DFH Logistics Reviews 230

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and commitment of the staff. Many appreciate the fast and reliable delivery service, with items arriving on time and in perfect condition, often with consistent tracking updates. The customer service is frequently described as exceptional, with staff members being responsive, helpful, and providing clear communication throughout the entire process. However, some people mentioned issues with delivery, specifically regarding the lack of notification upon arrival and ensuring customers are always up-to-date on parcel location after leaving China. Though some reviewers were not happy with the service, citing issues with communication and significant delays in receiving goods.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as excellent, professional, and reliable.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and helpful nature of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service and total trust! We have been working with DFH Logistics for over 3 years now, and we couldn't be more satisfied. They truly stand out for their honesty, high-quality processes, and... See more

Company replied

Rated 5 out of 5 stars

Awesome team and custumer service! Im new in logistics, but a fast learner. To have somebody understanding with your interests aligned is worth alot when starting a business. Strongly recomen... See more

Company replied

Rated 5 out of 5 stars

I am a small business owner in South Africa. Dealing with DFH Logistics through your agent Nancy has been an absolute god send. She has greatly assisted my business in consolidating my load to reduce... See more

Company replied

Rated 5 out of 5 stars

As for now I've used DFH Logistics two times for delivery to Germany and to Latvia. They work pretty quick and attentive. I usually get in touch with the agent Laura. She updates me with current qu... See more

Company replied


Company details

  1. Freight Forwarding Service

Written by the company

DFH Logistics, established in 2013 and headquartered in Shenzhen, China, is a professional and reliable freight forwarder dedicated to providing one-stop global shipping solutions from China to all over the world. We pride ourselves on offering 2–4 fully customized shipping plans for every shipment, with no MOQ limits, supporting both commercial and personal clients regardless of time or budget constraints. Our comprehensive services cover air freight, sea freight, express freight, railway freight, truck transportation, and DDP delivery. We also provide a full range of premium value-added services, including pickup from multiple suppliers across China, cargo consolidation, goods quality and quantity inspection, repacking, labeling, and free warehousing. We specialize in seamless door-to-door delivery. For clients without a business license, we professionally handle customs clearance, tariff payment, and last-mile delivery, ensuring your goods arrive safely at your doorstep. Supported by 24/7 customer service and a 99% on-time delivery rate, we make international shipping simple, transparent, secure and worry-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have worked with this company a few…

I have worked with this company a few times. And I am beyond happy which each service I have received from them, they are always fully transparent with the weight, the deliveries are always fast and reliable with consistent tracking updates. I truly couldn’t ask for more, Wendy goes above and beyond to make sure the process is seamless from beginning to end. I 1000% recommend them.

24 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your sincere praise 🙏
We appreciate your long-term trust. Wendy will keep striving to deliver smooth and reliable shipping service for you.

Rated 5 out of 5 stars

Very responsive

Very responsive, shared frequent updates and items as well packed and safely delivered.

Pleasure to interact with Jenny

23 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks a lot for your nice feedback😊
Happy to keep you updated regularly. Jenny and all of our DFH Logistics team are glad to serve you and ensure safe delivery.

Rated 5 out of 5 stars

Oh I love Eva so much

Oh I love Eva so much. She always makes things easier, my packages always arrive on time and sometimes picking up packages from suppliers. I never have to stress about anything. I would highly recommend DFH, thank you for your amazing work. All the way from 🇿🇦

23 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your lovely compliment 🇿🇦
Eva is delighted to make your shipping hassle-free. We'll keep ensuring timely delivery and reliable service.

Rated 5 out of 5 stars

I rarely leave reviews

I rarely leave reviews, but this one is truly deserved. I have been working with DFH Freight and especially John Wang Sales Manager for quite some time now, shipping goods from China to the UK, and the service has been exceptional every single time.
John Wang is very trustworthy, professional, responsive, and reliable. Communication is always prompt and clear, and he is always willing to help and answer questions. Every shipment I’ve done through DFH has arrived safely, intact, and well handled.
What stands out the most is the consistency and peace of mind they provide. In international shipping, finding a freight agent you can genuinely trust is not easy, but John Wang has continuously proven himself to be dependable and honest.
I highly recommend DFH Freight to anyone importing from China to the UK. Thank you, John Wang, for your excellent service and support.

22 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you sincerely for your heartfelt review 🙏
We greatly cherish our long-term cooperation. John always commits to prompt communication and careful shipment arrangement. It’s our priority to ensure safe and intact delivery. We’ll keep delivering steady and trustworthy service for your future shipments.

Rated 5 out of 5 stars

They are the best

They are the best , they communicate and clarify everything to me and to my surprise everytime they deliver very quickly. DFH is the best I don’t regret working with them, Cindy is the best! I highly recommend them.

21 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks for your great praise 😆
Cindy will keep serving you wholeheartedly, looking forward to future cooperation!

Rated 5 out of 5 stars

FirTrue to their word

First experience with the agent, who kept me inforemd of all the tracking of the cargo and I could also follow up myself on the DPD site. Cargo arrived and all is well, I will use the agent again , in fact I have several shipment coming by Trian and now ny Sea to UK

18 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks so much for your kind feedback 😊 Happy everything arrived safely. We’re ready to handle your upcoming train and sea shipments to the UK anytime!

Rated 4 out of 5 stars

Sunny

Sunny, the sales rep at DFH was fantastic. Contacted me on WhatsApp after I submitted my request form and was super helpful, responsive, and patient with my questions because it was my first time importing from China to South Africa. The rates were good and operation seamless, besides an unexpected inspection. Would definitely recommend their services provided you have the time to wait for the actual product.

19 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your genuine feedback 🙏
So glad Sunny could patiently guide you through your first import journey. We highly appreciate your recommendation and look forward to your next order!

Rated 5 out of 5 stars

Customer service very good am real…

Customer service very good am real satisfied and recommended , I will definitely ship again soon , very upfront with the update I appreciate that❤️❤️👏👏👏🫣🫣

20 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your sincere feedback 🙏 We look forward to your next shipment soon!

Rated 5 out of 5 stars

The Agent was super nice

The Agent assigned to me, Ms. Yan was very accommodating and she always gives assistance and update.

They are also great when it comes to pricing and delivery is fast.

Thank you so much DFH logistics and Ms. Yan!

18 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your warm comment 😊
We will keep offering favorable prices and fast delivery for you!

Rated 5 out of 5 stars

DFH for the win.

I had a great experience working with this DFH for importing products. Their service was professional, friendly, and very helpful throughout the whole process. They were always quick to reply and kept me updated with feedback every step of the way.

A special thank you to Bonnie, who made the entire process smooth and easy. Her excellent communication and willingness to help really stood out. I highly recommend DFH to anyone looking for reliable and efficient importing services.

19 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your lovely review! 😊
Glad we could bring you a pleasant import experience. We will keep providing reliable and efficient service for you all the time.

Rated 5 out of 5 stars

Yuki is the best

We have been working almost daily with Yuki and her team at DFH for many years now and are very pleased with the attention to detail, quick responses and excellent service we get every day with DFH. I would highly recommend Yuki and DFH to anyone shipping goods out of China.

2 March 2026
Unprompted review
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Reply from DFH Logistics

Thank you so much for your long-term trust and support🥰
We really appreciate your years of cooperation. Yuki and our team will keep delivering attentive, efficient service.

Rated 5 out of 5 stars

Superior service

Superior service that is focused on actual customer needs without any upsell. Excellent communication both before pickup and even after delivery. Highly recommended. Nice with same contact people even after several years.

18 May 2026
Unprompted review
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Reply from DFH Logistics

Thanks a lot for your sincere praise😊
We always focus on your real needs with no extra charges. We will keep maintaining such great service for you!

Rated 5 out of 5 stars

I have used their service over time and its Outstanding

I have used their service over time, and the process is seamless, communication is convenient, and there is a quick response. Great Team to rely on

18 May 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thanks a lot for your long-term trust 😊
Glad our smooth process and quick replies satisfy you.
We will always be your reliable logistics partner!

Rated 5 out of 5 stars

Reliable and efficient

Reliable, and efficient service. I have used DFH logistics for a couple of shipments and they have all arrived in the estimated time, with no issues, no damages. I deal with an agent called Darren who always responds to my messages promptly and goes above and beyond to make sure my shipment is safe and arrives on time. Very happy with DFH services and professionalism.

22 April 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your kind words 🙏
We’re glad all your shipments arrived safely and on schedule. We will keep up the great work for you!

Rated 5 out of 5 stars

Door-to-door service was excellent from…

Door-to-door service was excellent from start to finish. I received my order within the exact timeframe I was quoted, and the price I paid was very fair. Sunny, my freight agent, was amazing to work with throughout the entire process — professional, responsive, and reliable. I look forward to using DFH again for all of my international shipping needs. Highly recommended.

16 May 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your great review 😊 We’re glad Sunny offered you professional and timely support. Looking forward to serving you again for all your future shipments!

Rated 5 out of 5 stars

Wendy is the best

Wendy is the best , She arranged everthing and keep me updated all the time

17 May 2026
Unprompted review
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Reply from DFH Logistics

So glad you love Wendy’s service 😊
We will keep doing our best for you!

Rated 5 out of 5 stars

I had an amazing experience with their…

I had an amazing experience with their service! They were super responsive and even managed to collect my box on the same day. I highly recommend them to anyone looking for reliable and efficient delivery services.

5 May 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thanks a million for your lovely review 😊
So glad we could respond swiftly and arrange same-day pickup for you.
We’ll keep delivering fast and trustworthy service anytime!

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