Direct Heating Spares Reviews 

1,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 962 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease of ordering and the promptness of delivery, with many items arriving quickly, often the next day. People appreciate the excellent service, noting helpful staff who accurately identify needed parts and resolve issues efficiently. Reviewers also frequently mention the availability of correct, genuine parts and competitive pricing. However, some customers also noted issues with delivery, specifically regarding guaranteed next-day services not being met and a lack of clear tracking information.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product to be positive, with many reviewers praising the ease of finding the correct part and... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent, first-class, and... See more

Order

Customers had positive experiences with order, praising the ease of finding items and placing orders online,... See more

Price

Reviewers highlight positive aspects of price, consistently finding products to be very reasonable and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more

Rated 5 out of 5 stars

We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more

Rated 5 out of 5 stars

On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more


Company details

  1. #51 of 118 best companies in Heating service
  2. #18 of 71 best companies in Heating equipment supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,419)

962 reviews in the last 12 months

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Rated 4 out of 5 stars

Good morning i ment to email you just…

Good morning i ment to email you just been busy the parts i received fit brilliant packaged bang on which is a good job because the courier service u used was absolutely terrible YODEL and its not the first time ive had issues with them he literally left the package in full view of other people walking by on door step and walked off luckily my neighbor seen him and took it in for us or who knows if it would have still been there when i got home its all on cctv think you need to change you courier company

18 May 2026
Rated 5 out of 5 stars

Great price and delivery

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order in an exemplary way.
Their website is good, with one caveat: there are quite a lot of discontinued items still listed, which can waste time when you’re searching for a part.
Will definitely use them again. Well done all at Direct Heating Spares

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful from the very first phone…

Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day!
Super fast delivery too!

Would definitely recommend this Company to all.

11 May 2026

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