Diamondsfactory Reviews 107

Beautiful diamond stud earrings, much bigger than I expected and they sparkle wonderfully. The quality is excellent, and they look fantastic when worn. The only downside was the long delivery time, but apart from that everything was perfect. Very happy with my purchase and would happily recommend.

Very happy with my ring. I got the size wrong first , they refunded me. New one arrived it's a perfect fit.

I placed order DFPT782/1 on May 7th and unfortunately the biggest issue so far has been the complete lack of customer support.

The last update I received was on May 14th saying that the selected stone had arrived, but since then there have been no meaningful updates regarding the order status or expected delivery date.

I have tried contacting support multiple times through both the phone number and the website chat, but neither allows you to speak to an actual person — they only allow leaving messages. After 18 days and several messages sent, I still have not received a single reply.

At this point, my concern is not only the delivery timeframe but mainly the complete absence of communication and support for such an important purchase.

I would simply like a proper update regarding my order and a realistic delivery estimate.

We had such an amazing experience with The Diamond Factory from start to finish. My husband bought my engagement ring from there, so it felt extra special returning to choose my wedding band, which is absolutely beautiful.

Aaisha was amazing in helping us choose the perfect band and made the whole experience feel so personal and special. The service throughout was incredible, and Nathan truly went above and beyond to make sure my ring arrived the day before our wedding, which meant so much and completely took the stress away.

The quality, care and customer service were all exceptional and I honestly couldn’t recommend The Diamond Factory enough!

I have just purchased an 18ct white gold half eternity ring and I am delighted with my purchase and the customer service provided by the diamond factory staff. I was kept updated on every step from order until delivery.

I purchase a diamond ring from the store in Manchester. There were 3 members of staff that day and I had a lovely time choosing my ring. All 3 we very helpful and I received 1st class service. Such a nice experience. Thank you

I was kept informed of the progress of my earrings at every stage. They were delivered within the time frame I was told. Am really pleased with the earrings, although small they measured the same as the site stated + exactly what I wanted, an understated bit of bling

I bought diamond earrings, The first one was bigger than what I wanted then I ordered the second one with the perfect size.
If only the size of the stone chosen could be shown in a picture that will be very helpful
The product is perfect and I loved it that I have kept the 2 earrings

I recently purchased my wedding set from Diamond factory. A platinum diamond engagement ring and wedding band, Brook at the Metrocentre was amazing, the customer care was excellent and exceed my expectations, my set was ordered and ready to pick up within 3 weeks and it’s just beautiful! Thanks

Very upset and disappointed of this store. I have mad a return sent back and received by them early January and no action made despite several emails, not even an answer. Truly worrying when it is about expensive purchases. Big warning and urge to the store, fix this now!

Stone was good but the chain wasn't fit for purpose. It arrived already knotted and needed replacing before gifting.
Over two months later there is still no response from the customer care team at Diamonds Factory.

I bought an engagement ring which arrived in good time and is beautiful.
After 2 days however one of the gems had fallen off the ring.

I have emailed and called several times for some help resolving and they don't answer which is extremely frustrating.

All went as expected.

they sold me a 14 k ring and charged me for 18k , I cant get a hold of them. I call them , email and nothing , so frustrating.
Update : they just replied with that boiler plate email and I replied and the company hasn't gotten back to me . Terrible terrible
Customer service and cheats

Aishah was brilliant with exceptional customer service. I booked an appointment to purchase an engagement ring I had seen online and wanted to view in person. Unfortunately they didn't have this particular ring to view but Aishah went above and beyond to ensure all suggestions regarding this particular ring were similar to the one I had seen and offered her professional advice when designing it. Once my partner and myself were back from holiday we returned the ring for re-sizing and once again Aishah was very helpful.

Excellent service, helpful, delivery within the time frame advised, professional, delivery updates available and most of all the ring was absolutely beautiful and what I had pictured.

Thanks
Lucy

Having ordered a pendant and earring set I enquired about progress as I could see one item was completed and the order was pending completion on the earrings. I messaged them and received a reply that they were awaiting the earrings.
From that message and several unanswered calls and more unanswered emails it took a further 10 days before I got some answers. They had broken a stone in one of the earrings and were trying to source another.
They hoped I wasn’t time constraint awaiting my order. I had informed them earlier that I was requiring them for our 55 th. wedding anniversary on the 3 Oct. this was now the 6 th. Oct.
I instructed them to either cancel the order if the couldn’t complete by the end of the week or send me the completed pendant and refund for the earrings.
Once a decision was made the pendant was delivered the next day and a refund 2 days later.
That side of their service was fine it was the lengthy lack of communication which leads to poor customer service and satisfaction.
The order was placed in the first week of September and it had taken over 5 weeks to get the actual part order.

Dear Customer Service Team
I would like to give my thanks and praise to Tom (Liverpool Branch) for exceptional customer service. The ring arrived today in time for my Wife's birthday, and it looks fantastic. It was running behind schedule, but Tom picked up the gauntlet and ensured everything got back on track and was delivered on time. The service was brilliant, excellent communication and outstanding perseverance. On the back of this service, I will definitely be a returning customer and will be looking to purchase another ring shortly. It is very easy to complain when things go wrong, but it is just as important to deliver praise when individuals excel and do something correctly. I am a Service Director, so I really do value when people go the extra mile. Could this email please be passed on to Tom?
Many thanks

My earrings you made are absolutely gorgeous came just before my birthday everyone loves them thank you all once again if I could I would give you 10 stars

I ordered a ring to be made and I am so happy with the beautiful item that was delivered. It is perfect and looks even better than I imagined. From ordering to delivery I was kept up to date and gave even had an email with cleaning instructions as well. Would recommend this company to anyone . Thank you x

Everything went smoothly
Coms were excellent
Website is great.
Id certainly recommend.
The diamond I ordered looks fantastic
Dispatched with next day delivery!
3half weeks from the order till in my hand as promised.