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Review summary

Created with AI, based on recent reviews

Evaluating 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the freshness and deliciousness of items like scones, clotted cream, and jam. Many appreciate the excellent service, finding the ordering process easy and the delivery reliable and on time, making it a perfect choice for gifts. However, some customers experienced issues with delivery services, reporting delays and damaged packaging that affected the product's quality. A few also mentioned dissatisfaction with the freshness or taste of certain items, such as stale scones or cream that was not edible upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the delicious and... See more

Quality

Consumers consistently report positive experiences with product quality. Many reviewers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the ability to... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering online, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always very satisfied with Devon Heaven products. I have both given and been a recipient of their lovely hampers. The scones together with clotted cream and gorgeous strawberry jam in its own pot... See more

Rated 5 out of 5 stars

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags. The... See more

Rated 5 out of 5 stars

Parcel Perfection! Never disappointed when my Devon Heaven Hamper arrives. Love the fact that you get real fresh clotted cream which a lot of other cream teas by post don’t provide. The items in the... See more

Rated 5 out of 5 stars

I’ve used Devon Heaven many times for girlfriend’s birthdays thank you and get better soon gifts. The quality is exceptional, the service is fantastic and great value for money. They have never let m... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Heavenly delicious!

Heavenly delicious! Easy website to navigate. Plenty of reasonably priced options. Arrived perfectly on time to celebrate my mum’s 80th birthday. Absolutely scrummy.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Cream Tea with plain and fruited scones

What a wonderful treat this was ,a Xmas present from a friend, the scones were huge,a lovely texture and so tasty as was the clotted cream and the strawberry jam had whole strawberries and was just gorgeous. I would highly recommend this company 😊

15 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience was the best one ever

My experience was the best one you could ever think of. I studied the website for two weeks. There was a lot of other places that came up but your one was always at the top. That’s what I liked about it and I was delighted to be able to send this to my aunt in England before she went in for a cancer operation she loved your scones. She said they absolutely delicious. I will use this website again no problem and if I won this prize I would send it back to my aunt again for a present. She would love it.
The delivery service on it was absolutely brilliant

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great present, with next day delivery

I sent this as a birthday present and the recipient was delighted with it.

Amazing service - I ordered it on the Monday and it was delivered the next day, so arrived on exactly the right day even though I had rather left it to the last minute!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

What a great company with a super easy website

What a great company with a super easy to use website, unlike a competitor's one I recently tried to use. This company have made it easy to send a special gift, and I was reassured to hear from the recipient that their treat was delicious. I won't hesitate to use again. Their price is pitched at an affordable price, and delivery was at a time to suit me. You can't ask for more. Keep doing what your doing, it's just perfect.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Can’t wait for next one!

Have been lucky to have been given a cream tea for two about 5 times over the years. It is always superb! The scones are so light the cream great and the jam, well so many strawberries in it, best Jame ever. Nice tea bags. Scones kept fresh for couple of days.
Can’t wait for the next one.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

The perfect gift for the person who has everything

We were struggling to think what to buy for our 91 year old mother in law who has everything and wanted nothing.

The hamper was a great success and went down a treat. Who doesn’t like a Devon cream tea?

It was all so simple with an easy to navigate website. All very simple and the hamper arrived on time.

We will use Devon Heaven again

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable successful gift

Whenever I am looking for a present I know will be guaranteed a success, I choose a Devon Heaven cream tea in one form or another.
They are all superb but I prefer the ones with just the scones, jam and cream. The scones are unbeatable; light, perfect and keep well if necessary. The jam is absolutely full of strawberries, and the cream is far nicer than the other, more commonly available make.
I wish I lived nearer in order to just pop in and have the cream tea more often!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought as a valentines gift for my…

Bought as a valentines gift for my other half and it was so delicious and very good value. Scones were perfect and I especially liked the strawberry shortbreads! I would highly recommend and will order again in the near future.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely box of goodies

I purchased this box for my husband and I must say everything inside was really well presented and tasted amazing. I have bought a few of these boxes for various family members and everyone said how amazing they are and taste lovely

13 February 2026
Unprompted review
Rated 5 out of 5 stars

The website was very easy to navigate…

The website was very easy to navigate and the only problem for me, positive, was the choice. I was spoilt for choice.It was a birthday gift and recipient was delighted with her present. She said "I'm not going to share this hahaha". It was a great gift with two small bottles of Prosecco all delivered on the correct date. I will definitely use your company again.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great as a gift

I have ordered several afternoon tea hampers as gifts for friends and they have always been really well received and I have been told they are delicious. And the scones look huge and yummy

9 February 2026
Unprompted review
Rated 5 out of 5 stars

As the knock on the door came

As the knock on the door came , our son gave a smile , he knew what a surprise for my birthday.
I knew it was tasty day when he closed the door
He has had many before .
He told us it was great and different items to taste loved it contained , great cheese as well ..

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing hampers

As I don’t live close to my Mum and can’t just nip and have afternoon tea, it’s nice to have the option of the hampers to treat her, even when it’s not a birthday…they’re always fresh and plenty for her to share with my Dad

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service following a three day delay on delivery of fresh scones

Poor customer service following a three day delayed delivery of freshly baked scones! Wish I'd read the other one star reviews as many others have had the same thing happen.

I bought the prosecco cream tea for my best friend's birthday, with nominated delivery on a Friday. Something went wrong with the DHL delivery and it not only missed the Friday delivery slot but wasn't delivered until Monday, despite Saturday being a delivery date available on the Devon Heaven website. This meant that both the surprise and quality of the gift was completely ruined.

I contacted the company the day after the missed delivery explaining my disappointment and they replied promptly although the email stated the scones would be "perfectly safe to consume" (safe, maybe, but not fresh) and to contact them again once delivery took place.

I contacted them again yesterday and, despite the fact they must have recompense with DHL, they said they were "unable" to offer a refund on my order. Why? They said they wanted to put things right and offered for extra scones to be sent, but what's the point when the birthday has been missed? Why not just offer me the refund I should have been given and keep a customer, especially when they should be getting something back from DHL? It's even more disappointing now that I can see others have been offered refunds for delayed deliveries according to reviews on here. Why am I a less important customer?

Really poor service.

30 January 2026
Unprompted review
Devon Heaven logo

Reply from Devon Heaven

Thank you for your feedback. While we do clearly state on our website that next day delivery is not guaranteed and that delays with couriers can occasionally occur, I completely understand that this doesn’t make up for a missed birthday gift. For that reason we arranged for the scones and cream to be replaced, and the other items in the box have a longer shelf life so they would still be at their best on arrival. We’re sorry that our resolution hasn’t met your expectations on this occasion, but we do appreciate your feedback and will continue to review our service and delivery partners to avoid situations like this wherever possible in future.

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