Great products and value. I had an issue with a missing product which took a couple of emails to rectify, but would still use again for my botanicals.
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See what reviewers are saying
Communication poor but products seem fine. Delivery was advised as 2/3 days via Royal Mail but the order hadn't been dispatched 3/4 days after ordering. I emailed to query, and was sent a dispatch ema... See more
I always order from here no problem. I ordered matcha powder and the bag was ripped so it was spilt out in the box it came in, think it might have happened in transit as the box said fragile but was s... See more
I purchased some fresh rosemary from this store and was blown away by its quality and aroma. It really elevated the dish I was making and I can't wait to use it again in future recipes. I highly recom... See more
Company details
- #9 of 9 best companies in Spice Shop
- #61 of 61 best companies in Craft shop
- #32 of 33 best companies in Herbal Medicine Shop
- #34 of 34 best companies in Tea Shop
- #19 of 19 best companies in Tea Wholesaler
- #20 of 21 best companies in Wedding Shop
Information provided by various external sources
Edible Dried Flowers & Petals, Quality Loose Leaf Tea, Roots, Barks, Herbs & Spices. Top Quality with Reasonable Prices
Contact info
Nottingham, United Kingdom
- sales@dgstoreuk.com
- dgstoreuk.com
3.5
Average
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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I tried to email and get in touch…
I tried to email and get in touch multiple times regarding my order as it was the wrong adress on there, but had no reply or help with the issue. Unsure whether they sent them or not but either way the customer service is non existent. I want a refund
2 February 2025
Reply from DGStoreUK
We understand your frustration and would like to clarify the situation. Your order was processed and shipped as per our standard procedure. However, our store was closed from January 25th to February 6th, 2025, due to personal and health-related reasons, as stated on our website: https://dgstoreuk.com/pages/announcenments This explains why you did not receive a response during this period.
If there was an issue with the address provided at checkout, we unfortunately could not amend it after the order was processed. We recommend checking with your local courier regarding the status of the delivery.
We remain committed to assisting our customers and ensuring satisfaction. If you still require assistance, please contact us now that we have resumed operations.
Best regards,
Dawid
DGStore UK Customer Support
Excellent
Great choice of products really quick delivery, I will definitely use over my previous supplier
17 January 2025
very bad experience
placed the order 4 days before they close for Christmas, expecting it to be processed and despatch before they close because their delivery policy is 24 to 48 hours after payment. They scheduled the delivery the night before their closure but only posted the order a week after the shipment notification (after the last posting date), as if they want to make sure I can't receive it before Christmas! will not buy from this store again
**I ordered on 10th Dec and still not received the delivery today 21st Dec
10 December 2024
Reply from DGStoreUK
Hello. Your order has been packed and dropped off directly with Leicester Royal Mail Sorting Office, we are very sorry for the inconvenience caused by work of Royal Mail during this very busy period
Great quality Ceylon Green Tea
Prompt despatch and delivery, well packaged good quality product, as always.
Thanks
11 December 2024
Product very goog quality
Product very goog quality. I believe I will buy from you again.
22 November 2024
DG Stores always provide good quality…
DG Stores always provide good quality herbs and teas. The website is clear and easy to use, they offer competitive prices, good secure packaging and reliable delivery. They respond quickly if there is ever a query.
14 October 2024
I always buy my flower petals from DG…
I always buy my flower petals from DG store.
They are vibrant and perfect my projects.
Thank you
9 October 2024
Unprompted review
i never received my order
24 September 2024
Reply from DGStoreUK
Order has been refunded in full as it ha sbeen lost during transport for which we are very sorry
Value for money…
Bought the little rose buds to make a heart wreath, not used them yet but they look ideal for the job. Lovely colour also nice and firm for glueing to frame.
25 September 2024
I would recommend them
I buy my peppercorns from them each time. It's a nice spicy peppercorns, and I would recommend them.
24 September 2024
Products good - Privacy BAD
I was happy with the products, although you can tell the quality control is lower than usual - however this correlates with the price so I am happy overall.
Considering that I paid for delivery, bought in a Friday and not received until Thursday the next week: I would say this is a slow delivery time.
The most upsetting thing is that they obviously give your email address to other companies, as I have got many spam messages since shopping with them; My assurance it's them sharing my details is certain, as I have been out of the country for a couple of years and my email address has not been used for anything else apart from my purchase with this company 🤨
5 September 2024
Unprompted review
Reply from DGStoreUK
Thank you for your feedback. We're glad to hear you were happy with our products and found them to be in line with the pricing.
Regarding delivery times, we always aim to dispatch orders promptly, but delivery speed ultimately depends on the courier service. If your order was placed on a Friday, it would have been processed the next business day, and delivery times may vary depending on Royal Mail or other couriers used.
As for your concern about spam emails, we want to assure you that we never share or sell customer data to third parties for marketing purposes. The only external parties that receive necessary details (such as your name and address) are our trusted couriers, primarily Royal Mail, to ensure your order reaches you. If you've noticed an increase in spam, it is likely due to unrelated factors, but we take data security very seriously and can confirm that your information remains protected.
If you have any further concerns, feel free to reach out.
Best regards,
Dawid
DGStore UK Customer Support
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