I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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An easy website to order and received…
An easy website to order and received very quickly.
6 November 2020
Delivered on time
Delivered on time. Clear instructions for use and a handy little bag to keep all of the leads etc in too.
6 November 2020
Excellent Service
Very friendly and informative, great service and very efficient. Excellent
2 November 2020
Menopause and vaginal dilator
The whole ordering process was good. Price was reasonable.
This will help women like myself who are going through menopause with issues arising from vaginal atrophy.
I am unable to take HRT due to going through estrogen positive breast cancer, so vaginal dilators and non hormonal moisturizer were suggested.
The product is just what I needed, high quality and hygienic ( easy to wash ).
I’d recommend this set.
27 October 2020
Easy to order online and parcel arrived…
Easy to order online and parcel arrived within a few days. Very good service.
20 October 2020
The service was good
The service was good. A point could have been better: when I ordered the electrodes I did not know that they were a pack of 4. I thought I was ordering 4 but I got 16!
18 October 2020
Great customer service with enquiries I…
Great customer service with enquiries I had related to purchase. Fast response, helpful and friendly. Products arrived very quickly too and in recycled packaging, so even better!
14 October 2020
Excellent service...
Ordering was good,delivery quick,pleased with product.
Instructions simple to understand,although,I had been primed by my hospital practitioner.
Early days yet to report on results.
11 September 2020
Unprompted review
Received in good time and was exactly…
Received in good time and was exactly what I ordered.
20 August 2020
Unprompted review
Helpful on the phone
When I phoned the staff member, Jan or is her name Jo? was kind, friendly and helpful.
4 August 2020
Unprompted review
Great delivery
Great delivery. Lovely packaging. And got a battery! Does what it needs to.
1 August 2020
Unprompted review
Excellent customer service
Excellent customer service. Sound advice offered with regard to the most suitable probe for clients with nickle intolerance. The instructions in the booklet could have been clearer with bold font. The device helped to identify the pelvic muscle for ongoing free exercises.
22 July 2020
Unprompted review
Very helpful staff and a great product
30 June 2020
Unprompted review
Very lovely people
Very lovely people and the product arrived quickly and was well thought through- Electrodes better than others I have used customer service when I got stuck was excellent - nice that you do the vat declaration too. Only thing I would suggest is a little more training on the effects some of the devices would help - though I appreciate this would be hard given everyone’s different conditions.
16 June 2020
Unprompted review
Recommended
Recommended product by physio and its making a big difference. Bought through this site and delivered quickly with no problems. Recommended.
11 June 2020
Unprompted review
Excellent
Very fast turnaround, had everything I needed as recommended by my NHS physio,
26 May 2020
Unprompted review
Very Efficient
22 May 2020
Unprompted review
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