Great products and value. I had an issue with a missing product which took a couple of emails to rectify, but would still use again for my botanicals.
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See what reviewers are saying
Communication poor but products seem fine. Delivery was advised as 2/3 days via Royal Mail but the order hadn't been dispatched 3/4 days after ordering. I emailed to query, and was sent a dispatch ema... See more
I always order from here no problem. I ordered matcha powder and the bag was ripped so it was spilt out in the box it came in, think it might have happened in transit as the box said fragile but was s... See more
I purchased some fresh rosemary from this store and was blown away by its quality and aroma. It really elevated the dish I was making and I can't wait to use it again in future recipes. I highly recom... See more
Company details
- #9 of 9 best companies in Spice Shop
- #61 of 61 best companies in Craft shop
- #32 of 33 best companies in Herbal Medicine Shop
- #34 of 34 best companies in Tea Shop
- #19 of 19 best companies in Tea Wholesaler
- #20 of 21 best companies in Wedding Shop
Information provided by various external sources
Edible Dried Flowers & Petals, Quality Loose Leaf Tea, Roots, Barks, Herbs & Spices. Top Quality with Reasonable Prices
Contact info
Nottingham, United Kingdom
- sales@dgstoreuk.com
- dgstoreuk.com
3.5
Average
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service…
Easy to order from the website with good product and price. Good customer service when Royal Mail were slow in delivering.
29 August 2025
Never received my order
Never received my order, nor did I get any reply after emailing both DGStoreUK@gmail and SALES@dgstoreuk and also filling in the contact form through the website.
2 August 2025
Reply from DGStoreUK
Dear Customer,
Thank you for your review dated 9 August 2025. We’ve checked the consignment you referenced (Royal Mail Tracked 48™ OF823954435GB) and, according to Royal Mail, it was delivered to Safeplace on 18 August 2025 at 11:43 via Livingston DO, with a card left at the address specifying the Safeplace location. This means your review predates the stated despatch (15 August) and delivery (18 August) events. If your comment concerns a different order, please share that order number and email so we can verify the timeline with the same precision.
Item returned and store lied about communication
UPDATE TO SELLER REPLY;
Glad to see initial DGSTORE review response removed by Trustpilot after serious GDPR breach and sharing my address details.
Your issue is with Royal Mail - not me. The item was left while I was away and refused/returned (as per the clear Royal Mail scan) on my return. Please pick this up with Royal Mail as I've already advised you - we cannot make up a scan on a Royal Mail system. Clearly we haven't got the items and the credit card company understand that.
Given you've chose to lie, I'll bring your attention to the fact you've since e-mailed to advise you hadn't even included the full order , but hadn't told me or refunded part of the order. And for reference - it's possible to buy 10 kilos of jasmine confetti for the same price as your 2 kilo packets (Bozhou Swanf Commercial And Trade Co., Ltd.) - we've supported you consistently for years and would've continued to if it wasn't for the lies.
DO NOT try to make me look like a liar - you ignored my e-mails for 3 weeks and responded once I filed a charge back as I clearly don't have the goods - the tracking shows them returned. What a disgusting policy to try and justify your poor customer service!
I've also got e-mail evidence from you stating you'd missed my e-mails as they'd gone somewhere else after you implemented a new e-mail system...please do share your information with the bank - they already have it all and processed the charge back immediately given the evidence that the item was returned and you hadn't responded to at least 5 e-mails.
I have e-mail and screenshot proof of everything you've lied upon and more than happy to share.
ORIGINAL REVIEW
E-mailed before item was dispatched to remove item from order and received no reply.
Subsequently the order was returned to the company over 3 weeks ago and they’ve ignored 3 e-mails and still not refunded me over £200.
Having to raise a claim with my credit card company to try and get my money back - really disappointing as never had a problem with responses when I wanted to place orders, only when there was an issue have I been ignored.
10 June 2025
Reply from DGStoreUK
Dear Reviewer,
Thank you for your message. We have investigated the shipment you refer to (Royal Mail Tracked 48™: OF823951916GB) and set out the verified facts below.
What Royal Mail shows
12 Jun 2025 – Sender has despatched item.
13 Jun 2025 – Item received (Midlands Super Hub → Tyneside MC).
14 Jun 2025, 10:32 – Delivered to Safeplace by Stockton-on-Tees DO. Royal Mail captured proof-of-delivery (photo) and a GPS-stamped location (on file).
18–19 Jun 2025 – System notes “Refused – Returned to Sender.” Despite those scans, no return ever reached us; this is consistent with a prior completed delivery to Safeplace on 14 June. The photo Royal Mail shared matches Safeplace delivery, not a returned parcel.
Why “items returned and ignored for 3 weeks” is inaccurate
We did not receive any returned goods for this consignment. Under our policy (and the Consumer Rights Act process), a refund is issued upon receipt of a bona fide return.
Your review states you were “ignored”; we have no record of an email thread concluding with a confirmed return receipt or return arrival scan. If you have message IDs or screenshots, please forward them so we can audit our mail gateway and spam logs.
Important: chargeback status
We understand you also raised a claim with your card issuer. Our records indicate the issuer refunded you, while Royal Mail evidence (photo + GPS) shows the goods were delivered to your Safeplace and not returned. In effect, you currently hold both the goods and the funds. We are ready to provide Royal Mail’s proof-of-delivery and full scan history to the acquiring bank if required.
We take delivery and refund matters seriously and rely on carrier-verified evidence to act fairly. Please contact DGStoreUK@gmail.com
with your preferred option so we can close this out promptly and transparently.
I’ve emailed about where my order is…
I’ve emailed about where my order is but sadly no prevail. I love your store and products, please get in touch
24 July 2025
Reply from DGStoreUK
Dear Mary,
Thank you for your message — and for your kind words about our store and products.
Just to clarify, during the time you contacted us we were away on annual leave, which was noted in our shop announcements. However, we’ve since responded to your emails and followed up accordingly.
If there’s anything still unresolved or if you haven’t seen our reply, please feel free to check your spam folder or let us know here - we’ll be happy to resend it.
Excellent service and good quality…
Excellent service and good quality product Will order shy
20 July 2025
Well the quality of all items was just…
Well the quality of all items was just great and cant complain at all.
6 July 2025
No response, no delivery, payment taken.
I placed an order on the 16th June, have not received it, nor any communications or information that it has been dispatched. I've reached out 4 times to no response. They've taken payment from me and I can't get in touch with them.
16 June 2025
Unprompted review
Reply from DGStoreUK
Dear Reviewer,
Thank you for your message. We’ve searched our order system and support mailbox by name, date (16 June), amount ranges, postcode and email fragments but we cannot find any order or email thread that matches your review. To investigate properly and resolve this, please email us with the subject “TRUSTPILOT – ORDER NOT FOUND (16 June)” and include:
Order number (from your confirmation email) and full name used at checkout
Email address used to place the order (if different from the one on Trustpilot)
Payment details to trace: method (card/PayPal), last 4 digits of the card or PayPal Transaction ID, charge date/time, amount and the merchant descriptor shown on your statement (e.g., “SHOPIFY * DGSTOREUK”); a redacted screenshot is sufficient
Delivery address you entered at checkout
Copies of the 4 emails you say you sent (or screenshots with timestamps/message-IDs)
Send to DGStoreUK@gmail.com
(official channel). We’ll also cross-check sales@dgstoreuk.com
in case of misrouting.
What we will do next
If a paid order exists and has not shipped: we’ll ship immediately or refund in full, as you prefer.
If a payment was captured but an order was not created due to a technical issue: we’ll refund immediately and confirm in writing.
If the payment on your statement is not ours (different merchant descriptor): we’ll point you to the correct merchant and your bank for a chargeback.
If your emails were misrouted (spam/bounce), we’ll share the root cause and update our filters.
We take non-delivery claims seriously, but we need the verifiable details above to act. If we don’t receive them, we will ask Trustpilot to verify the experience (proof of purchase) so we can proceed on facts and resolve this properly.
I ordered 7 days ago and the order…
I ordered 7 days ago and the order hasn't even been dispatched yet. I emailed yesterday to enquire as to the problem but have had no reply. A shame as I like to support small independent companies but it is very unlikely that I will use DGherbs again.
18 June 2025
Reply from DGStoreUK
Dear Gerard,
Thank you for your review and for quoting reference #17747. We have checked the carrier record and can confirm:
Royal Mail tracking: 32056112400066BE403B0
Delivery: 01-07-2025, 11:52 by Didcot DO (GPS: 51.6013304 N, −1.2589953 W)
Status: Delivered
The order arrived promptly and in good…
The order arrived promptly and in good condition and just as described.
29 May 2025
Good company to but from
Easy to find what I wanted, place my order and make payment.
The herb I wanted arrived on time, securely packaged and the inner package was resealable to keep the unused portion of the herb secure.
I would be happy to use this company again.
20 May 2025
Really great products but hard to give away
Really great products, all arrived safely and will reluctantly give out to other people as presents…
18 May 2025
Delivery Address correction
delivery address correction was required. Got response a bit late but they took care of it.
1 May 2025
Great products as always
9 March 2025
Great test and quick delivery.
6 March 2025
Just ordered some raspberry leaf tea to…
Just ordered some raspberry leaf tea to try and bring on labour. Very quick delivery, and a free sample came too - very happy customer, will return 😀
3 March 2025
Unprompted review
Excellent product and service
Always well packaged, prompt despatch and letter-box friendly. Excellent product and value.
25 February 2025
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