Have bought several hampers as presents and they've always been well received. This time my partner had the Devon cream tea hamper and it was great , the biscuits were tasty and the tea bags perfect... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing service. Ordered from Devon Monday afternoon and was delivered to family in Birmingham Tuesday morning. It was important that it was Devon cream as they can only get Cornish cream in Birmingha... See more
Cannot recommend them enough! Firstly, to find Devon clotted cream is such an absolute rarity, Roddas is not right and it's everywhere! Everything in the hamper was delicious. Customer service is... See more
I have sent at least 4 or 5 cream teas as birthday presents, and they have always been received with delight by the recipients, who tell me how fresh and delicious everything is! This time my pay... See more
Company details
Written by the company
✨ Luxury Gifts Hampers ☕ Authentic Devon Produce 💙 Find your very own #SliceOfDevon
Contact info
Barncoose Industrial Estate, TR15 3RQ, Redruth, United Kingdom
- 01209 703823
- customerservices@devoncreamteas.co.uk
- devoncreamteas.co.uk
4.5
Excellent
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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99th Birthday Treat
Perfect! It sure brought a smile to a lovely lady on her 99th Birthday. Really hope I'm placing a duplicate order this time next year 🙏 Highly recommended!
17 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for sharing such a heartwarming story. We're thrilled to have helped bring a smile on such a special birthday. We look forward to welcoming your duplicate order next year and truly appreciate your recommendation!
Excellent service
Excellent service, delivered bang on time. Really pleased with everything, so easy to order online too.
9 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for the excellent review. We're happy everything arrived on time and that you found the online ordering process easy and smooth.
Ordered cream tea for a friend who'd…
Ordered cream tea for a friend who'd had a fall. Thought she'd like it as a change from the usual flowers. She did! She was thrilled.
15 July 2025
Unprompted review
Reply from Devon Cream Teas
What a thoughtful idea! It’s wonderful to hear your friend enjoyed the cream tea and that it brought her some happiness during a tough time.
It was a surprise Birthday gift
It was a surprise Birthday gift. My friend was delighted with it and enjoyed her cream tea.
Will order from you again.
12 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for sharing this. We're delighted your friend enjoyed the cream tea and that it made a wonderful birthday surprise. We look forward to your next order!
Very speedy
Very speedy. Enjoyed by recipient and crumbled scones replaced straight away. Excellent customer service in hot weather
12 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your kind words. We're glad the recipient enjoyed the cream tea and that our customer service met your expectations, especially in the hot weather.
Gift
Ordered as a belated birthday gift, arrived on date requested at a reasonable time. The recipient was very pleased with the gift.
3 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your lovely review! We’re so pleased to hear the gift arrived right on time and that the recipient was happy with it- that’s exactly what we hope for. We're glad we could help make the belated birthday special!
Great hamper especially for a lovely…
Great hamper especially for a lovely gift for someone.
4 July 2025
Unprompted review
Reply from Devon Cream Teas
Thanks so much for your kind words! We're delighted to hear you thought the hamper made a lovely gift, we hope it was well received!
Great experience
Great experience. Easy to order from and 10% off the first order. Arrived on time and receivers said it was delicious and good quality.
3 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for the lovely review! We're so pleased to hear you had a great experience ordering with us and enjoyed the 10% off your first order. Even better to know the gift arrived on time and was a hit with the recipients!
Delivery arrived bang on date as I…
Delivery arrived bang on date as I requested!
The presentation off it looked very nice & inviting!
The actual food, Pasties & Cream Tea, well what can I say apart from De-li-cloud and absolutely delightful
Thankyou very much
3 July 2025
Unprompted review
Reply from Devon Cream Teas
Thank you very much for your kind review. We're delighted to hear that your delivery arrived on the requested date and that the presentation and quality of the food met your expectations. It’s always a pleasure to know our pasties and cream tea were so well received.
Disappointing experience and lacking customer care.
I ordered a cream tea and pasty for my husband for father's Day, mid June, because his Dad passed away in January and I just wanted a treat for him, he loves both scones and pasties so it was going to be perfect for him. The hamper arrived a day early so it sat in our porch for a while but I spotted it first and popped it straight in the fridge.
Husband opened it on the Saturday and although the scones were very crumbly and in pieces and the cream had to be taken out of the fridge for a while in order to soften up to be able to spread it on them, he enjoyed his treat.
That evening I said you can have the pasty for dinner tonight, and he said what pasty? I took a look in the hamper and no pasty, luckily I had a pie I could cook for him from frozen... he loves his pastries lol.
I emailed the company and told them what had happened and asked if they could please send the pasty as he really wanted to try it.
I received an email from them back saying the orders are hand-picked so someone had made a mistake sorry, and that they would give me a partial refund, nothing about sending me the pasty.
The refund never happened, I've checked properly.
So the cream tea itself was ok, if rather bashed about, but we didn't get what I'd paid for and didn't even get the promised partial refund. All in all a disappointing buy that I had hoped would be a lovely surprise.
They've missed out on a repeat buy of the pasties as I'm not going to order a pack of something that we've not tried from a company that doesn't seem to care. Sad really, good customer service is vital in these days of online shopping.
14 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for taking the time to share your experience, and first of all, we're truly sorry to hear about your husband's loss earlier this year. It means a lot that you chose one of our hampers as a special Father’s Day treat during a difficult time.
We’re very sorry to hear that the order didn’t arrive as expected; both in terms of timing and contents. Your disappointment is completely understandable. A missing pasty and a damaged cream tea hamper, especially when it was meant as a heartfelt surprise, falls short of the standard we aim to provide.
We also apologise for the lack of follow-through on the promised refund, that’s not acceptable, and we’re looking into how this was missed.
We’d really like the chance to make this right. Please get in touch with us again at customerservices@devoncreamteas.co.uk, and we’ll ensure your refund is processed promptly and discuss how we can put things right for you and your husband.
Thank you again for your feedback.
I'd leave a zero-star review if I…
I'd leave a zero-star review if I could. I ordered a hamper to be delivered for Father's Day, paying the additional cost for it to be delivered at the weekend.
Well, my hamper should have been delivered on 13th June, and I still haven't received it. I've reached out to the company several times, was told it had been dispatched and yet when I contacted the delivery company ( several times) they haven't received it at their distribution hub.
Was told I'd receive a refund, but after almost 2 weeks still no sign of that, Customer service is a joke, It took them almost 2 days to respond to a query sent via the Help section on their website.
If there were issues with dispatch, just say so, don't come up with unbelievable excuses and try and blame the couriers you use.
Just want my money back now.
Had previously had a lovely straighforward transaction with them last year but after this year's debacle I would never use this company again.
Disgusted is an understatement, that they think so little of their customers
13 June 2025
Unprompted review
Reply from Devon Cream Teas
We’re very sorry to hear about your recent experience and completely understand your frustration. Missing a Father’s Day delivery and the delays in communication fall far short of the service we aim to provide.
We sincerely apologise for the inconvenience caused by the hamper not arriving, the confusion over its status, and the delay in processing your refund. This is not the experience we want for our customers, especially those who have trusted us before.
Please get in touch directly at customerservices@devoncreamteas.co.uk so we can urgently prioritise your refund and address any outstanding concerns. Your feedback is invaluable, and we are committed to making this right.
Thank you for your patience, and again, we apologise for letting you down.
Easy to order prompt confirmation…
Easy to order prompt confirmation delivered on date requested
Overall excellent experience
27 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your wonderful feedback! We’re delighted to hear you found the ordering process easy and that your delivery arrived right on time.
We appreciate your kind words and look forward to helping you again soon!
Hamper gift for Dad
The hamper gift turned up on time and in excellent condition. It was superb food. Will happily use again.
25 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your lovely feedback! We’re so glad to hear the hamper arrived on time and that you enjoyed the food.
We look forward to serving you again in the future!
Awful service….
Awful service….. ordered a hamper for Father’s Day and this did not arrive. No communication from company I had to chase them….. had to chase a refund several times….. no replacement offered. I have asked that this be escalated and have heard nothing back. I would not recommend this company to anyone.
14 June 2025
Unprompted review
Reply from Devon Cream Teas
We’re very sorry to hear about your experience and sincerely apologise for the lack of communication and the inconvenience caused by your Father’s Day hamper not arriving.
We understand how disappointing this must have been and regret that we didn’t meet your expectations, especially when you had to chase both updates and a refund. This is not the standard of service we strive to provide.
Please contact us directly at customerservices@devoncreamteas.co.uk so we can ensure your case is escalated immediately and resolve any outstanding issues.
Thank you for your feedback.
Great gift idea
It was bought as a gift, it's a great concept! Only issue was, it was delivered the day after my 'preferred' date and as it was a birthday, it wasn't ideal. I understand the reasons behind that though. All in all, easy to use website order.
25 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your kind words and for sharing your experience. We’re glad you liked the concept and found our website easy to use.
We’re sorry the delivery missed your preferred date, especially for a birthday. We appreciate your understanding.
Thanks again for your feedback, and we hope to serve you even better next time!
Yummy 😋 great scones
Yummy 😋 great scones, plenty of jam and cream. Easy to use website, delivered on time and great customer service
25 June 2025
Unprompted review
Reply from Devon Cream Teas
Thanks so much for your fantastic review! We’re thrilled you enjoyed the scones and that you found our website easy to use with great service.
Avoid this company!!
Avoid this company. Failed to deliver! Fathers day hamper didn't arrive. When I emailed the next day to ask why I was just told "sorry for any inconvenience". No reason given, no message to say it wouldn't arrive or apology. Waited all day for it and fathers day ruined. Only after I contacted them did I get a response with a "sorry" email and a full refund. Shouldn't I have been offered a complimentary voucher or something? So disappointing.
15 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for sharing your experience, and we’re truly sorry for the disappointment caused by your Father’s Day hamper not arriving as expected.
We understand how upsetting this was, especially on such an important day, and apologise for the lack of proactive communication on our part. Your feedback about offering a voucher or additional gesture is completely valid, and we’re taking this on board to improve our customer care.
We appreciate you accepting the refund, and we’d like to assure you that we’re working hard to prevent issues like this from happening again.
Thank you for your feedback.
Reply from Devon Cream Teas
We're truly sorry to hear your hamper didn't arrive as expected - that’s absolutely not the experience we want for our customers. Please accept our sincere apologies.
If you haven’t already been in touch with our customer service team, please email us at customerservices@devoncreamteas.co.uk with your order number so we can investigate this urgently and make it right.
We really appreciate your feedback and the chance to resolve this for you.
Excellent brand, product and service
Easy to navigate website, great branding and delivered when they said it would be delivered. This was a treat for my Auntie who said the scones were fabulous and that’s someone who lives in Devon.
Great service and a quality product, I think I will treat my self now.
Excellent all round
20 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your lovely review! We’re thrilled your Auntie enjoyed the scones—especially coming from a Devon local, that means a lot! We’re so glad you found the website easy to use and appreciated our service.
I ordered a hamper for fathers day but…
I ordered a hamper for fathers day but it never got there,so i emailed the company and they resent one and we got it the next day so overall quite happy with the service
18 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your honest feedback. We’re sorry to hear your first hamper didn’t arrive, but we’re glad we could quickly resend it and that you were happy with the outcome. We really appreciate your understanding and hope your Dad enjoyed his Father’s Day treat!
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