Digital Planet Reviews 587

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and excellence, often highlighting the exceptional customer service provided. Many people appreciate the quick response times and the helpfulness of the staff, noting their willingness to go above and beyond to assist. Consumers frequently mention renewing their subscriptions, with some being long-term customers for several years, indicating high satisfaction with the service and support. However, some customers also noted issues with customer service, reporting a lack of response or acknowledgement to their queries, particularly through WhatsApp. A few people experienced problems with their accounts, such as premature expiration or not receiving the promised channels after payment. There were also occasional complaints about the service being unreliable, with frequent blocking and slow restoration times, and some users found the channel selection to be unsatisfactory, particularly regarding non-UK content.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the excellent and reliable service,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its excellence and... See more

Subscription

Consumers find subscription experiences to be largely positive, with many happily renewing for their second,... See more

Response time

Reviewers highlight positive aspects of response time, noting fast and polite responses from customer... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just renewed for a second year with Digital Planet and I am very happy with the service. It is very stable, with a large selection of Live TV channels, films and TV series selection. Very relia... See more

Rated 5 out of 5 stars

Brilliant service which I have renewed my subscription once more. Price is awesome quality of channels are fantastic. Could not fault in anyway, will carry on using for the foreseeable future, keep up... See more

Company replied

Rated 5 out of 5 stars

Phenomenal service. This is my 4th provider, i did 24hr, 1 month, 3 months, and a further 3 months as from today. The price is fantastic for the quality of all 3 areas, cinema films within weeks,... See more

Company replied

Rated 5 out of 5 stars

As l am old school and not technically minded, l have needed help with some installation issues, for example l don't know what copy and paste to browser means. The guy's at Digital planet have been... See more


Company details

  1. Web hosting company
  2. Adventure Sports
  3. Movie streaming service
  4. New service
  5. Telecommunications service provider

Written by the company

IPTV UK | Best UK IPTV Subscription Provider | IPTV Services UK British IPTV – Get the best IPTV UK subscription services from DIGITAL PLANET, one of the best UK IPTV providers. Enjoy seamless streaming & premium channels with IPTV UK. With over 23,000 worldwide channels and 94,000 on-demand videos (VODs), we have an extensive collection that caters to all your viewing preferences. At DIGITAL PLANET, we believe in keeping things fresh and exciting. That’s why we provide daily updates to our channel lineup and VOD library, ensuring you never run out of options for your entertainment needs. At DIGITAL PLANET, we prioritize your satisfaction and offer excellent 24/7 customer support on WhatsApp and Email. Join our community of 2,100+ IPTV users in the UK and experience exceptional service. Join us at DIGITAL PLANET and experience a world of entertainment like never before! Best Stable iptv provider in UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

5*quality 5*choice 5*price

Switched to Digital Planet 3 months ago and have not looked back since. The quality here is amazing, the choice is vast and the price is superb. The customer service is also spot on, very helpful and willing to help at anytime This is the best service you can get in my opinion, it's that good I've just signed up for 1 year!!!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Top Service

Been with them for 3 years now, excellent service, provide clarity in all areas. Any issues/problems are fixed almost immediately, well done in all service requirements and support.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I have just renewed for a second year…

I have just renewed for a second year with Digital Planet and I am very happy with the service. It is very stable, with a large selection of Live TV channels, films and TV series selection. Very reliable and great customer service,. There has been some minor issues in switching between VOD and Live TV during the evenings but nothing too offputting. Highly recommended for anyone looking for a stable IPTV provider.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible after-sales

Terrible after-sales. No reaction not via whatsapp, mail, nothing ..........

1 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

We’re sorry to hear that this has been your experience. Lack of response is not the standard we aim to provide, and we take concerns about after-sales support seriously.

Please contact us again through our official website with your subscription details so we can investigate and resolve the matter promptly. We are committed to addressing genuine customer issues and ensuring proper follow-up.

Rated 5 out of 5 stars

As l am old school and not technically…

As l am old school and not technically minded, l have needed help with some installation issues, for example l don't know what copy and paste to browser means. The guy's at Digital planet
have been really understanding and very helpful.
The only problem that's not really a problem is that there's to many channels to choose from.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

I have 2 orders waiting

I have 2 orders waiting. When i call the number is useless doesn't help. You cannot press the numbers . Why FNB choose this company. It's frustrating to use money and not get feedback. Atleast answer our request for update. And please change the delivery from 3-5 day to 6-12months once

1 December 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

We’re sorry to hear about your frustration. However, it appears this review may relate to a different company or service. Digital Planet does not operate a call centre system requiring keypad input, nor are we affiliated with FNB in the manner described.

If you believe this review was posted in error, we kindly ask that you verify the company name and update it accordingly.

If you are indeed referring to our service, please contact us directly through our official website with your order details so we can review the matter promptly. We are committed to resolving legitimate customer concerns efficiently and transparently.

Rated 1 out of 5 stars

When it works its 5 stars but frequently it doesn't work!

When it works its 5 stars, unfortunately, since I subscribed in July 25 I've had too many occasions when the feed has gone down and when I contact Customer Service, they are very slow to respond and tell me off for asking for an update. I bought an annual subscription but feel let down.

3 December 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

Thank you for your honest feedback. We’re sorry to hear that your experience has not been consistently positive since subscribing. While we always aim to provide stable service, we understand how frustrating interruptions can be — especially with an annual subscription.

We’re also concerned to hear that you felt dismissed when requesting updates. That is not the level of communication we intend to provide. Your feedback regarding response times and tone has been noted and will be reviewed internally.

We would welcome the opportunity to look into your specific case. Please contact us through our official support channel with your subscription details so we can investigate and work toward restoring your confidence in the service.

Rated 5 out of 5 stars

Best around

I've tried so many of these suppliers,and this one outweighs them all.

Fast problem solving,no buffering and a good level of updated movies series and TV shows.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Works very good

Works very good. Brilliant support.

27 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

Thank you for sharing your experience. It’s great to hear that the service has been performing well for you and that our support team has been quick to respond. We appreciate your feedback and are pleased to know we’re meeting your expectations.

Rated 4 out of 5 stars

Works really well

Works really well, customer services respond quickly

26 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

Thank you for sharing your experience. It’s great to hear that the service has been performing well for you and that our support team has been quick to respond. We appreciate your feedback and are pleased to know we’re meeting your expectations.

Rated 5 out of 5 stars

Excellent service by Digital Planet

Excellent service by Digital Planet

25 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

Thank you for your feedback. We’re glad to know that your experience with Digital Planet has been excellent. Your support is appreciated, and we’re committed to continuing to deliver a dependable and high-quality service.

Rated 5 out of 5 stars

Just bought my 3rd year subscription

Just bought my 3rd year subscription. Great service and will add series if you ask.

24 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

Thank you for choosing to continue with us for a third year — your loyalty is greatly appreciated. We’re pleased to know that you’re satisfied with the service and that our team has been able to add series upon request. Your continued trust means a great deal to us, and we look forward to providing you with the same dependable experience in the years ahead.

Rated 5 out of 5 stars

This is my third year with Digital…

This is my third year with Digital Planet and I can honestly say I’m very happy with the service. It is very stable, with all the best channels with a huge film and TV series selection. Very reliable and great customer service, always informed of any scheduled updates or issues. Highly recommended for anyone looking for a stable IPTV provider.

24 November 2025
Unprompted review
Digital Planet logo

Reply from Digital Planet

We truly appreciate you staying with Digital Planet for three years. It’s great to hear that the service has consistently delivered the stability, channel variety, and content selection you were looking for. We also value your acknowledgement of our customer communication and support. Thank you for recommending us — we’re committed to maintaining the level of reliability you’ve come to expect.

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