Diamond Banc - Kansas City Reviews 

144
TrustScore 5 out of 5

4.8

435 Nichols Rd, Suite 200, 64112 Kansas City, Missouri, US


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Rated 5 out of 5 stars

I received a bid on a 50 year old Rolex that was worn every day by my dad and then me. No one in our family wanted it so I contacted several national resellers. Diamond Banc provided a reasonable bid... See more

Rated 5 out of 5 stars

Diamond Banc is truly a diamond in the rough ! Unlike the majority of businesses out there - what they advertise is actually what they deliver. I called Jordan on a Monday morning in desperate need of... See more

Rated 5 out of 5 stars

Let’s start with Jordan - WOW! Responding quickly to my quote, within minutes, then called me to show he was a real human while giving me a tour of their store location - went over my merchandise, the... See more

Rated 5 out of 5 stars

Sicily on the Plaza was great to deal with. She is kind and caring, finds an appointment for you as quickly as possible, then works long hours to insure my jewelry was properly appraised. She has been... See more


Company details

  1. Jewellery Buyer
  2. Alternative Financial Services
  3. Diamond Buyer
  4. Loan agency
  5. Pawn shop

Written by the company

Diamond Banc is a highly regarded provider of asset-based loans and a buyer of high-value assets such as diamonds, jewelry, and watches. Diamond Banc has multiple offices across the United States where clients can schedule one-on-one appointments with a director to discuss their financing or selling needs. Additionally, Diamond Banc offers a user-friendly online platform for clients to sell their luxury assets or apply for a loan entirely online. This flexibility in service options allows clients to choose the option that best suits their needs and preferences. With their trusted reputation and commitment to exceptional customer service, Diamond Banc is a reliable partner for those seeking financing or looking to sell their high-value assets. Their team of experienced professionals offers personalized service, quick turnaround times, and competitive rates, making Diamond Banc a top choice for those in need of short-term financing or looking to sell their luxury assets. If you're seeking a trustworthy partner in the luxury asset industry, Diamond Banc is a reputable name to consider.

Diamond Banc

Written by the company

Liquify your Luxury

Contact info

  • 435 Nichols Rd, Suite 200, 64112, Kansas City, Missouri, United States

  • 8169772677

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

660 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Diamond Banc is great!

I had a great experience working with Diamond Banc. Sicily made the whole process very easy, she explained things thoroughly, answered all my questions, and gave me a fair price. I would definitely do business with Diamond Banc again!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Diamond…

I had a great experience with Diamond Banc they definitely offered me more than any other place I went to. The process was made smooth, quick, and insightful. I had a few pieces I was unsure of, and Diamond Banc helped me learn the true value, integrity, and specifics of each piece. I definitely will do business with them again in the future.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. I was paid very fairly for my jewelry. I highly recommend this company if you were looking to sell any jewelry.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Crooks

Crooks! No better than a payday loan!! I was told I could make payments which I have been only to find out today that the 900 Inhave paid them has not gone towards the loan at all rather to service fees. The lady was great but NEVER at no time did she say that your principle doesn’t go down. It was you payment is x. So crooked crooked crooked! Make sure you get clear explanation! They hold your valuables hostage for basically a payday loan.

16 October 2023
Unprompted review
Diamond Banc - Kansas City logo

Reply from Diamond Banc - Kansas City

Audrey - We’re sorry to hear that there was a misunderstanding regarding your minimum monthly interest payment versus principal payments.

Unlike a traditional pawn loan, Diamond Banc allows clients to make additional payments above the minimum monthly interest payment, which will go directly towards paying down your principal. The minimum monthly interest payments are designed to cover the interest, which is why they do not reduce the principal balance.

At Diamond Banc, we are committed to transparency and ensuring our clients fully understand how our loans work before any transaction is completed. We provide numerous resources and detailed explanations about our loan terms and conditions to make sure everything is clear. Additionally, our loan process is designed to be straightforward, and our dedicated team is always available to answer any questions you may have before, during, and after the loan process. Our Kansas City Director, who has been with Diamond Banc for over 10 years, is exceptionally skilled at explaining our loan terms and ensuring clarity for our clients.

If further clarification is needed or if you have any additional questions, please do not hesitate to contact us. You can reach our headquarters anytime and ask for Richard at 573-875-2265.

Rated 5 out of 5 stars

Very personal

Very personal , I had an amazing experience, definitely will be dealing with them for a very long time !!

10 June 2024
Unprompted review
Rated 1 out of 5 stars

They will never give you a correct…

They will never give you a correct payout sum. HAVE TO RECALCULATE! Always would make it 300-500 more. It was so shady. And it didn’t happen once. It happened 6 times!

23 April 2023
Unprompted review
Diamond Banc - Kansas City logo

Reply from Diamond Banc - Kansas City

We appreciate you sharing your thoughts with us. At Diamond Banc, we place great importance on maintaining clear and transparent accounting records, as well as promptly and accurately providing customers with the necessary information about their accounts. We understand that there may be some confusion that has led to your dissatisfaction, and we genuinely want to assist you in resolving any issues.

Please don't hesitate to reach out to our corporate office at 573-875-2265 so that we can have a more in-depth conversation about your account. We are eager to work with you to address your concerns effectively.

Rated 1 out of 5 stars

Bad/worst

Bad. Only screenshots of Jordan's message wanting to my watch .then sending pictures of my watch broken saying it was fake . WHEN I KNOW IT WASNT. . but wanted to still keep it saying it was a good COUNTERFEIT watch for his team to keep and look at. The screenshots will show anyone that they just steal ur parts out of ur real jewelry. Jacqulyn Gillespie is my name if u want to look me up for email if anyone ia curious to use this site. U can see see they are rogue/fake. From the messages. And they don't send r ship anything on FRIDAYS. But that is not on tbe website since that's a big part being a WEEKDAY. And how I was rushed to have it shipped to them promising me 3000. From all the pictures I had to send .. only the messages will let u see how fake they are and jow stupid I was. Lesson learned....=//....I understand u would have to take a watch like that seriously into looking in it and making sure it is real. Offering me 2500 at first with the pictures . Then 10 mins later 3000. ..having a personal number and a business number I understand too. An sending my pictures through the company number an sending me pictures and messages about my watch after u opened to make sure it was real on the personal number because Jordan said you can't send pictures through his company cellphone. But he could on his personal. . But the messages should have stayed on tbe company cellphone after the pictures. I also believe that ithe watch should have been shipped as the same way of him rushing me to get it to FedEx so the funds can hurry and get to me. But with offering to set amd pay for FedEx to pick it up so I could have it back today your guys wouldn't even let me do that. The way the offer jumped 2500 /3000 . With pictures . I should have not been told any offer until you looked at it. And you wanted to keep it saying it one of the best counterfeit watches and it will help ur team to look at more like that because it was really good COUNTERFEIT. But with being said " if it was such a good COUNTERFEIT. Why even worry about having back safely if i was offering to pay to have back the next day and making sure I get it back safely because the policy of the facility has no overnight on Fridays. It just don't make since. If u can receive pictures on one phone. U should send back on the same phone. Not personal. An if u offer jumped 500 more because I didn't respond so quickly on pictures I sent ( over 25) . I'm still sick to my stomache I fell for it. But like I said I learned.

5 August 2022
Unprompted review
Diamond Banc - Kansas City logo

Reply from Diamond Banc - Kansas City

Jacqulyn,
This is Kyle Cook, VP of Diamond Banc, and I want to thank you for sending your timepiece in for evaluation. I’m sorry that your experience has not lived up to Diamond Banc’s stellar reputation of amazing, customer-focused service. The photos you mentioned receiving were taken during our evaluation process, to document and verify that the watch you sent us was in fact a counterfeit. I can assure you that your watch has not been broken or damaged in any way and that it will be returned to you in the exact same condition as it arrived to us in. Diamond Banc takes receiving counterfeit luxury items very serious, as they are not only detrimental to our company, but also to the economy as a whole. For this reason, we sometimes inquire about retaining counterfeit items presented to us, so they can be utilized for hands-on training with our team in an effort to stay up-to-date on the newest generation of counterfeits as they become increasingly more difficult to detect. For the security and prompt delivery of client items, we generally do not ship return packages over the weekend. However, at your request we will be sending your watch back out today (Friday, August 5, 2022) and as part of our standard return process, you will be contacted with the tracking and security details of the package by the end of the day. We wish you all the best.

Rated 5 out of 5 stars

Honestly

Honestly, I was hesitant at first, but Diamond Banc made the entire process super easy! Highly recommend Diamond Banc!! 💎

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Let’s start with Jordan

Let’s start with Jordan - WOW! Responding quickly to my quote, within minutes, then called me to show he was a real human while giving me a tour of their store location - went over my merchandise, the terms and immediately started the process so I could receive funding the next day! I can just say I’m more than satisfied.

16 May 2022
Unprompted review
Rated 4 out of 5 stars

Great resource

Great resource. I had great trepidation and Jordan provided me assurance that my items were safe and protected . He stood true to his word .

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fast and easy process! Great communication! Thus far, my experience has been top notch. Highly recommend.

11 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I don’t understand the 5% of people that left either a good or negative review. This was an amazing experience. I sent in the pictures and the detail and less than 15 minutes later I get a text from Jordan. Less than an hour after I submitted the inquiry, I had a shipping label. The loan was funded literally in less than 24 hours at full ask. In order to avoid a credit pull for a short term loan, I will gladly do this again. Thanks Jordan!

7 October 2021
Unprompted review

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