Been a long‑time user of Dext for years. It’s streamlined our workflows, improved accuracy across the practice, and removed more than 100 hours of manual processing for both our bookkeeping team and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Friendly, helpful support is always available when I need it. If something falls outside their scope, they’re equally great at directing me to the right person. Yasmin has been an excellent point of c... See more
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We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements. When we changed the email address we did have an issue which was quickly reso... See more
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DEXT has been a game-changer for our team. Streamlining our credit card, petty cash reconciliation process, making our workflow far more efficient and less time-consuming. The connection between... See more
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Company details
About Dext
Written by the company
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Contact info
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, United Kingdom
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use
Very easy to use, simple, great UI, accurately derives figures from scans, even poorly taken photos of receipts! 10/10
10 February 2026
Unprompted review
Reply from Dext
Thank you for the fantastic feedback. We’re glad Dext is working well for you, even with those tricky receipts.
Very helpful
Very helpful, solved my issue within the first explanation.
Great prompt service. Thank you!
9 February 2026
Unprompted review
Reply from Dext
Thanks for sharing your experience. If you need anything else in the future, we’re always happy to assist.
Easy and fast to upload receipts
Easy and fast to upload receipts. Categorize and track expenditures. So easy to use.
5 February 2026
Unprompted review
Reply from Dext
Thanks for taking the time to leave a review. We’re pleased to hear that uploading receipts and keeping track of expenses has been straightforward for you.
Great Technical support from Boyan
4 February 2026
Unprompted review
Reply from Dext
Thank you for your feedback. We’re pleased to hear Boyan was able to help and provide the support you needed. We’ll be sure to pass this on to him.
excellent tech support.even in the…
excellent tech support.even in the midnight
3 February 2026
Unprompted review
Reply from Dext
Thank you for taking the time to leave a review. Our Support team is always here to help, no matter the time, and it’s great to know that came through in your experience.
Recommended - Saves a huge amount of accounting time
We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements.
When we changed the email address we did have an issue which was quickly resolved. Alhtough automatic instructions are given I prefer dealing with a human and Vince helped us through the reconnection with our bank.
27 January 2026
Unprompted review
Reply from Dext
Thanks for sharing your experience. Dext has been part of your workflow for a while now, so it’s good to know it continues to save you a significant amount of time. We’re also glad Vince could step in and help resolve the email and bank reconnection quickly. If you ever need a hand again, our team is always here to help.
Reply from Dext
Thanks for taking the time to leave a review. It’s great to hear that both our Support team and the app have been helpful.
Valeriya was amazing
Valeriya was amazing! Very patient and informative with our ongoing support enquiry. She's made sense of it all and we really appreciate her!
22 January 2026
Unprompted review
Reply from Dext
Thank you for sharing! We’re so pleased to hear Valeriya was able to support you so well. We’ll be sure to pass this on to her - feedback like this means a lot.
Having been a Dext user since 2013 I…
Having been a Dext user since 2013 I have always found their support and customer services excellent. I recently needed to do something super compliacted and the team made it simple and streamlined. Quick response and reassurance through everystep.
22 January 2026
Unprompted review
Reply from Dext
Thank you for your continued trust over the years. We’re glad to hear the team was able to support you through a complex task and make things easier. We’re always aiming to deliver quick, clear, and helpful support whenever it’s needed.
Predatory, what customer service?
Predatory, unhelpful "customer service". As a professional bookkeeper, I signed up for a monthly subscription for Dext, knowing that I had to work hard at getting enough client subscriptions to justify the cost (don't let me get started on that one). It just became too expensive. I transferred my clients back to pay for their own subscriptions and tried to cancel mine. It took 3 tries, 3 months, and then I was told my annual ??? subscription didn't end until February so you have to keep paying? WTF? The customer service was between no help and snotty or aggressive. I have loved Dext for years, it works well, but the customer service is screwed. While it works you are good to go, reliable, stable, but when you need help, you are SCREWED. Will I ever go back to Dext? No freaking way.
15 January 2026
Unprompted review
Reply from Dext
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience. Your Account Manager will be in touch shortly to ensure everything is reviewed and handled accordingly.
Excellent response.
Excellent response.
Contacted support on behalf of a colleague who had lost their phone and could not log in.
Support responded almost immediately, contacted my colleague and sorted her issue.
Quick, easy, professional service.
16 January 2026
Unprompted review
Reply from Dext
Thanks for sharing this. We’re really pleased to hear the team was able to assist so quickly and get everything sorted smoothly. If there’s ever anything else you need, we’re here to help.
What could have been a stressful…
What could have been a stressful situation was made into a very straightforward process by the support team. They were quick to respond to my initial contact and got the issue sorted very quickly.
13 January 2026
Unprompted review
Reply from Dext
We really appreciate your feedback! It’s great to hear our Support team helped turn a tricky moment into a smooth experience. If you need anything in future, just let us know.
Sara from DEXT was really helpful and…
Sara from DEXT was really helpful and we are very grateful for her help
6 January 2026
Unprompted review
Reply from Dext
Thanks so much for the lovely feedback. We’re really glad Sara was able to support you, and we’ll be sure to pass this on to her. Let us know if there’s anything else we can help with.
Very good communication clear…
Very good communication clear instructions on how to get the issue resolved very satisfied this was also after midday on New Years Eve
31 December 2025
Unprompted review
Reply from Dext
Thank you for your kind words! We’re really glad to hear you had a smooth experience, especially during the holidays. We’ll make sure the team sees your message.
Some features do not work correctly
Backups do not work correctly. Connecting to web portals such as Microsoft and AT&T does not work. I am certain that there are fixes for these issues but there is no support phone number or email to get assistance.
31 December 2025
Unprompted review
Reply from Dext
Thanks for your feedback. We’re sorry to hear you’ve had trouble setting up the connections. We’d be more than happy to take a closer look and help resolve this. Please reach out to our Support team at support@dext.com so we can assist you directly.
Busy Mechanics Garage
We Find Dext to be the handiest way to store & send receipts invoices etc. Never any issues
8 December 2025
Unprompted review
Reply from Dext
Appreciate you sharing this. It’s great to see Dext doing its job in the background and keeping your receipts and invoices organised in one place. If you ever need a hand, feel free to reach out.
Quick response time
Quick response time , very informative and supportive 👍
3 December 2025
Unprompted review
Reply from Dext
Thank you for your review. It means a lot to know the support was timely and helpful. If anything comes up again, we’re here to assist.
Very quick and consise help
Very quick and consise help, a short AI chatbot which easily led into human support, who helped very quickly and gave a reply that worked
2 December 2025
Unprompted review
Reply from Dext
Thank you for taking the time to share this. We’re pleased the chatbot helped you get to a person quickly, and that the team was able to sort things out straight away. If you need anything else, just let us know.
Keeping Track
EASY TO USE! GREAT WAY TO KEEP UP WITH COST AND NO MORE RECEIPT HOARDING.
1 December 2025
Unprompted review
Reply from Dext
Thank you for the feedback. It’s good to know Dext is helping you track spend and keep receipts under control.
Helps with more efficient publishing of…
Helps with more efficient publishing of receipts and invoices. The customer support is great as well.
28 November 2025
Unprompted review
Reply from Dext
Thanks for the kind words. Our Support team will be pleased to hear that. If you ever need any help, please feel free to reach out.
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