As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately Dunkirk border control is a joke - diversions signs fallen on the ground to get there, 5 border stops (the first one hadn't got a clue about needing a share code for an EU passport to UK... See more
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious. A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including... See more
Company replied
Service on board was excellent, we liked the buffet style diner, well organized Our return ship had a room with a faulty airco, was quickly handled by the guest service What we did not like was the... See more
Company replied
Company details
About DFDS
Written by the company
Your Gateway to Europe
Explore Europe with DFDS, the world’s leading ferry operator. Whether you’re planning a road trip across France, a mini cruise to Amsterdam, or a city break in Bruges, DFDS offers a range of travel options to suit your needs.
- Ferry crossings from the UK to France and Holland starting from just £35pp.
- Special autumn mini cruise discounts of up to 50% off – perfect for your next getaway!
- Duty-free shopping with up to 50% savings on premium products.
- Tailor-made European city break packages with handpicked hotels.
- Experience the freedom of the open road with DFDS's exclusive caravan and motorhome offers. Enjoy up to 20% off on selected routes and explore Europe at your own pace.
Exceptional Customer Service
At DFDS, we are committed to providing you with the best travel experience. Our customer service team is readily available to assist you with any queries or concerns. Whether you're checking your booking, preparing for your trip, or traveling with pets, our resources are designed to ensure your journey is seamless.
- Explore our comprehensive FAQs for quick answers.
- Stay informed with Live Travel Updates and navigate with ease.
- Receive dedicated assistance for passengers with reduced mobility, ensuring a comfortable voyage for everyone.
Your satisfaction is our priority. Reach out to our team for any assistance you need.
Contact info
DFDS House, Marmorvej 18,, DK-2100, Copenhagen, Denmark
- dfds.com
4.2
Great
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time polite staff very hepfull
30 May 2026
Reply from DFDS
Dear Mr Walls,
Thank you for your lovely feedback. We’re delighted to hear that you found our team polite and very helpful, and that everything ran on time for you.
Your kind words mean a lot to us, and we’ll be sure to share them with the staff. We look forward to welcoming you back again soon!
Kind Regards,
Hayleigh
Service was excellent both ways
Service was excellent both ways, would certainly use again.
30 May 2026
Reply from DFDS
Dear Mr Jones,
Thank you for your kind feedback! We’re delighted to hear that you received excellent service on both journeys.
It’s great to know you would choose us again, and we look forward to welcoming you back in the future.
Kind Regards,
Hayleigh
Everything ran smoothly
Everything ran smoothly, slight queues at check in but that's nothing unusual. All of the staff we encountered were friendly and professional. The sail over was good with no issues.
30 May 2026
Reply from DFDS
Dear Hannah,
Thank you for your kind feedback!
We’re really pleased to hear that everything ran smoothly overall and that your journey was a positive experience. It’s great to know that our team made a good impression with their friendly and professional service.
We appreciate your understanding regarding the slight queues at check-in, and we’re glad your sailing was comfortable and hassle-free.
Thank you again for taking the time to share your experience, and we look forward to welcoming you onboard again soon.
Kind Regards,
Hayleigh
The food in buffet restaurant was…
The food in buffet restaurant was wonderful. For that 4 stars
But for entering the ship I give only Two stars. Because I am i juried temporarily on my right hip have a gear car I can only enter te ship in a level line. It gave me a lot of trouble to convince te crew that I needed special care. Finally they helped me. But there is always stress by entering the ship.
Please look into this matter
29 May 2026
Reply from DFDS
Dear Caroline,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you enjoyed the buffet restaurant and found the food wonderful—that’s fantastic to know, and we really appreciate your positive comments.
However, I’m very sorry to hear about the difficulties you experienced when boarding, especially while dealing with your temporary injury. We understand how important it is that all passengers feel supported and comfortable, and it’s concerning to hear that you had to go through additional stress to receive the assistance you needed.
Your feedback has been noted and will be shared with the relevant teams so we can review and improve how we support passengers requiring special assistance during boarding.
Thank you again for bringing this to our attention, and we truly hope we can provide you with a much smoother and more comfortable journey
Kind Regards,
Hayleigh
As a family with 5 and 7 year old we…
As a family with 5 and 7 year old we have taken this journey a number times. The journey is always relaxing with extremely streamlined boarding. My major gripe is that there is no adequate food you can purchase for an evening meal/snack unless you purchase the expensive evening meal option costing in excess of £90 as a family.. only cakes are served in the coffee shop and the usual chocolate, sweets etc at duty free…sandwiches, salad bowls etc would be a much welcomed extra as like on Brittany ferries.. many families get caught out with this…
29 May 2026
Reply from DFDS
Dear Andrew,
Thank you for sharing your feedback with us.
We’re really pleased to hear that you and your family continue to enjoy the journey and find the boarding process smooth and relaxing—that’s great to know, especially as repeat travellers.
At the same time, we’re sorry to hear about your experience with the food options available in the evening. We completely understand how this can be frustrating, particularly when travelling with young children and looking for flexible, affordable choices. Your suggestion of offering lighter options such as sandwiches and salads is very helpful and reflects feedback that would benefit many families.
We truly appreciate you taking the time to highlight this, and your comments will be shared with our onboard and catering teams for review as we continue to look at ways to improve our offering.
Kind Regards,
Hayleigh
Ferry left and arrived on time
Ferry left and arrived on time. I booked the Premium lounge - well worth it. Quiet, so I could sleep once I had eaten my roll and drunk my coffee.
28 May 2026
Reply from DFDS
Dear Darryl,
Thank you for your great review!
We’re delighted to hear that your sailing departed and arrived on time and that you found the Premium Lounge to be well worth it. It’s lovely to know you were able to enjoy the peaceful atmosphere, relax, and even get some rest with a coffee and a bite to eat.
We really appreciate you taking the time to share your experience and hope to welcome you onboard again soon for another comfortable journey.
Kind Regards,
Hayleigh
Reply from DFDS
Dear G,
Thank you for your feedback.
We’re sorry to hear that your experience with a member of our Duty Free team did not meet your expectations. Providing friendly and professional service is very important to us, so it’s disappointing to learn that this wasn’t your experience on this occasion.
Please be assured that your comments will be shared with the relevant team so this can be reviewed and addressed.
Thank you again for bringing this to our attention, and we hope to provide you with a much better experience next time.
Kind Regards,
Hayleigh
Fabulous buffet in Explorers Kitchen
Fabulous buffet in Explorers Kitchen. Huge choice and all delicious.
A huge improvement could be made if guests were informed which deck their buffet booking was made for - lots of guests (including ourselves and disabled guests) were annoyed/ pained by being directed to the other floor when there were lots of seats visibly available.
Service was generally very good.
29 May 2026
Reply from DFDS
Dear Ruth, thank you for your detailed feedback!
We’re thrilled to hear that you enjoyed the buffet at Explorer’s Kitchen and found the selection both varied and delicious—that’s fantastic to know. It’s also great to hear that the service you experienced was generally very good.
We’re sorry, however, for the frustration caused around the seating arrangements. We completely understand how this could be especially inconvenient, particularly for guests with limited mobility. Your comments have been shared with the relevant teams for review as we continue to improve our onboard experience.
Thank you again for taking the time to share your thoughts, and we hope to welcome you onboard again soon.
Kind Regards,
Hayleigh
Outstanding service from both customer…
Outstanding service from both customer services when I needed to change my booking, and excellent service from the staff on the ferry. Very happy customers
28 May 2026
Reply from DFDS
Hello Nick,
thank you for your feedback.
We’re very pleased to hear you received outstanding service both from our customer service team and on board our Dover–Calais route. It’s great to know everything went smoothly with your booking change.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Hello Cristina,
thank you for your feedback.
We’re pleased to hear you found our service on the Dover–Calais route efficient and friendly.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Hello Ans,
thank you for your feedback.
We’re glad you had a good mini cruise on our Amsterdam–Newcastle route and enjoyed the beds and food.
Raphaela
Customer Interaction Specialist
Helpful staff and good food
Helpful staff and good food. The only negative aspect was that the ventilation control was jammed so the cabin was too warm.
28 May 2026
Reply from DFDS
Hello Ian,
thank you for your feedback.
We’re glad you enjoyed the helpful service and food on our Newcastle–Amsterdam route. We’re sorry to hear about the issue with the cabin ventilation and appreciate you bringing this to our attention.
Raphaela
Customer Interaction Specialist
In total absolutly fine
The sailing was absolutly fine over all very punctual. The choices for dinner are poor in means of beeing quite expensive if you like us are only looking for a small bitte.
28 May 2026
Reply from DFDS
Hello Gerhard,
thank you for your feedback.
We’re pleased to hear your crossing on the Amsterdam–Newcastle route was punctual and overall went well. At the same time, we appreciate your comments regarding the dining options and pricing for smaller meals, and we’ll make sure this is shared with the relevant team.
Raphaela
Customer Interaction Specialist
Easy to book and to board the ferry
Easy to book and to board the ferry. Lounge was great and no problem at all. Would use again.
28 May 2026
Reply from DFDS
Hello Sean,
thanks for your feedback.
We’re glad everything went smoothly on our Dover–Calais route and that you enjoyed the lounge.
Great to hear you’d travel with us again.
Raphaela
Customer Interaction Specialist
A nightmare experience with DFDS Ferries
I had booking for a return to the UK for tomorrow, due to a personal circumstance my dad had to get back to the UK ASAP. I couldn't speak to anyone on the phone except a Web chat, was held on the web chat waiting for an assistant for an hour and a half, when I finally got contact with someone i explained the circumstances. Whilst being placed on hold, I received an email booking my father on the midnight ferry without originally offering me any options. HOW VERY INCONVENIENT IS THIS?
UPDATE
Whilst on hold on the chat I complained about the inconvenient ferry timing, I was then offered the opportunity to choose a crossing. I chose a convenient time for the crossing and then when I went to confirm the booking, I was told to get in contact with the ferry operator. I spoke directly to the ferry operator who informed me that there would be a financial penalty to change the booking they had made without my consent. I tried to discuss the options with the operator but he hung up the call because I refused to pay a penalty for a change they made without my consent. I believed his name was Josh. When I asked to speak to a manager, he said you can't speak to a manager and hung up. I then tried to speak to another customer service operator at DFDS and Josh answered the phone and hung up straight away.
28 May 2026
Unprompted review
Reply from DFDS
Good morning
Thank you for your review. Can you please send us an email to uk.customercare@dfds.com so we can investigate this fully.
Thank you for your understanding and cooperation.
Monika
Customer Interaction Shift Leader
The booking process was very simple and…
The booking process was very simple and we appreciated the help we received for my disabled wife for embarking and disembarking the ship. All the staff we encountered were friendly, professional and polite.
28 May 2026
Reply from DFDS
Hello Andy,
thank you for your kind review.
We’re pleased to hear the booking process was straightforward and that our team was able to assist your wife during embarkation and disembarkation on the Newcastle–Amsterdam route. It’s great to know our crew made a positive impression.
We hope to welcome you on board again soon.
Raphaela
Customer Interaction Specialist
Reply from DFDS
Good afternoon Sagar
We're glad you enjoyed your experience on your Dover-Dunkirk journey. We appreciate your positive feedback.
Monika
Customer Interaction Shift Leader
It was a relaxed journey and the staff…
It was a relaxed journey and the staff was very kind!
27 May 2026
Reply from DFDS
Good afternoon Loes
We're glad you had a relaxed journey between Dunkirk and Rosslare and found our staff kind. Thank you for your feedback!
Monika
Customer Interaction Shift Leader
Excellent experience
The service in the quiet lounge was excellent in spite of difficulties with the coffee machine. The person serving was very friendly and always professional, in spite of the difficult day he must have been having, getting coffees for everyone elsewhere.
28 May 2026
Reply from DFDS
Good afternoon
We are so pleased to hear you enjoyed your experience in our quiet lounge on your Dover-Dunkirk-Calais journey. We appreciate you highlighting our team member's excellent service and professionalism, especially given the coffee machine difficulties. Thank you for your kind words.
Monika
Customer Interaction Shift Leader
Reply from DFDS
Good morning Mark
We are so pleased you enjoyed your crossing between Dover and Dunkirk! We appreciate your kind words about our organization, ship, and food.
Monika
Customer Interaction Shift Leader
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.