Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
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Company details
- #51 of 118 best companies in Heating service
- #18 of 71 best companies in Heating equipment supplier
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company

- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
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Carrie was very helpful and went above…
Carrie was very helpful and went above and beyond to source a part I needed direct from the supplier.
Excellent customer service.
job done well and quickly
Fantastic speedy turnaround and…
Fantastic speedy turnaround and delivery, well impressed. Easy site to navigate and order.
Great service and fast delivery 👍
Amazing Service
An amazing company, nothing was too much trouble, including speaking to a lady on the telephone to reassure me that the parts I had ordered were compatible with my older Worcester Boiler.
Brilliant service.
Replacement radiator valve
Good value and fast delivery of a thermostatic radiator valve to replace a very old one.
Delivered as promised and did the job.
Fast delivery and exactly what i ordered
Cold house
Returned from holiday to find our central heating was not working. The house was really cold. Our Plumber was struggling to get the part to repair it and suggested we try Direct Heating Supplies. We ordered the part and received it the next morning and the plumber came to fit it. Warm house !! Fantastic.
Clear and easy to use web-site
Clear and easy to use web-site. Choice was good. Very speedy service and delivery.
Decent company
Decent company, got the part i required, eventually, some of the people need to be more technical.
Can't really fault the service
Can't really fault the service, great price, quick delivery.
Excellent service and good…
Excellent service and good communication. We needed a part for our boiler. British Gas said it would take them 10 days to get it but thanks to DHS we had the part the next day.
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