patience and time given without any pressure. We've also returned to DK Samdyford for more flooring as previous fitting service was excellent and very professional.

25 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for your lovely review. We are thrilled to see you decided to return to our Sandyford store,we really appreciate you choosing us for your new flooring and furniture. We will be sure to share this along to Gerard in store,he will be so happy to see this.

DKI Team

Rated 5 out of 5 stars

John from blanchardstown

John from blanchardstown was a great help. Got carpet from him, everything was fast and efficient.

25 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Aine

Thank you so much for sharing your review. We really appreciate you choosing us for your new carpet,we are thrilled to see John was able to assist you while in store.

DKI Team

Rated 5 out of 5 stars

Excellent service and products

We dealt with John in Blanchardstown. Excellent, easy to deal with and so helpful. Carpet is lovely and well priced too!

25 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Gina

Thank you so much for your lovely review and your feedback. We really appreciate you choosing us for your new carpets and we look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

I was dealing with kalem in the sallins…

I was dealing with kalem in the sallins shop and he was brilliant help. Process was smooth and sweet and he was very knowledge of the products at hand stress free purchase thanks to him!

24 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi James

Thank you so much for taking the time to share your review. We are so happy to see Kalem was able to assist you while we store. Thank you for choosing us for your new purchase,we really appreciate it.

DKI Team

Rated 5 out of 5 stars

Thank you Daga for the 5 star shopping…

Thank you Daga for the 5 star shopping experience.
When I queried the availability of a rug which was out of stock Daga reverted in a flash to advise that it could be ordered. It's now on the way to me.
Thank you for the excellent service,
From Teresa

24 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Teresa

Thank you so much for your review. We are thrilled to see that Daga was able to assist you while in store.

DKI Team

Rated 5 out of 5 stars

Excellent as ever

We had carpet left over from the stairs so we wanted mats made. The service before and after was excellent. Did exactly wahr we wanted. We collected them today and Amanda could not have been nicer and helpful. Been going to Des Kelly for as long as I can remember as did my parents. Couldn't get better value or service.

23 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Pamela

Thank you so much for this fantastic review. We are so happy to see you are a returning customer and we really do appreciate you coming back to us for all your flooring. We will be sure to share this along to Amanda,she will be thrilled to see it. Hopefully we will see you back in store again in the future. 😊

DKI Team

Rated 5 out of 5 stars

Exceptional Service from John!

We had an absolutely fantastic experience with Des Kelly, all thanks to John. From the very beginning, he has looked after us completely. He gave us expert advice on choosing the right flooring and carpets for our home, and it’s completely obvious that he genuinely knows what he is doing.
​Throughout the entire process, John was incredibly flexible and highly responsive to any questions or adjustments we had. Excellent customer service is hard to find these days, but John made everything seamless and stress-free.
​Highly recommended – ask for John if you want the job done right!

23 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sumanth

Thank you so much for your lovely review. We are thrilled to see John was able to assist you so well while in store. We really appreciate you choosing us for all your new flooring and we look forward to completing you installation. We will be sure to let John know of your kind words.

DKI Team

Rated 5 out of 5 stars

Excellent service from Amanda in…

Excellent service from Amanda in Coolock when purchasing 2 rugs. Was very helpfull

23 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi James

Thank you so much for your review. We are so happy to see Amanda was able to assist you with your new purchase. We really appreciate you sharing this review.

DKI Team

Rated 5 out of 5 stars

Guys at swords branch were very…

Guys at swords branch were very friendly and helpful when we were choosing flooring for our new home . Fast delivery and no issues

23 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Donna

Thank you so much for your review. We really appreciate you taking the time to share it and for choosing us for your new flooring. We are thrilled the team in our Swords branch were able to help you with your selection.

DKI Team

Rated 5 out of 5 stars

Everyone was very helpful and…

Everyone was very helpful and knowledgeable about what I was looking for. Daga followed up with pricing and Niamh contacted me to make sure I had all the information I needed. When I returned to the store to finalise my purchase we dealt with Aisling and she was brilliant.

21 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Patricia

Thank you so much for your lovely review. We are so happy to see everyone in our Navan branch were on hand to help you with your purchase. We really appreciate you taking the time to share this.

DKI Team

Rated 4 out of 5 stars

Repeat customer receiving great treatment as usual

We were treated well by Britney who gave us a lot of time and effort in selecting the right item, and viewing swatches outside in the natural light.

Made us feel comfortable that she had done her best to secure us the best deal.

20 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Jonathan

Thank you so much for sharing we review and your feedback. We are so happy to see that Britney was able to assist you so well while in store. We will be sure to share your review along.

DKI Team

Rated 5 out of 5 stars

Rachel and Danny were extremely helpful…

Rachel and Danny were extremely helpful and lovely to deal with. They guided us in the right direction to suit our needs.

20 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Siobhan

Thank you so much for your lovely review. We are thrilled both Danny and Rachel were able to help with your shopping experience. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

Always excellent customer service at…

Always excellent customer service at Des Kelly. Eugene and Mary helped me pick perfect carpets and rugs today. Very helpful staff.

20 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Grainne

Thank you so much for your review. We are so happy to see both Mary and Eugene were able to assist you in store. We really appreciate you choosing us for your new flooring and we look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

New floor installation

Got my floor installed by Karl. He was quick, efficient and the floor looks great. Very pleased with how it all went.

16 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Karl

Thank you so much for sharing your review and your feedback. We are so happy to see this and will be sure to share this along to Karl.

DKI Team

Rated 5 out of 5 stars

Aideen was incredibly helpful

Aideen was incredibly helpful, knowledgeable and patient with us. We looked in lots of different stores for our new bed and ended up coming back to Aideen in Des Kelly's to purchase our Respa. There was no push, no hard upsell. Just genuine customer service and care throughout. 5 *****

19 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Jennifer

Thank you so much for taking the time to share your review. We are thrilled Aideen was able to assist you in store and we really appreciate you coming back to us to purchase your new mattress.

DKI Team

Rated 5 out of 5 stars

I recently made two purchases from Des…

I recently made two purchases from Des Kelly Interiors on the Long Mile Road and had an excellent experience. Barry in the flooring department and Mary in beds and mattresses were absolutely brilliant. I couldn’t fault their customer service.

I needed the flooring installed as soon as possible, and Barry went above and beyond to accommodate our needs and make sure everything was arranged to suit us. His help and professionalism were outstanding, and the service we received was better than any other store we visited.

Mary was equally fantastic, providing friendly and knowledgeable advice and making the process of choosing our bed and mattress easy and stress-free.

Both Barry and Mary delivered excellent customer service. I would highly recommend Des Kelly Interiors on the Long Mile Road.

19 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Melanie

Thank you so much for your fantastic review and your feedback for both Barry and Mary. We are thrilled to see they made your shopping experience so pleasant. We really appreciate you choosing us for your new flooring and your new furniture.

DKI Team

Rated 5 out of 5 stars

I recently had my stairs carpet fitted…

I recently had my stairs carpet fitted by Nick, and I couldn’t be happier with the service. From start to finish, Nick provided outstanding customer service. He was professional, friendly, knowledgeable, and took the time to make sure everything was done perfectly.

The quality of the carpet installation on my stairs is excellent, and the attention to detail really shows. Purchase date is 18th of March

18 March 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Faraz

Thank you so much for your wonderful review and for your feedback. We really appreciate you choosing us for your new carpet and we are thrilled that you were happy with your shopping experience with Nick.

DKI Team

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