Lucie was an absolute pleasure to deal with. We went to her absolutely clueless about the entire process but she was extremely patient and helpful. Although there was a small bit of a wait actually ge... See more
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Review summary
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Dimond Factory really saved my proposal. I had a horrible experience with other company, end up i made a refund and i had to find somebody else. I decided to try it with DF and I ordered ring 16.12.2... See more
Company replied
I recently purchased the most gorgeous ring from Diamonds Factory in Cork to celebrate my 50th birthday, a real milestone for me. I wanted something unique and meaningful, and I couldn’t be happier... See more
Company replied
I recently bought an engagement ring from Diamonds Factory Cork and the service was absolutely amazing from start to finish! Picking out my new ring felt so special and personal. You really can take y... See more
Company details
About Diamonds Factory Ireland
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company
Contact info
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Ireland
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4.7
Excellent
769 reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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From start to finish I cannot fault…
From start to finish I cannot fault this place. I originally bought an engagement ring with Lucie and she couldn't have been more helpful.
It was a no brainer for me and my partner to go back for the wedding bands and we were guided through it all with Brianna and we were both made to feel comfortable throughout.
I have and will continue to recommend Diamonds Factory to anyone who is in the market for wedding and engagement rings. 10/10
2 December 2025
Reply from Diamonds Factory Ireland
Dear Ronan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucie and Brianna!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Reply from Diamonds Factory Ireland
Dear Amy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Staff are so good
5 February 2026
Reply from Diamonds Factory Ireland
Dear Edward,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Amazing experience and service with…
Amazing experience and service with listening to feedback and guide into a favourable direction. Will be coming back to the shop soon.
1 December 2025
Reply from Diamonds Factory Ireland
Dear Siddhesh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Thoroughly recommended!
Very happy with everything. Whole process, from ordering custom engagement ring to receiving the order, took 3 weeks. The ring itself is beautiful and ny girlfriend (now fiancé!) is delighted with it.
5 February 2026
Reply from Diamonds Factory Ireland
Dear Gary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Thank you for saving my proposal
Dimond Factory really saved my proposal. I had a horrible experience with other company, end up i made a refund and i had to find somebody else. I decided to try it with DF and I ordered ring 16.12.2025. Thay confirm order 22.12( it's a usual operational time for tham as i understan), 12.01 i already receive it🙌. I'm saying Thank you to all team of DF for quick and professional work!
I ordered it in Powerscourt Townhouse Centre in Dublin and this guys explained me all options and unsered all my questions, i really appreciate it
16 December 2025
Unprompted review
Reply from Diamonds Factory Ireland
Dear Semen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Amazing service
Amazing service. Jana was most helpful and professional. Could not recommend more.
22 December 2025
Unprompted review
Reply from Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Excellent Service
My fiancé and I recently purchased our wedding rings from Diamond Factory, and it was a very enjoyable experience. Jana made us feel very welcome and looked after. Choosing the rings was a very collaborative experience, and Jana gave us amazing advice and recommendations. We would recommend Diamond Factory to all.
31 December 2025
Unprompted review
Reply from Diamonds Factory Ireland
Dear John,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The service was outstanding from start to finish
I recently purchased a ring and was helped by Jana, and I honestly couldn’t be happier. She took her time with me, explained everything so clearly, and made the whole experience feel relaxed and special. I absolutely love my ring — it’s exactly what I wanted. The service was outstanding from start to finish. Highly recommend.
17 December 2025
Unprompted review
Reply from Diamonds Factory Ireland
Dear Lisa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Wonderful
My experience at Diamonds Factory Cork was fantastic. Jana offered invaluable advice and guided me through each step with careful attention. I would recommend to anyone.
13 January 2026
Unprompted review
Reply from Diamonds Factory Ireland
Dear Robert,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I recently purchased the most gorgeous…
I recently purchased the most gorgeous ring from Diamonds Factory in Cork to celebrate my 50th birthday, a real milestone for me. I wanted something unique and meaningful, and I couldn’t be happier with my choice.
A huge thank you to Glauce and Jana for your patience, support, and wonderful recommendations throughout the process. You both made the experience so special and enjoyable. I truly felt looked after from start to finish.
I’ve already told my friends where I got my ring, and I highly recommend the Cork showroom to anyone looking for beautiful jewellery and exceptional service. Thank you again for helping me choose the perfect piece to mark such an important moment in my life. Monika
9 January 2026
Unprompted review
Reply from Diamonds Factory Ireland
Dear Montana,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Glauce and Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very happy with our purchase
Very happy with our purchase. The seller, Gustavo, was extremely friendly and helpful throughout the whole process, and the delivery was exactly on time. Would definitely recommend.
9 January 2026
Unprompted review
Reply from Diamonds Factory Ireland
Dear Hendrik,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Gustavo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Lovely location, staff and products
Excellent product at excellent prices..
Wife LOVES going there....
Definitely recommend!!
25 December 2025
Unprompted review
Excellent professional service
Janaina is wonderfully professional and made the whole process of designing and choosing the perfect ring so easy and personal. We were given plenty of time and never felt rushed and Janaina's knowledge made it all so easy. The ring arrived before Christmas and is absolutely perfect. I could not reccomend enough and would advise anyone looking to get any type of ring to contact Janaina for a truly personalised and professional service.
23 December 2025
Unprompted review
We visited the Diamond Factory in…
We visited the Diamond Factory in Limerick city in early December. I was looking for an eternity ring .we met a lovely lady called Jemima she was so helpful and made us feel very welcome. She had a lot of knowledge when it came to diamonds. After I finally picked out my eternal ring we placed the order and had it just before Christmas. I would recommend the Diamond Factory to my family and friends.
3 December 2025
Unprompted review
Recently met with Janaina from the get…
Recently met with Janaina from the get go she made the process very simple with how professional she is. I was recommended this lady by a friend. She also made sure I would have the ring for Christmas when all other jewelers I went to said the ring i wanted made wouldn't be made in the time frame I needed. All thanks to Janaina I have a very happy fiance with a very beautiful ring. Thank you.
23 December 2025
Unprompted review
The perfect buying experience
I recently had the pleasure of buying my fiances engagement ring with Jemima in diamonds factory Limerick. With the website already providing so much information we had an idea of what we wanted going in and Jemima was so helpful and knowledgeable it made the experience perfect. I would highly recommend Diamonds Factory to anybody looking for bespoke quality jewellery.
4 November 2025
Unprompted review
Amazing 👏
Recently ordered a ring from The Diamond factory. Jana and her assistant couldn't have been more helpful. Didn't rush , went through everything with me n advised me in everyway. Collected my ring today n its so much nicer than I had invisioned. Would highly recommend and a lifetime guarantee is amazing peace of mind.
8 December 2025
Unprompted review
Ring fell apart after 3 weeks
Ring fell apart after 3 weeks. Fixing it was the price of the ring. Could not recommend against it enough. Had to go local to fix it, and it was about half the price. Never again.
22 March 2025
Unprompted review
Reply from Diamonds Factory Ireland
Dear Patrick,
Thank you for taking the time to reach out to us, we are very sorry to hear of your situation and hope to speak to you about it
But, as we are unable to locate an order under your name, please could you respond to the request for further information we have made. Once we can identify your order on our systems, a member of our team will reach out to you directly.
Kindest regards,
Diamonds Factory Customer Services
I bought an engagement ring in Diamonds…
I bought an engagement ring in Diamonds Factory in Cork. I highly recommend Janaina, she was very helpful and pleasant to deal with. She had very good insight and knowledge which helped me in deciding which ring to get. I would recommend Janaina to anyone looking to buy a ring.
18 December 2025
Unprompted review
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