Desmond & Dempsey Reviews 

3,599
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful sleepwear collections. Customers frequently praise the exceptionally soft cotton materials, vibrant and unique prints, and gorgeous presentation boxes that truly elevate the unboxing experience. Furthermore, people often mention the prompt delivery services and the exceptionally helpful customer support team ready to assist with any questions. However, some customers also noted occasional sizing discrepancies and minor product flaws such as missing buttons or extremely thin fabric. A few people were also dissatisfied with slow customer service responses and experienced difficulties when trying to secure refunds or resolve delivery issues.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the exquisite cotton quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting the soft and breathable cotton fabric as well... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick shipping times,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting prompt and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes and delivery, with many expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more

Company replied

Rated 4 out of 5 stars

Would have been better to make it obvious I was buying Pointelle shorts only rather than a set of top & shorts that I thought I’d bought. My partner was disappointed when it arrived so had to buy the... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the latest pyjamas addition to my D&D’s collection ♥️ The linen is beautifully soft & the design a striking collage 😍 All my D&D’s are cherished & without doubt perfect to live... See more

Company replied

Rated 5 out of 5 stars

I already had a dressing gown before receiving this latest item 'Loxodonta Print Chambray/red boxy top. I love the soft cotton material, beautiful colours and print. Also the fit and design is perfec... See more

Company replied


Company details

  1. Clothing Shop
  2. also in
  3. Ladies' clothes shop
  4. Men's clothes shop

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, LoveSleeps, has just launched. A collection that was inspired by a Monastery and a Temple, on an island off the coast of Naples - Ischia. Joel and Molly, visited in August 2024 for a long weekend and were so moved by the space, by the quiet and creativity that came from rest that our studio has created not only a new seasonal collection, but a new chapter and calling card for D&D: “and on the seventh day there was rest”. The collection pays ode to the heavenly parts of rest. The freedom it allows our minds. It’s also an homage to the summer days that we pray last forever but eventually become a dream. 𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,599)

500 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking customer service

Shocking customer service - I had an email exchange backwards and forwards until the issue of a gift in the wrong size was resolved. It should have been a simple process.

31 August 2026
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Reply from Desmond & Dempsey

Hi Alison,

Thank you for taking the time to leave us a review. We’re sorry to hear that you felt our customer service fell short of your expectations.

Having reviewed your case, we can see that our team was able to assist with your query and that the exchange issue was successfully resolved. That said, we’re disappointed to hear that your overall experience left you feeling this way.

A member of our team will be reaching out to you directly to better understand what went wrong from your perspective and to see how we can improve your experience.

Kind regards,
Team D&D

Rated 5 out of 5 stars

Love the products!

25 August 2026
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Reply from Desmond & Dempsey

Hi Masa, 
Thank you so much for your review.
We are so happy you love your D&Ds :)
Take care, 
the D&D team x

Rated 5 out of 5 stars

I have been very impressed with D&D’s…

I have been very impressed with D&D’s product quality and service overall since the very first order. We first purchased my husband a pair of pajama pants. The cotton is lovely and soft. The prints are really fun. We’ve since purchased him two further pairs and I also got myself a night slip.

When I purchased another night slip in the same cut and size in the archival sale that fit quite differently, the return process was simple and straightforward. We are huge fans.

31 July 2026
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Reply from Desmond & Dempsey

Hi Sharone,
Thanks so much for taking out the time to leave us a review. 
We are so glad to hear this and delighted to hear about this as we put in a lot of effort into creating these pieces for your comfort and a service that is smooth.  
Happy Lounging!
With great care,
Team D&D x

Rated 2 out of 5 stars

You’re not paying for quality or fabric - just the marketing budget, beware

I ordered my pajamas about a month ago, a long leopard print nightgown. Wonderfully soft. Im a size 8 so ordered a small for comfort. Initially too big in the bust despite being on smallest straps so figured I’d need to get my needle and thread to adjust for myself. Un/Fortunately my husband did the laundry and washed my gown with regular laundry rather than delicates so it shrunk a bit resolving my alteration issue positively.

However I’m writing now having worn and washed the PJs multiple times in a month and am sad to report that I wish I hadn’t spent £100 on these PJs. It’s embarrassing I spent that much. They’ve torn once at the seam while rolling over in bed and once on the fabric when I’ve stood up. So lovely soft but VERY thin pajamas. Definitely don’t know what the £100 is for as it’s not fabric or craftsmanship so that just leaves design and marketing. I’m summary they won’t last if you actually try and sleep or move about at home in them.

29 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Wyne,
Thank you for taking the time to share such detailed feedback. We’re really sorry to hear that your nightgown has not held up as you expected, particularly after such a short period of time.
We’re pleased to hear that you initially loved the softness and feel of the fabric, but we’re naturally disappointed to hear about the tears you’ve experienced. This certainly isn’t the experience we want for our customers, and we’d like to look into this further to understand what may have happened.
Please can you reach out to us on Customercare@desmondanddempsey.com with order number and pictures of the tear so we can gather a little more information and see how we can best assist.
Thank you again for bringing this to our attention, feedback like this is important to us and helps us ensure we continue to improve both our products and customer experience.
Kind regards,
Team D&D

Rated 5 out of 5 stars

I absolutely love Desmond and Dempsey

I absolutely love Desmond and Dempsey. I have numerous pjs from this company and love them all. The cotton is crisp and soft and the colors stay bright wash after wash. They are also super fun and comfortable and I find myself lounging in them on lazy days.
I recently returned something for the first time and it was super easy. The charge for international return shipping was nominal- a pleasant surprise.

Truly my favorite place to buy pjs!

30 June 2026
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Reply from Desmond & Dempsey

Dearest Kim, 
Thanks so much for taking out the time to write us a review. 
We are so glad to hear this! Hope you have the most wonderful time lounging. x
With great care,
Team D&D x

Rated 3 out of 5 stars

Change of materials

Change of materials, not all their women’s items are 100% cotton which is not as nice to sleep in especially when it is hot. My husband bought them for me thinking they were the same as my previous ones. Just beware if you want them to be soft.

18 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Karen,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that the change in material wasn’t quite what you were expecting. We now offer a wider range of collections and fabrics, including cotton and Lyocell jersey, so that our customers can choose the feel and finish that suits them best.
We remain very true to our cotton collections and continue to offer a number of styles made from 100% cotton. We always recommend checking the product description for the specific fabric composition when purchasing, as our collections do vary.
If you’d prefer a cotton style, we’d be very happy to help you find a suitable alternative, and you’re of course welcome to arrange an exchange. We always want our customers to be delighted with their purchase and hope we can find something that’s a better fit for you.
With Care,
Team D&D

Rated 5 out of 5 stars

I love my wide leg pyjama trousers and…

I love my wide leg pyjama trousers and I make the morning longer that I can wear them longer! ;) Very good qualizy, lovely prints and colours! I ordered today my second pyjama trousers. <3

24 August 2026
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Reply from Desmond & Dempsey

Dearest Jutta, 
Thanks so much for taking out the time to write us a review. 
We are so glad to hear this! Hope you have the most wonderful time lounging. x
With great care,
Team D&D x

Rated 4 out of 5 stars

So English

So English. Great pj’s for all the family.

3 November 2025
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Reply from Desmond & Dempsey

Dear Caroline, 

Thanks for taking out the time to write us a review. 

We are glad to hear that your whole family loves D&D's as much as we love making them for you!

Have a wonderful time lounging. 

Take Care,
Team D&D

Rated 1 out of 5 stars

Faulty product and no replacement

Faulty product and no replacement

I ordered a pyjama set as a birthday present and after one wear the stitching on the shorts came apart, I contacted customer service asking for a replacement or a credit note so I could repurchase and after an initial quick response was left waiting a few days to eventually receive a credit note for just a small percentage of what I paid (less than half) - meaning I'd be out of pocket if I purchased a replacement. After contacting them again to ask for a replacement and chasing after seeing the product only had one left in stock I've still received no reply. So I'm now left with a pair of pyjamas falling apart and no replacement or full credit note to repurchase- how is this acceptable?

19 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Zoe,
Thanks for taking out the time to write us a review. 
Sorry to hear about this. As clearly stated on our website, we are closed over the weekend, so there was unfortunately no one available to respond during this time.
Having reviewed the correspondence, we can see that our team did offer to resolve the issue with the individual piece that was reported as faulty. However, our records also show that we had already gone further and offered a resolution for the entire set.
We always aim to provide excellent customer service and are more than happy to work towards a resolution that works for customer.
Take Care,
Team D&D

Rated 5 out of 5 stars

Good staff interaction

Good staff interaction

21 August 2026
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Reply from Desmond & Dempsey

Dear Harriet,

We are so glad to hear that you had a good time with our team and they were able to help you as they continuously strive for excellent service! 

Have the most wonderful time lounging.

Take Care,
Team D&D x

Rated 4 out of 5 stars

Not quite….

The detailed communication, quick shipping and beautiful packaging were all spot-on but the towel robe isn’t what I expected. It just doesn’t look like the photos. Perhaps I should have purchased a different style.

18 August 2026
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Reply from Desmond & Dempsey

Hi there, 
Thanks so much for taking out the time to write us a review. 

We are glad that you were happy with the service. For the robe, we'd love to learn more about your experience to make improvements and see how we can help you. Please do reach out to us on Customercare@desmondanddempsey.com x

Take Care,
Team D&D

Rated 1 out of 5 stars

You sent me an email offering me a ten…

You sent me an email offering me a ten percent discount then told me it wasn’t applicable. Then you told me the other tennis purchased wasn’t available 5 days after I ordered it and said you held up
The order as a result

20 August 2026
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Reply from Desmond & Dempsey

Hi Tracie, 
Sorry to hear that your experience wasn’t quite what you’d hoped for.
Just to clarify for anyone reading, our discount codes can’t be used on sale items, as these products have already been reduced in price. This is outlined in our terms and conditions.
We always do our best to keep customers updated if an item becomes unavailable, and in this case, we can see that emails were sent with updates regarding the order. We’d always recommend keeping an eye on your inbox to make sure you don’t miss any important updates from us.
We’re pleased to see that the order is now out for delivery, and we hope it reaches you very soon! Thank you for your patience and understanding.
Take Care,
Team D&D

Rated 5 out of 5 stars

I absolutely love these pajamas

I absolutely love these pajamas. They are the only brand that keep me cool at night. Speedy delivery to Canada as well!

18 August 2026
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Reply from Desmond & Dempsey

Hi Janelle, 
Thank you so much for taking the time to leave us your kind review. We are so thrilled to hear you are happy with your order and the quality :) 
We hope you get lots of dreamy sleep in your D&Ds!
Take care, the D&D team x

Rated 2 out of 5 stars

I was unable to get my 10% off

I was unable to get my 10% off. I

19 August 2026
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Reply from Desmond & Dempsey

Hi Kathy,

Thanks for taking out the time to write us a review. 

Sorry to hear about this. We always recommend reaching out to our Customer care team in case of any issues so they can help resolve and understand why this may have happened. 

Please do reach out so we can take a look. 

Hope to hear soon,
Team D&D

Rated 2 out of 5 stars

Overhyped and overpriced

Overhyped and overpriced. The cut of the nighties is bizarre - the square shape is so enormous, it just gapes everywhere (and that’s going down two sizes). The slip nightie is shapeless and cut so that, even with the straps fully tightened, it flaps around at the front. Perhaps the worst thing I discovered is that they don’t use any critical reviews on their website, so that the impression is one of delighted customers. Very bad practice.

16 July 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Becky, 
We’re sorry to hear that the fit of our nighties wasn’t right for you, and we really appreciate you sharing your feedback.
Our Square Nightie is designed to have a relaxed, flowy A-line shape, while our Slip Nightie has a straighter silhouette, so they are intentionally quite different in their fit and feel. We understand that this style of cut may not suit everyone, and we’re always happy to offer guidance on sizing and fit before you purchase.
We have a wide range of honest and varied reviews on our website, as well as on Trustpilot, and we value all customer feedback, both positive and constructive.
If you’d like to discuss the fit in more detail, please do reach out to our Customer Care team — we’d be very happy to help.
Take Care,
Team D&D

Rated 5 out of 5 stars

Beautiful pyjamas

Beautiful pyjamas! A real treat. Wonderful light cotton - these PJs have been perfect throughout this sweltering summer.

17 August 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for taking the time to leave your lovely review. We are delighted to read this!

We hope you get lots of dreamy sleep in your new PJs and stay cool in this heat. x

Take care, the D&D team x

Rated 1 out of 5 stars

I emailed to say I needed to cancel the…

I emailed to say I needed to cancel the order - within minutes of placing it - but I've had no response, and it now appears to have shipped....

19 August 2026
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Reply from Desmond & Dempsey

Hi Isabel,

Thanks for taking out the time to write us a review. 

Sorry to hear. We can see our team got back to you just after an hour of recieving the email and by then our speedy warehouse team had shipped your order already as they are very speedy! Next steps have been shared with you. 

Look forward to hearing from you. 

Take Care,
Team D&D

Rated 5 out of 5 stars

The fit and comfort is amazing

The fit and comfort is amazing! Organic cotton👍

Would like to see more fabric choices in cotton robes!!

18 August 2026
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Reply from Desmond & Dempsey

Hi Francine, 
Thank you so much for your review and shaing what you'd like to see, I'll be sure to pass on to our team. 
We are so happy you love your D&Ds :)
Take care, 
the D&D team x

Rated 5 out of 5 stars

Excellent in every way

Excellent in every way. I keep on ordering for myself and friends who are all happy as well .

18 August 2026
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Reply from Desmond & Dempsey

Hi Ally,
Thanks so much for taking out the time to leave us a review. 
We are so glad to hear this and delighted to hear about this as we put in a lot of effort into creating these pieces for your comfort. 
Happy Lounging!
With great care,
Team D&D x

Rated 5 out of 5 stars

soft as a cloud

soft as a cloud
sexy like a tiger

11 August 2026
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Reply from Desmond & Dempsey

Dear Maha, 

Thanks so much for taking out the time to leave us a review. 

We are so pleased to hear and must say you are as sweet as sugar! 🙈💕

Hope you have lovely dreamy sleeps. x

Take Care, 
Team D&D

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