Desmond & Dempsey Reviews 

3,599
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful sleepwear collections. Customers frequently praise the exceptionally soft cotton materials, vibrant and unique prints, and gorgeous presentation boxes that truly elevate the unboxing experience. Furthermore, people often mention the prompt delivery services and the exceptionally helpful customer support team ready to assist with any questions. However, some customers also noted occasional sizing discrepancies and minor product flaws such as missing buttons or extremely thin fabric. A few people were also dissatisfied with slow customer service responses and experienced difficulties when trying to secure refunds or resolve delivery issues.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the exquisite cotton quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting the soft and breathable cotton fabric as well... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick shipping times,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting prompt and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes and delivery, with many expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more

Company replied

Rated 4 out of 5 stars

Would have been better to make it obvious I was buying Pointelle shorts only rather than a set of top & shorts that I thought I’d bought. My partner was disappointed when it arrived so had to buy the... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the latest pyjamas addition to my D&D’s collection ♥️ The linen is beautifully soft & the design a striking collage 😍 All my D&D’s are cherished & without doubt perfect to live... See more

Company replied

Rated 5 out of 5 stars

I already had a dressing gown before receiving this latest item 'Loxodonta Print Chambray/red boxy top. I love the soft cotton material, beautiful colours and print. Also the fit and design is perfec... See more

Company replied


Company details

  1. Clothing Shop
  2. also in
  3. Ladies' clothes shop
  4. Men's clothes shop

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, LoveSleeps, has just launched. A collection that was inspired by a Monastery and a Temple, on an island off the coast of Naples - Ischia. Joel and Molly, visited in August 2024 for a long weekend and were so moved by the space, by the quiet and creativity that came from rest that our studio has created not only a new seasonal collection, but a new chapter and calling card for D&D: “and on the seventh day there was rest”. The collection pays ode to the heavenly parts of rest. The freedom it allows our minds. It’s also an homage to the summer days that we pray last forever but eventually become a dream. 𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,599)

500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect in every way

Perfect in every way

14 August 2026
Desmond & Dempsey logo

Reply from Desmond & Dempsey

Dearest Karen,
Thanks for taking out the time to write us a review.
We're glad to hear this! 
Thank you so much for the feedback as it means a lot to us. 
With much care,
Team D&D xx

Rated 5 out of 5 stars

Absolute luxury

Prompt service from ordering to delivery.
Pyjamas beautifully packaged.

13 August 2026
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Reply from Desmond & Dempsey

Hi Catherine,
Thanks so much for taking out the time to write us a review. 
We are so glad to hear this! Hope you have the most wonderful time lounging. x
With great care,
Team D&D x

Rated 1 out of 5 stars

They had sent me tatty

They had sent me tatty, and terribly Constructed pyjamas. Customer service basically told me that I should be grateful that im allowed to exchange me tatty, messy ,pyjamas for another pair

That all i have to say!

20 January 2026
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Reply from Desmond & Dempsey

Hi Kenny, 

Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience. We’ve looked into this and can’t see any record in our communications that this was communicated by our team. However, we can see that a replacement pair was sent to you to make sure you received the correct set and to resolve the issue for you.
We hope you’re enjoying your new pyjamas!
Take Care, 
Team D&D

Rated 4 out of 5 stars

Fast delivery

Fast delivery, without unnecessary packaging

11 August 2026
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Reply from Desmond & Dempsey

Hi Kathrin, 
Thank you so much for taking the time to leave us your kind review. 
We are so thrilled to hear you are happy with your order  :) 
We hope you get lots of dreamy sleep in your D&Ds!
Take care, 
the D&D team x

Rated 5 out of 5 stars

Thank you to Customer Services for…

Thank you to Customer Services for helping me correct a mistake I had made in my order. A big shout out to Mina for going the extra mile.

13 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Ali, 
Thanks for taking out the time to write us a review. 

We are so pleased to hear that our team was able to help with your order. Hope you have the most wonderful time lounging! x

Take Care,
Team D&D xx

Rated 5 out of 5 stars

Excellent

Mina went out her way to ensure that my parcel returned to D&D , was routed back to me in time for me to travel with on Wednesday. The pyjamas are a 40th birthday present for my daughter in law.
She kept in touch with me which I appreciated.
The pyjamas also arrived in a beautiful wrapping.
Very happy

10 August 2026
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Reply from Desmond & Dempsey

Dearest Deborah, 

We are so very glad to hear this! 💛

Our team loves to go above and beyond to help in every way possible and ensure your order reaches you safely and swiftly. We are pleased to know you had a great experience with us! 

Hope these make a wonderful present x

With great care, 
Team D&D xx

Rated 5 out of 5 stars

Was a bit nervous as it was my first…

Was a bit nervous as it was my first purchase and not to sure about the sizing. But my goodness were they so beautiful and the fabric is so soft and comfortable especially for warm nights.

6 August 2026
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Reply from Desmond & Dempsey

Hi Rekha, 
Thank you so much for your kind review - we are so pleased you love the quality and design. We put in so much care into making these for you.  :)
We hope you adore your D&Ds!
Take care, 
the D&D team x

Rated 2 out of 5 stars

Price went up about £35 just after I…

Price went up about £35 just after I added to my basket

11 August 2026
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Reply from Desmond & Dempsey

Hi there,
Thanks for taking out the time to write us a review. 

Sorry to hear this. We’ve taken a look into your order, and it appears that the same sale price shown on our website was applied to your order, with no price change made.
That said, we’d be happy to look into this further. Please reach out to our customer service team with a few more details, and we can investigate this for you, as everything appears correct on our end.
Look forward to hearing from you soon,
Team D&D x

Rated 5 out of 5 stars

Lovely quality garment and service

Lovely quality garment and service

11 August 2026
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Reply from Desmond & Dempsey

Hi Richard,
 
Thank you so much for taking the time to leave us a review - we love to hear this!
We hope you get lots of dreamy sleep in your D&Ds. 
Take care, 
the D&D team x

Rated 5 out of 5 stars

I have a D & D nightdress and have just…

I have a D & D nightdress and have just ordered a second exactly the same because I love the leopard print and it is the only thing I can bear to wear in the hot weather.

10 August 2026
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Reply from Desmond & Dempsey

Dear Jane,
 
Thank you so much for taking the time to leave us your kind review. We are so thrilled to hear you are happy with your order and the quality :) 
We hope you get lots of dreamy sleep in your D&Ds!
Take care, 
the D&D team x

Rated 5 out of 5 stars

I love their PJs and nighties

I love their PJs and nighties. Great quality and design.

27 May 2026
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Reply from Desmond & Dempsey

Hi there, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

The best pyjamas

The best pyjamas, especially for summer and heatwaves - the cotton is thin but not clingy. Beautiful prints. Wonderful customer service, very helpful and patient.

2 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Justyna,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces to you, truly means the world to us. 💛 

We hope your new D&D pieces bring you plenty of comfy moments.

Take Care,
Team D&D x

Rated 2 out of 5 stars

Started charging for returns and whilst…

Started charging for returns and whilst I’m sure it’s in the small print they don’t make this very apparent. The fact a lot of their current stock is £29.99 in TK Maxx and on the TK Maxx website makes me worry the company might be having financial issues.

9 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Janet, 

Thanks for leaving us a review. 

Sorry to hear about your disappointment. Our returns charge is clearly outlined on our website within our Returns Policy, as well as being displayed during the returns process when you log a return through our portal. We do, however, appreciate your feedback and will continue to look at ways of making this even more visible.
Regarding the £29.99 products you’ve seen at TK Maxx, these are excess stock that has been purchased to be sold by TK Maxx, rather than see perfectly good products go to waste. TK Maxx’s pricing is separate from our own and doesn’t reflect the value or pricing of our current collections, nor is it an indication of the financial position of our business. 
We really appreciate your support and hope this provides some reassurance.
Take Care,
Team D&D

Rated 1 out of 5 stars

I paid £10 for guaranteed next day…

I paid £10 for guaranteed next day delivery and it did not arrive next day. I ordered before the cut off time and have evidence of that, and waited in all day on Saturday, but it did not arrive. I did arrive on Sunday, but I had plans which I had to cancel, in case it was delivered.

7 August 2026
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Reply from Desmond & Dempsey

Hi Leigh, 

Sorry to hear about your experience with Royal Mail. 

They are a separate company from us and we will be sure to pass on this feedback to them. We always recommend reaching out to us directly so we can look and sort such issues for you! 

We have refunded the extra delivery charge to you already. x

Take Care, 
Team D&D

Rated 5 out of 5 stars

As always a perfect product

As always a perfect product, delivered in good time. Such a delight ordering from you.

7 August 2026
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Reply from Desmond & Dempsey

Hi April, 
Thank you so much for your kind review - we are so pleased you love the quality and design. We put in so much care into making these for you.  :)
We hope you adore your D&Ds!
Take care, the D&D team x

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Love the pj’s!!!

3 August 2026
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Reply from Desmond & Dempsey

Dearest MIchelle,
Thanks for taking out the time to write us a review.
We're glad to hear this! 
Thank you so much for the feedback as it means a lot to us. 
With much care,
Team D&D x

Rated 5 out of 5 stars

my new go to brand for sleepwear!

I have loved interacting with Desmond and Dempsey everything from choosing their beautiful pjs as presents and for myself and the boundless support that their customer service offers. I had an incredible night sleep wearing my new pjs and i feel like i finally have my go to brand for sleepwear. Excellent quality and beatutful prints!

4 August 2026
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Reply from Desmond & Dempsey

Hi Christina, 
Thank you so much for the review. 
We’re really glad everything hit the mark and you love your D&D's as much as we love making them for you. We put in a lot of effort in packaging, shipping so are so happy to know this. x
Hope to see you back for more soon!
Take Care, 
Team D&D x
Jul

Rated 5 out of 5 stars

Feel comfortable

I like the material and the small details feeling comfortable

3 August 2026
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Reply from Desmond & Dempsey

Dear Alia, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Robe and slippers

Thrilled with purchase

4 August 2026
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Reply from Desmond & Dempsey

Dearest Marcie, 
Thanks so much for taking out the time to write us a review. 
We are so glad to hear this! Hope you have the most wonderful time lounging. x
With great care,
Team D&D x

Rated 5 out of 5 stars

Top-notch customer support

Top-notch customer support! Mina was incredibly helpful and understanding, and I really appreciate all her help. My dream nightie is arriving tomorrow—I can't wait!

5 August 2026
Unprompted review
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Reply from Desmond & Dempsey

Hi Egle, 
Thank you so much for taking out the time to leave such a lovely review!
We love to hear this!
Providing excellent support to our wonderful customers is always our top priority, and we're delighted we could meet your expectations!
Happy Lounging!
Take care,
The D&D Team. x

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