Excellent well designed fitness wear, but what makes this brand outstanding is their customer service. I had an issue with a faulty top which Khloe put right for me in an efficient fuss free way. High... See more
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Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.
Contact info
2 Ellismuir Way, G71 5PW, Uddingston, United Kingdom
- support@dfyne.com
- dfyne.com
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Replied to 15% of negative reviews
Typically replies within 1 week
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Very disappointing return experience
I returned my order on September 25, and a month later, I still haven't received my refund. The last tracking update was on October 16.
I have contacted DFYNE multiple times but received no response. Their stated return timeframe of 18 days has already been exceeded.
Very disappointing customer service. I expect my refund to be processed as soon as possible.
I will definitely order again
I will definitely order again! Dfyne is such an amazing place, they have the best leggings in the world I recommend them to everyone who likes doing athletic stuff. Customer service is so good, love you!
I returned the items, they don't respond
I returned the items, they have arrived locally after a day according to the postnl logs. They keep denying this and tell us to wait for 19 days. I showed proof of delivery at their address multiple times and trying to talk sense into them, they just keep sending with a standard message, wait 19 days. They don't respond to actual content of email. This is unacceptable. I am never buying this brand again. Really bad customer service
Update: they apologized, refunded the money and also provided compensation
“Midnight Black” Set didn’t match
Ordered a matching set both items “Midnight black”, but the top that came didn’t match the shorts so together they didn’t fit as advertised.
Quality seemed good enough, but now returning the items.
Helpful and kind customer service and…
Helpful and kind customer service and great quality.
Recommend!!
Recommend! Costomer service was so professional and helpful (Adele)! Will definitely shop here again💕
Item Replacement Help
I reached out to dfyne about an issue I had with one of their products and Erin was able to swiftly help me out and offer me a replacement. I am so grateful that she was able to help me out. They got me a replacement currently being shipped out yay!
Excellent customer service
There was an issue with Amazon shipping failing to deliver the leggings I had ordered and, after getting nowhere with them, I contacted DFYNE whose customer service was brilliant. Many thanks to Mia who was very kind and reassuring and has now organised for a new pair to be sent.
The Dfyne support team is absolutely amazing!
The Dfyne support team is absolutely amazing!!! Debbie was so kind and helpful replacing an item i received that was defective! Response time was not long either! Love the Dfyne team :))
Quality Defect Resolved
I had a quality defect and Shani was extremely helpful and sourced me a replacement product. Excellent customer service and makes me want to buy more from DFYNE!
I’m really happy with my experience…
I’m really happy with my experience with DFYNE customer service! 💙 I was honestly so pleasantly surprised by how quick and easy the whole process was. Kayleigh was so kind and helpful, and she made me feel listened to and taken care of. My issue was resolved so smoothly, and I was offered a replacement pair without any hassle. It’s so nice to experience such lovely customer service, and I really appreciate the effort she made to make things right. Thank you, Kayleigh, for making the experience such a positive one! 🫶🏼
Excellent
I totally love this brand,everything I have bought is perfect.The one time my product came in with a flow I emailed the company and they reached out right away.I spoke with the nicest and so kind girl Lisa,she did everything she can to help me and find a solution!Thanks to the team and especially her for making another purchase perfect again :)
I received amazing help from Katie in…
I received amazing help from Katie in getting a replacement pair of pants after a seam came undone on my Impact Flares. The whole process was super smooth and I felt listened to and taken care of as a customer. Thank you so much, Katie!
I had a great experience with DFYNE’s…
I had a great experience with DFYNE’s customer service! Lisa was incredibly kind, helpful and understanding. She handled my issue quickly and arranged a refund without any problems. I really appreciate her support. Thank you so much, Lisa!
Great customer service, very helpful!
Had an issue with the item I purchased. Contacted the customer service and Amy helped me immediately. Much appreciated, great customer service! 😊
Amazing customer service
Amazing customer service! Lisa with dfyne’s customer service department is great. Great products overall and one of my favorite companies to buy from.
Their customer service is really good
Their customer service is really good, they always answer in a timely manner and are always helpful and kind. Jacqueline Was really helpful with a specific issue I had and was quick to respond and help me with my problem, very satisfied with everything.
So after a terrible start with trying…
So after a terrible start with trying to get my missing parcel sorted out Scott reached out to me and sorted this out for me today . It has been a stressful journey with the company but finally sorted out but Scott also went out of his way and offered a gift card for all the inconvenience which he didn’t need to but he did . I am grateful that my refund is sorted out . Thank you ☺️
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