I stumbled across this company while searching for the perfect pair of diamond earrings for my partner’s 50th birthday. To be honest, I was a little hesitant at first because I’ve been burnt by onl... See more
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I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... See more
From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommen... See more
We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... See more
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Company details
About Diamonds Factory New Zealand
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney , Australia
- 9-950 8742
- service@diamondsfactory.co.nz
- diamondsfactory.co.nz
4.5
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very easy to use
Very easy to use. Have used twice now. Wife very happy. Shipping all the way to New Zealand
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Zach,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zealand !
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Super easy to deal with prices were way…
Super easy to deal with prices were way better than other shops. Would definitely recommend
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you so much for your feedback! We’re so glad to hear that you found the process easy and that our prices stood out to you. We truly appreciate your recommendation and look forward to helping you again in the future!
Kindest regards,
Diamonds Factory Customer Service
awesome.
Ben was awesome with communication and also gave me so many options which helped me find the perfect ring. Couldn't have turned out better, my fiancee loves the ring!
19 April 2024
Reply from Diamonds Factory New Zealand
Dear Benjamin,
Thank you for your wonderful feedback! We're so happy to hear that Ben was able to assist you in finding the perfect ring and that your fiancée loves it! It means a lot to us that we could help make this special moment even better. If you ever need anything else, we're always here to help!
Kindest regards,
Diamonds Factory Customer Service
Outstanding Website with Clear Options
Choosing an item of jewellery from Diamonds Factory NZ was very easy, with very clear options for size of stone for a necklace, the type of metal & the price. The only hiccup was that my daughter, the recipient, couldn't make her appointment to pick up the necklace as it was the weekend & naturally the external doors in Central Auckland were locked. Although she rang someone, it was answered in Christchurch & they couldn't contact the Auckland branch either. Perhaps a direct phone number could be included when the confirmation appointment time email is sent? This would avoid this happening to someone else when picking up their birthday gift on their birthday 😊 (A present from her parents who live out of town, hence she was uplifting the item herself).
31 August 2024
Reply from Diamonds Factory New Zealand
Dear Sue,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Auckland !
Your comments about improving communication are invaluable, and we’re actively working on enhancing our processes to ensure a smoother experience for all our customers in the future.
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Reply from Diamonds Factory New Zealand
Dear Levi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zealand !
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful ring and arrived quicker than…
Beautiful ring and arrived quicker than expected.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you for your kind words! We're so glad to hear that you love the ring and that it arrived sooner than expected. We truly appreciate your feedback and are happy to have been part of your experience!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Amazing service
Amazing service. Bespoke rings with perfectly met the brief. Beautiful lab diamond that look flawless. Highly recommend.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the bespoke rings met your expectations and that you’re happy with the flawless lab diamond. Your recommendation means a lot to us, and we’re so grateful for the opportunity to create something special for you!
Kindest regards,
Diamonds Factory Customer Service
Great service
Great service, quick and secure delivery and the ring was perfect…..she said YES.
27 November 2023
Reply from Diamonds Factory New Zealand
Dear Liam,
Congratulations on such an exciting moment, and thank you for sharing your feedback! We're so happy to hear that the ring was perfect and that she said YES! It was a pleasure to be part of this special occasion, and we wish you both all the best for the future.
If you ever need anything else, we're always here to help!
Kindest regards,
Diamonds Factory Customer Service
Great service
Great service, extremely friendly and helpful with great advice and got exactly what we were looking for
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you for your kind words! We’re so glad to hear that you enjoyed our service and found our team in New Zealand friendly and helpful. It’s wonderful to know we could provide the advice you needed and help you find exactly what you were looking for. We truly appreciate your feedback and look forward to assisting you again in the future!
Kindest regards,
Diamonds Factory Customer Service
Love our ring
Love our ring! Was made quicker than they estimated. Quality was beautiful. Great service from start to finish. Would highly recommend.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that you love your ring and that it arrived even sooner than anticipated. It’s fantastic to know you were impressed with the quality and service from our New Zealand team. Your recommendation truly means so much to us!
Kindest regards,
Diamonds Factory Customer Service
Informative and supportive throughout
The company had a dedicated point of contact person who was on my side. Great dialogue and stayed with me all throughout the transaction with regular feedback. Knowledgeable and facilitated the design process exceptionally well.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Alexandra,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you had such a positive experience and felt supported throughout the process. It’s wonderful to know that our New Zealand team was able to provide regular updates and guidance while helping you bring your design to life. Your satisfaction means everything to us!
If you ever need anything else, we're always here to help!
Kindest regards,
Diamonds Factory Customer Service
Delivered faster than expected
Delivered faster than expected, instructions about shipping requirements explained very well. Everything from browsing the website to opening the box was made simple and easy.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Shane,
Thank you for your wonderful feedback! We’re so glad to hear that your order arrived ahead of schedule and that our shipping instructions were clear and helpful. It’s great to know that your experience, from browsing to unboxing, was smooth and enjoyable.
If you ever need anything else, we're always here to help!
Kindest regards,
Diamonds Factory Customer Service
For a large price and investment
For a large price and investment, communication is key. Being unable to contact anyone via phone and with emails not being returned initially, was worried I'd been scammed. I'd suggest improving that side of things but the product arrived and emails came nearer delivery, but it was a bit of a nailbiter. The final product is great, and delivered what it needed to to the giftee.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Darren,
Thank you for taking the time to share your feedback. We sincerely apologize for the initial communication issues you experienced. We understand how important clear and timely updates are, especially when making a significant investment.
We’re glad to hear that the final product met your expectations and was well received by the giftee. Your comments about improving communication are invaluable, and we’re actively working on enhancing our processes to ensure a smoother experience for all our customers in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Diamonds Factory Customer Service
Quick service and deliverty
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Luke,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in New Zealand!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Reply from Diamonds Factory New Zealand
Dear Ernesto,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you were impressed with both the service and the quality of your purchase with our New Zealand team. It’s always our goal to provide an exceptional experience for our customers, and your feedback means the world to us.
We’re delighted that you’d choose to shop with us again, and we look forward to helping you find something special in the future. If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out.
Kindest regards,
Diamonds Factory Customer Service
Great ring and took the time to explain…
Great ring and took the time to explain and help me thanks.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear James,
Thank you so much for your feedback! We’re delighted to hear that you love the ring and that our New Zealand team was able to take the time to guide you through the process. It’s always our pleasure to assist, and we truly appreciate your support. If there’s anything else you need, please don’t hesitate to reach out!
Kindest regards,
Diamonds Factory Customer Service
Smooth & Quick Experience
Smooth & Quick Experience, from start to finish. The response time for emails is fantastic, and the order/delivery time is also pretty quick. I would also recommend booking a 1 hour consultant session, as they are very informative about the different types of rings.
27 October 2024
Reply from Diamonds Factory New Zealand
Dear Dylan,
We truly appreciate your kind feedback! We're delighted to hear that your experience was smooth and efficient from start to finish. It's great to know that you found the email responses quick and the delivery prompt. We also appreciate your recommendation to book a consultation session, it’s a fantastic way to explore the different options and make an informed decision. If you ever need further assistance, don’t hesitate to reach out!
Kindest regards,
Diamonds Factory Customer Service
Amazing result with no stress
Very helpful with the initial consultation, great to sit down with someone who is knowledgeable and helpful and also nice to see physical samples to get an idea of what the ring might look like.
Once the order was placed it was very quick and efficient, the only negative was not receiving updates closer to finishing to give a more precise delivery date.
This ring was for our 30th wedding anniversary and my wife was over the moon. The ring is beautiful and exceeded my expectations.
Thank you :-)
27 October 2024
Reply from Diamonds Factory New Zealand
Dear Jason,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We’re very sorry for the communication issues you experienced with delivery updates. We know how important clear and timely updates are, especially for a wedding anniversary gift. Your feedback is very helpful, and we’re working to improve our processes to provide a better experience for all our customers in the future.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Auckland!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Confusing
Ordered something over a year ago and now I got email updates and a request to rate.
22 October 2024
Reply from Diamonds Factory New Zealand
Dear Chris,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by receiving an email update and review request after such a long time. It seems there was an oversight in our system, and we appreciate you bringing it to our attention.
If there’s anything further we can assist you with or any concerns related to your previous order, please don’t hesitate to reach out.
Kind regards,
Diamonds Factory Customer Service
Reply from Diamonds Factory New Zealand
Dear Customer,
Thank you for taking the time to share your experience with us, we truly appreciate your kind words. We’re also thrilled to hear that you’re satisfied with both your order and the service from our team in New Zealand!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
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