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See what reviewers are saying

Rated 1 out of 5 stars

Horrendous service. Placed an order September 01, 2025 and I still have not received my daughter’s phone case. I emailed them 3 times and once through the Shop app, with no response. No updates, no in... See more

Rated 1 out of 5 stars

I would not recommend , it’s been over 3 weeks and my order did not arrive yet! I tried to reach out to customer support so many times, and there was no reply about my order status or a reply at all!!... See more

Rated 2 out of 5 stars

My daughter loves the case but it did not arrive during expected window of time. I did not receive any type of shipping notification. I got no response from customer service and I reached out twice by... See more

Rated 1 out of 5 stars

Terrible customer service. No communication. No response to queries. They said the product was shipping, but then it sat forever and never shipped. It finally shipped after several emailed complaints,... See more

Company details

  1. Mobile Phone Accessory Shop

Written by the company

Webshop with trendy personalized phone cases.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The picture had a textured case but it…

The picture had a textured case but it was just printed on. Since I was not happy with my order I emailed asking if I could return it exchange, but no response ever came. It also took a very long time to arrive. :)

12 May 2024
Rated 1 out of 5 stars

PHONE CASE & CUSTOMER SERVICE IS TERRIBLE

You will not respond to my emails, calls, or text. I have been trying to return this case and the company (dialle) refuses to give me the information to return my case. The phone case I received was definitely not worth 25$ it was cheap and not sturdy. It also was not the color that is pictured in the picture. Also the tracking did not work and when I ordered it said the phone case would arrive in 4-6 days but it arrived in 3 weeks

3 April 2024
Rated 1 out of 5 stars

Awful

Awful. Took forever to ship. When the case did arrive it was bright purple and white instead of the advertised blue and cream. The case pops of the phone frequently and it overall sucks

6 March 2024
Rated 3 out of 5 stars

phone case is perfect

phone case is perfect! i reached out multiple times to find out when it was coming in and never got an answer took a little over a month to receive my package

14 February 2024
Rated 1 out of 5 stars

Do not buy

Do not buy, i have waited over 3 weeks for them to ship my parcel and they still have not it is very clear they are an unorganised company, the lack of communication is appalling.The amount of times i have contacted them is a joke and they still refuse to communicate with me.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Super cute case

Super cute case! I ordered two for my nieces and one for myself, all with our initials. My nieces loved them. I’ve been getting so many compliments. Would definitely buy more.

29 November 2023
Rated 2 out of 5 stars

The quality of the products is not good…

The quality of the products is not good at all, it's extra expensive for what it is... You can see the pixels in the print. Better to buy a 2€ case, it's the same.

2 June 2023
Dialle logo

Reply from Dialle

Hi Laura, You bought a soft case which is printed with a satin finish. We received photos of your order but do not see any pixels on that. Also we send a free replacement because you damaged your first case which does not happen with any of our soft cases with normal use. we are very sad to hear this as we did our best to satisfy

Rated 1 out of 5 stars

I have never received my order!

I have never received my order!! This is a scam

25 May 2023
Dialle logo

Reply from Dialle

Hi Liliana, we have shipped your case as regular mail which can take some time unfortunately from the Netherlands to Portugal. As you still have not received your order I have refunded your order for you! Hope this solves the issue :)

Rated 1 out of 5 stars

I pay for two phone case and I received…

I pay for two phone case and I received only one. Also you send my parcel after 50 days.

11 April 2023
Dialle logo

Reply from Dialle

Hi Eva, we were sorry that your order was delayed. Our system and postal services had a hard time with the greek language adress that was provided and we needed the english adress. I hope you are happy with the case you have and we will contact you to solve the issue of your second case :)

Rated 5 out of 5 stars

Good Quality

Everything is fine the cases and the Quality
I am so happy about my orders

2 April 2023
Dialle logo

Reply from Dialle

Thank you for your review! We are happy to hear the cases are to your liking, enjoy them!

Rated 1 out of 5 stars

do not recommend

I do not recommend buying from them, the quality is very poor, definitely not worth the price. I bought it with initials and it look very cheap, the letters seem to have spilled out.

3 April 2023
Dialle logo

Reply from Dialle

Hi Klementina, unfortunately your shipment got lost and we were sorting this out :) However, we are sending a new on to you!

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