Have bought several hampers as presents and they've always been well received. This time my partner had the Devon cream tea hamper and it was great , the biscuits were tasty and the tea bags perfect... See more
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Review summary
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Amazing service. Ordered from Devon Monday afternoon and was delivered to family in Birmingham Tuesday morning. It was important that it was Devon cream as they can only get Cornish cream in Birmingha... See more
Cannot recommend them enough! Firstly, to find Devon clotted cream is such an absolute rarity, Roddas is not right and it's everywhere! Everything in the hamper was delicious. Customer service is... See more
I have sent at least 4 or 5 cream teas as birthday presents, and they have always been received with delight by the recipients, who tell me how fresh and delicious everything is! This time my pay... See more
Company details
Written by the company
✨ Luxury Gifts Hampers ☕ Authentic Devon Produce 💙 Find your very own #SliceOfDevon
Contact info
Barncoose Industrial Estate, TR15 3RQ, Redruth, United Kingdom
- 01209 703823
- customerservices@devoncreamteas.co.uk
- devoncreamteas.co.uk
4.5
Excellent
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
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I order the cream tea as gift for my…
I order the cream tea as gift for my elderly neighbour on his birthday. I was away on holiday and the cream tea was delivered on the correct day. Throughly enjoy.
19 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your kind words! We’re delighted to hear your neighbour enjoyed the cream tea and that it arrived right on time. Perfect timing for a special birthday treat! We hope to help you with more thoughtful gifts in the future.
I have used this service a couple of…
I have used this service a couple of times now. I brought a hamper for Fathers day. I had an issue with the delivery as it did not arrive so I contacted the company and without hesitation they resent another one and I received it a couple days later. My dad of course devoured the whole hamper and really enjoyed it. My only criticism would be the first delivery not being received but that is down to the delivery company and I couldn't give less stars when it's out of there hands. Would definitely use again and recommend.
18 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your honest feedback and for sharing your experience. We’re sorry for the initial delivery issue but glad our team could quickly resolve it and get the hamper to you. It’s wonderful to hear your dad enjoyed it so much! We appreciate your understanding regarding the delivery company and your kind recommendation means a lot to us.
Looking forward to serving you again soon!
Great Fathers Day Gift
Great Fathers Day Gift.
I purchased for my Dad on fathers day and although I was disappointed that the delivery did not turn up at all. The customer service team were great and issued out a fresh bath directly to my Dad next day. He was very happy to receive.
17 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for sharing your experience. We’re really sorry about the initial delivery issue but pleased to hear our customer service team could quickly resolve it and get a fresh hamper to your Dad the very next day.
We’re glad he was happy with his Father’s Day gift, and we truly appreciate your understanding and kind words.
Great Father's Day Gift!
My Grandad was made up with his Father's Day Hamper.
Great customer service! (Had an issue with Royal Mail delivery service)
Would highly recommend ⭐️⭐️⭐️⭐️⭐️
13 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your lovely feedback! We’re thrilled to hear your Grandad enjoyed his Father’s Day hamper. We’re sorry about the Royal Mail delivery issue but glad our team could help. Your recommendation means a lot to us!
Ordered for Father’s Day which…
Ordered for Father’s Day which unfortunately never arrived. But the customer service was fantastic and they arranged next day delivery for a replacement. My dad and father in law loved the afternoon tea.
18 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your kind words! We’re sorry your original order didn’t arrive, but we’re so pleased we could get a replacement to you quickly. It’s wonderful to hear your dad and father-in-law enjoyed the afternoon tea. Thanks for choosing Devon Cream Teas!
Ordered a gluten free cream tea for my…
Ordered a gluten free cream tea for my husband for Fathers Day it never arrived. Very disappointing especially for my son who used his money to but it.
14 June 2025
Unprompted review
Reply from Devon Cream Teas
We're so sorry to hear that your Father’s Day gift didn’t arrive, we completely understand how disappointing this must have been, especially for your son after his kind gesture.
This is certainly not the experience we want for our customers. Please could you contact our team at customerservices@devoncreamteas.co.uk with your order details? We’d like to look into this urgently and do everything we can to put it right.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Order not despatched
Ordered a cream tea and fudge hamper as a gift for Father's Day but unfortunately it never got sent out and nobody seemed to be aware until I contacted the company and even then it took two attempts to get it sorted. I will say once the team were aware they did sort out the issue and got another hamper sent out which arrived on Wednesday.
8 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for sharing your experience and for your patience while we resolved the issue. We sincerely apologise for the initial delay and any frustration caused by the lack of communication. We’re glad we were able to sort it out and get the hamper to you in time.
Your feedback is important to us as we strive to improve our processes and customer service. Thank you again for giving us the opportunity to make things right.
Over the moon with my orders
Over the moon with my orders. Extremely good value, great quality and arrived on time
14 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your fantastic feedback! We’re thrilled to hear you’re over the moon with your orders and that everything arrived on time and to your satisfaction. We really appreciate your support!
I have used Devon Cream Teas several…
I have used Devon Cream Teas several times before and have always been really pleased. Unfortunately this time there was a problem - hence only the 4 stars rating. The product I ordered was not the one that was delivered- it was a smaller and less expensive hamper which was a bit embarrassing as it was a gift! BUT …. I phoned Devon Cream Teas ( yesterday afternoon) and they were very apologetic and arranged for the correct hamper to be dispatched yesterday, it was received today and all good!
13 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your honest feedback and for being a valued repeat customer. We’re very sorry for the mix-up with your order and completely understand how disappointing that must have been, especially as it was a gift.
We’re glad we could resolve the issue quickly and that the correct hamper arrived promptly and met your expectations. Your continued support means a lot to us, and we’ll keep working hard to provide the best service possible.
Thanks again for your understanding.
Great service.
I bought a hamper for my Dad for Father's Day. It was delivered in good time and he was delighted. Very happy 😊
14 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your lovely review! We’re so happy your Dad enjoyed his hamper and that it arrived on time. It means a lot to us to be part of your special celebration.
Ordered through the website as a gift…
Ordered through the website as a gift for Fathers Day. Did not arrive- contacted currier service who state they have not received the goods. Unable to contact Devon Cream teas by phone, online chat or had a reply to my email. Eventually they returned my emails and after apologies offered to resend the hamper. On this occasion it arrived as expected and was thoroughly enjoyed by my Dad. Such a shame it was not delivered on time.
16 June 2025
Unprompted review
Reply from Devon Cream Teas
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and we completely understand your frustration, especially around such a special occasion.
We’d really like the chance to resolve this for you. Please could you email us at customerservices@devoncreamteas.co.uk with your order details? We’ll prioritise investigating this with our courier and ensure you receive a resolution as quickly as possible.
Thank you for your feedback, as it helps us improve, and we hope we can make this right for you.
ordered a father day present to be…
ordered a father day present to be delivered the day before only to find the courier didn't even receive good to be delivered.
tried calling, emailing and factbook chat but heard nothing, very embarrassing my dad had nothing to open, very sad indeed
5 June 2025
Unprompted review
Reply from Devon Cream Teas
We are so sorry to hear about your experience. We completely understand how disappointing and upsetting this must have been, especially on such a meaningful occasion. Please accept our sincere apologies that your Father’s Day gift didn’t arrive as planned.
This is not the standard we strive for. We’d be very grateful if you could contact us at customerservices@devoncreamteas.co.uk with your order number so we can urgently look into what went wrong and arrange a resolution for you.
so easy to order on line
so easy to order on line, delivered on day to suit me and free we had the cream tea and pasty hamper and it was great
13 June 2025
Unprompted review
Reply from Devon Cream Teas
Thanks so much for your wonderful feedback! We’re delighted you found the ordering process easy and that your hamper arrived just when you wanted. It’s great to hear you enjoyed the cream tea and pasty hamper!
First time ordered,delivered in time
First time ordered,delivered in time for father's day,my dad loved it,nice to recieve a gift that is different,will recommend to family and friends,and buy again.
13 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for choosing us for your first order and for your kind words! We’re thrilled your dad loved his Father’s Day hamper and that it made a special gift. We really appreciate you recommending us to family and friends and look forward to serving you again soon!
Lovely gift for Father’s Day
Lovely gift for Father’s Day. Well packaged and the quality of the food was outstanding.
13 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the quality and packaging of your Father’s Day gift. It means a lot to us to know we helped make the day special.
Good quality
Fast delivery. Good quality products. Sadly the clotted cream in our hamper opened during transit. Otherwise, very impressed.
15 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your feedback. We’re delighted you were impressed with the quality and delivery speed. We’re very sorry to hear about the clotted cream issue during transit, that’s certainly not the experience we want for our customers.
Please get in touch with our customer service team so we can make it right for you.
Damaged & raw!
Arrived with package damaged, contents ruined. Was a gift. Even the scones were crushed in half & the personalised card completely ruined. And to add insult to injury the scones were raw in middle! Had no reply via email or online chat. Really disappointed & want a full refund!
13 June 2025
Unprompted review
Reply from Devon Cream Teas
We are truly sorry to hear about the condition in which your gift arrived. This is absolutely not the experience we want for our customers, especially when sending something special. Please accept our sincere apologies for the damage and the disappointment caused.
We completely understand your frustration and would like to make this right. Could you kindly email us at customerservices@devoncreamteas.co.uk with your order number so we can investigate this urgently and arrange a suitable resolution, including a refund or replacement?
Thank you for bringing this to our attention. We really appreciate your feedback and hope to restore your confidence in us.
Great all round experience
Easy to order, delivered on time(good tracking) and the recipient said it was delicious
11 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you for your kind words! We’re so pleased the order process was easy and that the hamper arrived on time. It’s wonderful to hear the recipient enjoyed it too!
Superb!
I have used this service several times, for friends, family and recently for Fathers Day.
All arrived early or on the day and, without exception, all were delighted with their gift.
Scones were scrummy and they can't wait for their next surprise.
Keep up the good work guys x
15 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your lovely feedback and ongoing support! We’re thrilled to hear your friends and family have enjoyed their hampers and those scones are always a favourite! We look forward to helping with your next surprise.
Great choice
Great choice, website very easy to use. Item was delivered very quickly too. Would definitely use again.
10 June 2025
Unprompted review
Reply from Devon Cream Teas
Thank you so much for your kind review! We're delighted to hear you found our website easy to use and that your item arrived quickly. We really appreciate your support.
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