From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommen... See more
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We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... See more
Company replied
I was over charged online for a ring. Then I noticed the amounts, called the Christchurch number, and its just been ongoing 3 weeks later, still havnt received my refund, its not a piece of jewelry,... See more
Company replied
The whole process was very clear and easy! The service was great - upfront about the process and what to expect, as well as the results. I felt very little pressure to actually buy anything, and... See more
Company details
About Diamonds Factory New Zealand
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney , Australia
- 9-950 8742
- service@diamondsfactory.co.nz
- diamondsfactory.co.nz
4.4
Excellent
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and stress free
From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommend
22 May 2026
Unprompted review
I was over charged online for a ring.
I was over charged online for a ring. Then I noticed the amounts, called the Christchurch number, and its just been ongoing 3 weeks later, still havnt received my refund, its not a piece of jewelry, a refund on my card, yet its been weeks , if I hadn't of gone on thier website and checked all thier details they wouldn't have even told me I overpaid. It shouldn't take 15 days for a card refund. Theyr based here. Almost 3 weeks later the lady has texted saying, if its not there in another 10-15 days ill have to ring again. Be very careful paying large amounts online to this place, because its hard to get money back. It pays to go to a jewelery, because if something goes wrong, you can dispute it in person. A lot of these online platforms, for custom pieces you have to trust paying large amounts of money, it wouldn't take 15 days for them to receive a card payment, be very cautious of your order.
11 May 2026
Unprompted review
Reply from Diamonds Factory New Zealand
Thank you for sharing your experience and we are truly sorry for the stress and frustration this has caused you. A refund should never take this long and we sincerely apologize.
After investigating, we can confirm that the delay was caused by an internal approval process that was not handled in a timely manner on our side. This is entirely our fault and not acceptable. We are addressing this internally to make sure it never happens again.
We will be reaching out to you directly today to apologize personally and to offer you something as a gesture of goodwill for the unnecessary stress this situation caused you.
We also want to clarify that while we operate online, we are not an online-only business. We have three offices across New Zealand and will be opening physical stores soon. Worldwide, our jewellery group has around 70 showrooms across multiple countries.
Thank you for your patience, Amy.
Great experience with Kellen
I had a great experience with Kellen. He was extremely knowledgeable and helpful without any pressure for me to make a decision on my purchase. When I made the decision to purchase, the order was completed efficiently and the communication re time frame and delivery was perfect. I received an email advising me that my stones had arrived in the country, then more emails to advise of their dispatch from the factory. They arrived just two weeks after the date of my order. Am absolutely delighted with my sapphire and diamond earrings. Great value.
12 March 2026
Unprompted review
Buying an engagement ring
The process was super simple and my consultant Lareianha was really helpful finding the perfect size and design. The engagement ring was exactly what I wanted and was very reasonably priced. Absolutely recommend!
21 October 2025
Unprompted review
In LOVE with my new ring!!!
In LOVE with my new ring!!!
I ordered a white gold ring with a 1ct marquise diamond and two pear shaped diamonds on the side and it is absolutely stunning! The shine of this ring is impecable! I cant stop smiling!!! Thank you Diamonds Factory NZ
22 December 2025
Unprompted review
Returned wedding ring purchase
I bought what I thought would be my wedding band from diamonds factory NZ. I went into their store in CBD and Anisha was great with the consultation. She gave us the option to pay 50% of the deposit for the ring I wanted, then pay the final 50% when the ring arrived in store.
When I brought it home I realized that the gold of my engagement ring (which was from Canada) was slightly different from this ring. I was nervous to return it as I wasn’t sure if I’d be refunded fully but was really happy with the process. Full refund onto my original payment method and literally no hassle at all. Would definitely trust this business with a future ring purchase.
20 October 2025
Unprompted review
Black diamond infinity…
I love my black diamond infinity necklace. The chain doesn't get caught in my hair and I have not taken it off since it arrived. The customer service was excellent, they responded back to me very quickly. The delivery time was 3 weeks. I am a very happy customer
2 August 2025
Unprompted review
Great experience
Impressed with the final engagement ring. A much superior product at a much cheaper price than other retail outlets. I checked the company registration to find that Diamond Factory New Zealand has been running for a long time. I found the customer service excellent. Patient and helpful as I had many questions, wanting to get the right ring for my partner. I would definitely recommend this company for those who want high quality jewelry, have a month to wait for production and shipping and are taking into consideration value for money.
29 April 2025
Unprompted review
Friendly and helpful service and great…
Friendly and helpful service and great prices.
They were just as kind and helpful with the resizing process.
I can gladly recommend them.
27 November 2024
Unprompted review
Great quality ring & great service.
Great, easy company to deal with. The ring was just what we wanted & expected. Extremely high quality.
I wouldn't hesitate buying from Diamonds Factory again.
Cheers.
27 March 2024
Reply from Diamonds Factory New Zealand
Dear Mike,
Thank you so much for your wonderful review! We’re thrilled to hear that the ring was exactly what you wanted and that you’re pleased with its quality. It’s fantastic to know that your experience with us was a positive one.
We truly appreciate your trust in Diamonds Factory, and we’re always here to assist you with any future purchases. If there’s anything else we can help with regarding your previous order or if you have any other questions, please don’t hesitate to get in touch. We value our returning customers and are always happy to assist you.
Kind Regards,
Diamonds Factory Customer Service
The ring was beautiful and looked…
The ring was beautiful and looked exactly as it did in the picture. The service was amazing too. And the customer care team looked after us well.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Rovin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zeland!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Reply from Diamonds Factory New Zealand
Dear Linda,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We’re thrilled to hear that you’re happy with your order, our website, and the excellent service from our team in New Zealand!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very nice ring
Very nice ring. Thought I was purchasing from a local NZ manufacturing jeweller but was surprised to see my ring track from Mumbai and resizing if required had to be sent to Sydney.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Catriona,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our NZ team !
We understand your surprise regarding the production and resizing process. To ensure the highest quality and craftsmanship, we manufacture our items in London. Specifically, we create the settings of our products (rings, earrings, pendants, etc) alone without the main stone. After that, they are shipped to Mumbai (fee-free) where we set the main stone and then distribute them globally through our distribution facility.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Process was easy
Process was easy, I didn't go custom made but purchased one ready to g for click and collect. Communication was good the entire time and the is good and as expected.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We’re delighted to hear that you’re pleased with your order and the exceptional service from our team in Christchurch, New Zealand!
If you need any further assistance with your previous order, or if you have any other questions or concerns, please don’t hesitate to reach out. We truly value our returning customers and are always here to help.
Kindest regards,
Diamonds Factory Customer Service
My girlfriend absolutely loved the ring…
My girlfriend absolutely loved the ring I bought from you guys and said it was the most perfect thing ever. Verry happy purchase and will look with you guys in the future>
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Ahi,
Thank you so much for your wonderful feedback! We're thrilled to hear that your girlfriend loved the ring and that it made such a special impression.
We’re so happy you had a great experience, and we look forward to serving you again in the future!
Kindest regards,
Diamonds Factory Customer Service
everything went well
everything went well, first meeting discussing the ring type, size etc and ordering it to get it here on time which it did!, i wa very happy with that! and the ring was beautiful! thankyou.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Matthew,
Thank you so much for sharing your experience with us! We’re delighted to hear that everything went smoothly, from the initial meeting to the timely delivery of your ring. It’s wonderful to know you were happy with both the service and the beauty of the ring. We truly appreciate your kind words and are so glad we could help make your purchase special.
If you need any further assistance with your previous order, or if you have any other questions or concerns, please don’t hesitate to reach out. We truly value our returning customers and are always here to help.
Kindest regards,
Diamonds Factory Customer Service
This pendant necklace was for my 30th…
This pendant necklace was for my 30th wedding anniversary so it was an exciting purchase. I’ve loved it since I received it and wear it all the time. I love its spark lines, robustness and yet delicacy
6 February 2024
Reply from Diamonds Factory New Zealand
Dear Helen,
Thank you so much for sharing your experience with us! We’re honored that you chose our pendant necklace to celebrate such a special occasion as your 30th wedding anniversary. It’s wonderful to hear how much you love it, and we’re thrilled that it brings you so much joy with its sparkle, strength, and delicate beauty. Thank you once again for your trust in us, and we wish you many more happy anniversaries ahead!
Kindest regards,
Diamonds Factory Customer Service
Excellent
I’m not usually one to do online purchases, especially from websites or companies I am unfamiliar with. I found Diamond Factory as a sponsored advert, check it out & it was everything that I was searching for!!! The idea I had for the perfect ring was there; and at a far cheaper rate than any retail store that I knew of. I took a leap of faith & trusted that this was a legitimate business, my trust was well placed. Not only did i receive my selected goods in a reasonably timely manner (6 weeks), the quality is excellent & if I was ever stuck during the transport process I could reach out get the required information or have things amended within 24 hours. Definitely would recommend
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you so much for sharing your experience with us! We completely understand your hesitation with online purchases, especially from unfamiliar sources, and we’re so grateful that you took a leap of faith with us. We’re thrilled to hear that the ring exceeded your expectations in both quality and value, and that our team was able to assist you promptly throughout the process. Your recommendation means the world to us, and we look forward to serving you again in the future!
Kindest regards,
Diamonds Factory Customer Service
Very easy to use
Very easy to use. Have used twice now. Wife very happy. Shipping all the way to New Zealand
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Zach,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zealand !
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Super easy to deal with prices were way…
Super easy to deal with prices were way better than other shops. Would definitely recommend
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you so much for your feedback! We’re so glad to hear that you found the process easy and that our prices stood out to you. We truly appreciate your recommendation and look forward to helping you again in the future!
Kindest regards,
Diamonds Factory Customer Service
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