Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more
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Shocking customer service - I had an email exchange backwards and forwards until the issue of a gift in the wrong size was resolved. It should have been a simple process.

Reply from Desmond & Dempsey
I have been very impressed with D&D’s product quality and service overall since the very first order. We first purchased my husband a pair of pajama pants. The cotton is lovely and soft. The prints are really fun. We’ve since purchased him two further pairs and I also got myself a night slip.
When I purchased another night slip in the same cut and size in the archival sale that fit quite differently, the return process was simple and straightforward. We are huge fans.

Reply from Desmond & Dempsey
I ordered my pajamas about a month ago, a long leopard print nightgown. Wonderfully soft. Im a size 8 so ordered a small for comfort. Initially too big in the bust despite being on smallest straps so figured I’d need to get my needle and thread to adjust for myself. Un/Fortunately my husband did the laundry and washed my gown with regular laundry rather than delicates so it shrunk a bit resolving my alteration issue positively.
However I’m writing now having worn and washed the PJs multiple times in a month and am sad to report that I wish I hadn’t spent £100 on these PJs. It’s embarrassing I spent that much. They’ve torn once at the seam while rolling over in bed and once on the fabric when I’ve stood up. So lovely soft but VERY thin pajamas. Definitely don’t know what the £100 is for as it’s not fabric or craftsmanship so that just leaves design and marketing. I’m summary they won’t last if you actually try and sleep or move about at home in them.

Reply from Desmond & Dempsey
I absolutely love Desmond and Dempsey. I have numerous pjs from this company and love them all. The cotton is crisp and soft and the colors stay bright wash after wash. They are also super fun and comfortable and I find myself lounging in them on lazy days.
I recently returned something for the first time and it was super easy. The charge for international return shipping was nominal- a pleasant surprise.
Truly my favorite place to buy pjs!

Reply from Desmond & Dempsey
Change of materials, not all their women’s items are 100% cotton which is not as nice to sleep in especially when it is hot. My husband bought them for me thinking they were the same as my previous ones. Just beware if you want them to be soft.

Reply from Desmond & Dempsey
I love my wide leg pyjama trousers and I make the morning longer that I can wear them longer! ;) Very good qualizy, lovely prints and colours! I ordered today my second pyjama trousers. <3

Reply from Desmond & Dempsey
Faulty product and no replacement
I ordered a pyjama set as a birthday present and after one wear the stitching on the shorts came apart, I contacted customer service asking for a replacement or a credit note so I could repurchase and after an initial quick response was left waiting a few days to eventually receive a credit note for just a small percentage of what I paid (less than half) - meaning I'd be out of pocket if I purchased a replacement. After contacting them again to ask for a replacement and chasing after seeing the product only had one left in stock I've still received no reply. So I'm now left with a pair of pyjamas falling apart and no replacement or full credit note to repurchase- how is this acceptable?

Reply from Desmond & Dempsey
The detailed communication, quick shipping and beautiful packaging were all spot-on but the towel robe isn’t what I expected. It just doesn’t look like the photos. Perhaps I should have purchased a different style.

Reply from Desmond & Dempsey
You sent me an email offering me a ten percent discount then told me it wasn’t applicable. Then you told me the other tennis purchased wasn’t available 5 days after I ordered it and said you held up
The order as a result

Reply from Desmond & Dempsey
I absolutely love these pajamas. They are the only brand that keep me cool at night. Speedy delivery to Canada as well!

Reply from Desmond & Dempsey

Reply from Desmond & Dempsey
Overhyped and overpriced. The cut of the nighties is bizarre - the square shape is so enormous, it just gapes everywhere (and that’s going down two sizes). The slip nightie is shapeless and cut so that, even with the straps fully tightened, it flaps around at the front. Perhaps the worst thing I discovered is that they don’t use any critical reviews on their website, so that the impression is one of delighted customers. Very bad practice.

Reply from Desmond & Dempsey
Beautiful pyjamas! A real treat. Wonderful light cotton - these PJs have been perfect throughout this sweltering summer.

Reply from Desmond & Dempsey
I emailed to say I needed to cancel the order - within minutes of placing it - but I've had no response, and it now appears to have shipped....

Reply from Desmond & Dempsey
The fit and comfort is amazing! Organic cotton👍
Would like to see more fabric choices in cotton robes!!

Reply from Desmond & Dempsey
Excellent in every way. I keep on ordering for myself and friends who are all happy as well .

Reply from Desmond & Dempsey
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