de Smit Medical Systems Reviews 

555
TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more

Company replied

Rated 3 out of 5 stars

Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more

Rated 1 out of 5 stars

Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more

Company replied

Rated 2 out of 5 stars

I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more

Company replied

Company details

  1. Hospital equipment and supplies store

Written by the company

de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.


Contact info

1.9

Poor

TrustScore 2 out of 5

555 reviews

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No recent history of asking for reviews

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1.9

All reviews

(555)

1 review in the last 12 months

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Rated 2 out of 5 stars

This was equipment rented for a period…

This was equipment rented for a period of 12 weeks. It was supplied with batteries but the batteries were already installed but put in the wrong way round. I had to ask my family to look at the equipment which took a week of the rental time.

1 March 2021
Rated 5 out of 5 stars

I did try to order over the phone but…

I did try to order over the phone but was unable to do this if I wanted to claim the vat relief. Being no good with technology I must admit I found it difficult to order on line but I finally managed it. Delivery was very quick. I must point out that the lady on the phone was very helpful. I feel for people who haven’t got access to the internet and therefore would have to pay the vat.

12 February 2021
Rated 5 out of 5 stars

Neurotrac unit

Excellent service from this company and quality items. Would recommend. I bought the neuro trac unit and periform prob. Both arrived well packaged and within 48hrs.

30 January 2021
Rated 3 out of 5 stars

Was optimistic re this device

Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't get the device to work. The device does show background light, so not a battery problem. Staff in the clinic I've been attending are now deployed elsewhere in the NHS, so no-one to phone for advice.

13 January 2021
Rated 4 out of 5 stars

All fine thanks

I ordered 30/12, 2nd class RM, the unit was despatched 4/1 and received it on 8/1 (so all in all 10days).This may have to do with Royal Mail.
The pricing is always good, I have made orders before. The unit is good quality etc.

11 January 2021
Rated 5 out of 5 stars

Good invention.

Once you get the hang of it this helps a lot.
I’m sure no-one needs the details but it helps you feel more in control of the unfortunate side effects of a prolapse.
It arrived quickly and wasn’t shockingly expensive. And the instructions were clear.

21 December 2020
Rated 4 out of 5 stars

My order was processed and delivered…

Neurotrac machine.
My order was processed and delivered very quickly.
However the instructions for programming my Neurotrac machine were rather confusing for a lay person - I had to refer to my physiotherapist to give me simple step by step instructions to programme the machine.

17 November 2020
Rated 4 out of 5 stars

I have only just started using the…

I have only just started using the product, but feel that it will certainly improve things. I have to say that I didn't find the set up instructions clear. In the end I had to go on You Tube and find a video. Even finding the relevant video was not easy. However I found it, and am happy that I understand it all now.

16 November 2020
Rated 5 out of 5 stars

Great machine

Great machine, I wish it was possible for you to have a look at the old machine which is identical and doesn't work and I could take this one to my son's hospital for someone else to borrow.

16 November 2020

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