dfyne.com Reviews 

10,391
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,093 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the attractive athletic apparel and the exceptionally friendly staff members who always resolve customer inquiries very efficiently and professionally. People deeply appreciate the extremely fast response times from dedicated support teams when handling everyday online order requests and quick product replacements. However, some customers also noted persistent issues regarding product quality, stating that fabric seams started fraying prematurely after wearing items only a few times. A few other people experienced frustrating missing deliveries and felt that customer service was unhelpful regarding refunds.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting quick responses and friendly agents who... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, kind, and... See more

Product

Customers had positive experiences with product quality and design, frequently praising the fantastic fit and... See more

Response time

Reviewers highlight positive aspects of response time, noting that support agents reply promptly and resolve... See more

Quality

People report ambiguous experiences with quality, as many reviewers praise the incredible material, gorgeous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent well designed fitness wear, but what makes this brand outstanding is their customer service. I had an issue with a faulty top which Khloe put right for me in an efficient fuss free way. High... See more

Rated 5 out of 5 stars

I ordered 3 pairs of impact leggings, which when they arrived they were gorgeous quality and fit exactly as described. I did have an issue with the black pair, the seam started fraying after only a fe... See more

Rated 5 out of 5 stars

Only wearing dfyne as gymwear nowadays and loving every piece! Ordered 2 impact scoop neck tops, but the black one came with a defect. I contacted customer service and got the best help from Mia!!! ❤️... See more

Rated 5 out of 5 stars

5 stars as always ! ⭐️ I was disappointed when my initial 2 orders had been left outside on my doorstep and then sadly got taken before I arrived home. Despite it not being DFYNEs fault for this deliv... See more


Company details

  1. Activewear shop

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,391)

5,144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing return experience


I returned my order on September 25, and a month later, I still haven't received my refund. The last tracking update was on October 16.

I have contacted DFYNE multiple times but received no response. Their stated return timeframe of 18 days has already been exceeded.

Very disappointing customer service. I expect my refund to be processed as soon as possible.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

I will definitely order again

I will definitely order again! Dfyne is such an amazing place, they have the best leggings in the world I recommend them to everyone who likes doing athletic stuff. Customer service is so good, love you!

25 October 2026
Unprompted review
Rated 4 out of 5 stars

I returned the items, they don't respond

I returned the items, they have arrived locally after a day according to the postnl logs. They keep denying this and tell us to wait for 19 days. I showed proof of delivery at their address multiple times and trying to talk sense into them, they just keep sending with a standard message, wait 19 days. They don't respond to actual content of email. This is unacceptable. I am never buying this brand again. Really bad customer service

Update: they apologized, refunded the money and also provided compensation

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Recommend!!

Recommend! Costomer service was so professional and helpful (Adele)! Will definitely shop here again💕

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Item Replacement Help

I reached out to dfyne about an issue I had with one of their products and Erin was able to swiftly help me out and offer me a replacement. I am so grateful that she was able to help me out. They got me a replacement currently being shipped out yay!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

There was an issue with Amazon shipping failing to deliver the leggings I had ordered and, after getting nowhere with them, I contacted DFYNE whose customer service was brilliant. Many thanks to Mia who was very kind and reassuring and has now organised for a new pair to be sent.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Quality Defect Resolved

I had a quality defect and Shani was extremely helpful and sourced me a replacement product. Excellent customer service and makes me want to buy more from DFYNE!

22 October 2026
Unprompted review
Rated 4 out of 5 stars

I’m really happy with my experience…

I’m really happy with my experience with DFYNE customer service! 💙 I was honestly so pleasantly surprised by how quick and easy the whole process was. Kayleigh was so kind and helpful, and she made me feel listened to and taken care of. My issue was resolved so smoothly, and I was offered a replacement pair without any hassle. It’s so nice to experience such lovely customer service, and I really appreciate the effort she made to make things right. Thank you, Kayleigh, for making the experience such a positive one! 🫶🏼

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I totally love this brand,everything I have bought is perfect.The one time my product came in with a flow I emailed the company and they reached out right away.I spoke with the nicest and so kind girl Lisa,she did everything she can to help me and find a solution!Thanks to the team and especially her for making another purchase perfect again :)

23 October 2026
Unprompted review
Rated 5 out of 5 stars

I received amazing help from Katie in…

I received amazing help from Katie in getting a replacement pair of pants after a seam came undone on my Impact Flares. The whole process was super smooth and I felt listened to and taken care of as a customer. Thank you so much, Katie!

22 October 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with DFYNE’s…

I had a great experience with DFYNE’s customer service! Lisa was incredibly kind, helpful and understanding. She handled my issue quickly and arranged a refund without any problems. I really appreciate her support. Thank you so much, Lisa!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Their customer service is really good

Their customer service is really good, they always answer in a timely manner and are always helpful and kind. Jacqueline Was really helpful with a specific issue I had and was quick to respond and help me with my problem, very satisfied with everything.

22 October 2026
Unprompted review
Rated 4 out of 5 stars

So after a terrible start with trying…

So after a terrible start with trying to get my missing parcel sorted out Scott reached out to me and sorted this out for me today . It has been a stressful journey with the company but finally sorted out but Scott also went out of his way and offered a gift card for all the inconvenience which he didn’t need to but he did . I am grateful that my refund is sorted out . Thank you ☺️

22 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look