Diesel Claim UK Reviews 

3,018
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 997 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate how remarkably easy it is to submit a claim online, noting that staff members are exceptionally friendly, knowledgeable, and helpful throughout the entire process. People frequently highlight the quick service and clear, professional explanations provided by representatives who make everything simple to understand. Some reviewers were not happy with communication issues, mentioning frustratingly long waiting times and a complete lack of updates regarding their pending claims. A few other people also felt that certain important details, such as potential cost liabilities or strict eligibility rules, were not fully explained upfront.

What people talk about most

User experience

Customers expressed great satisfaction regarding the user experience, highlighting that the application and... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, friendly, and... See more

Claim

Clients share ambiguous opinions on claim experiences, with many reviewers praising the straightforward... See more

Customer service

Users describe positive interactions with customer service, often praising staff members for being... See more

Service

Reviewers express great satisfaction regarding the service, highlighting professional, helpful, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang to give me updates to my Diesel claim. Everything was explained professionally in plain language I could understand. Next steps were also advised.

Company replied

Rated 5 out of 5 stars

It couldn’t be any easier to submit a potential claim,within minutes of submitting my claim they notified me that they had been accepted.It can’t be any easier than this.

Company replied

Rated 5 out of 5 stars

Excellent! Recognised my car reg number straight away followed by 5 or 6 simple questions. Followed up with confirmation text and email within minutes!

Company replied

Rated 5 out of 5 stars

if i had not been notified i would not have made a claim only by diesel-claim uk informing me that i might be due a claim which i thank the firm very much

Company replied


Company details

  1. #5 of 10 best companies in Small Claims Assistance Service

Written by the company

Our experienced team at Diesel Claim UK are ready to assist you in checking your vehicle and finding you a solicitor who can help with your claim. All on a no-win no-fee basis. A large number of diesel vehicles in the UK breached emission standards and you could claim £1,000's for each vehicle you owned or leased. We are proud to have helped tens of thousands of people progress their claims.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(3,018)

935 reviews in the last 12 months

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Rated 5 out of 5 stars

Great telephone experience

Alistair was very friendly and knowledgeable and gave me the confidence that I can trust them to handle my claim.

30 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Miss. Tiffney,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Miss. Rampling,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 2 out of 5 stars

Cold call lead to slightly impulsive…

Cold call lead to slightly impulsive behaviour

27 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Routledge,

Please could you help us understand what you mean by this.

Did you sign up by accident? Was our telephone agent's behaviour unacceptable?

Please tell us how we can help you to improve you experience.

Kind regards,

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Quick & Easy

Quick & Easy
Great people

Sit back & wait for the money…..

26 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Charlie,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 4 out of 5 stars

Early days in the claim

Early days in the claim, let's see what happens.

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Cleverdon,

Thank you for your kind words. Is there anything else we could have done to assist you?

If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Ecellent Customer service

Ecellent Customer service

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Ms. Smith,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 4 out of 5 stars

This is the first time I ever had the…

This is the first time I ever had the chance to make a review about diesel claim i myself have not had any reason not to trust them keep up the good work

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Danby,

Thank you for your kind words. Is there anything else we could have done to assist you?

If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Very helpful nice people I am dealing…

Very helpful nice people I am dealing with and very knowledgeable

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Amory,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 4 out of 5 stars

Registration

Straight forward and simple proceed to start claim

27 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Burton,

Thank you for your kind words. Is there anything else we could have done to assist you?

If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

They were polite very clear in what…

They were polite very clear in what they said very happy with them thank you

26 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Holt,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 1 out of 5 stars

I recently gave a report on how my…

I recently gave a report on how my claim was going, interesting they wrung me the next, but I was unable to take the call and arranged for them to ring back at 6pm I’m still waiting for the call

18 March 2026
Unprompted review
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Reeves,

Thank you for your feedback, and we’re sorry to hear about your experience.

We have reached out to request a few more details so we can locate your case and investigate what may have happened with the missed call. As there are a number of companies operating with similar names, we do need to confirm that you are a customer of Diesel Claim UK before we can proceed.

Please respond to our request at your earliest convenience, and a member of our team will be happy to arrange a call with you at a time that suits you.

Alternatively, you can contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 4 out of 5 stars

Porkchop

That you got intonch with me I had forgotten about the diesel claim

24 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Stevens,

Thank you for your kind words. Is there anything else we could have done to assist you?

If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Pleasant and informative

Pleasant and informative

26 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Richards,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Ryan was explaining everything

Ryan was explaining everything, understanding everything and happy to deal

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Sielaczek,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

All good advice

All good advice

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. O'Connor,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Excellent customer service

An excellent staff member took me through the whole process, she was very knowledgable and extremely friendly, well done and thank you Charlotte.

25 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Hello,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 4 out of 5 stars

Good advice

Good advice.

23 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Hello,

Thank you for your kind words. Is there anything else we could have done to assist you?

If you have any enquiries, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to help.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Easy to use Site

Easy to use Site

23 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mr. Dixon,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Simple

Easy and quick

23 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Giuseppe,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

Rated 5 out of 5 stars

Diesel emissions claim

Quick to reply

21 March 2026
Diesel Claim UK logo

Reply from Diesel Claim UK

Dear Mrs. Drew,

Thank you for your kind words.

If there is anything else we can assist with, please don't hesitate to contact us via our help page: https://diesel-claim.uk/help/ or call us on 0800 016 3944. Our phone lines are open 9am–5pm, Monday to Friday, and we will be more than happy to assist you.

Customer Care Team
Diesel Claim UK

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