Disappointing experience—additional…
Disappointing experience—additional payment requested after I paid. I found Etihad Airways flights on this website for £2,751.55. I contacted the company and was offered a discounted price of £2,600. I then asked whether the ticket was refundable. I was told that the £2,600 option was non-refundable and that I would need to pay £2,850 for a refundable ticket. I agreed and paid £2,850 using the payment link they provided. After making the payment, I was told that ticket could take up to 4 to 8 hours to be issued. Around4 hours later, I received an email asking me to pay a further approximately £2,100 before the ticket could be booked, and it also mentioned that if I did not make this additional payment, there could be an issue with my refund. I was very concerned by this because I had already paid £2,850 based on the price and information I had been given. I contacted my bank or credit card company and raised the matter with them. I strongly recommend being very careful and making sure you fully understand the total price and terms before making any payment.







